Mgma Small Talk

In this episode of the MGMA Insights podcast, we’re joined by Peter Korzenik and Larry Epstein representing Give Back Global, a nonprofit pairing African healthcare providers with highly skilled U.S. volunteers in order to improve management and non-clinical business operations in remote African areas. Korzenik is the founder and president of the organization, and Epstein has served as a program mentor since late 2018. To learn more or get involved with Give Back Global, visit givebackglobal.org or reach out to Larry on LinkedIn (www.linkedin.com/in/peterkorzenik). Here are some links and references related to this week’s show: * Shortage of Healthcare Workers in Developing Countries—Africa (bit.ly/2M2ARDP) * Perspectives on Developing Healthcare Managers in Africa (bit.ly/2S4JeSS) * Local man decides to give back globally (bit.ly/2tkcBGx) * Management Education is Critical for Effective Healthcare in Africa (bit.ly/36MTqnv) * Understanding the Health Challenges Facing Rural Communities (bit.ly/34oPJTm)

In this episode of the MGMA Insights podcast, we’re joined by Mary Kelly, a retired Navy commander, author and keynote speaker on leadership, productivity and business growth. In speaking with many national and state MGMA members, Kelly understands the importance of the change management process, helping myriad practice managers and healthcare professionals embrace change in an industry that’s always evolving. Key quote: “We, sometimes as leaders, have to figure out what change is meaningful and what change is not. So in the medical world, obviously, if it’s regulated and mandated, we have to do it. How you present it to your people is, I think, the leader’s challenge.” You can access Mary’s 5-minute plans at kiwilive.com keyword: dog. Here are some links and references related to this week’s show: * How Leaders Create a Culture of Accountability in Health Care (bit.ly/2DNAXuo) * Medical Group Managers Build Effective Practices with Strategies from Leadership Expert Mary Kelly (prn.to/33ZIelG) * How vete

Tim Coan, founder and chief executive officer of ALN Medical Management, shares why he sees new payment methodologies as simply tools in the migration to value-based care and why many in healthcare aren't seeing a change in the cost curve. He also explains why he is bullish on the future of independently owned medical practices and how they can make the case for offering the best actual value in the market to patients and payers alike. Find more Executive Session content at https://www.mgma.com/executiveview. Intro/Outro: "Street Walk," Paolo Pavan (CC BY-NC-SA 4.0) Producer: Chris Harrop, senior editorial manager, MGMA

In this episode of the MGMA Insights podcast, we’re joined by Arlen Meyers, MD, MBA and professor emeritus of otolaryngology, dentistry and engineering at the University of Colorado School of Medicine and the Colorado School of Public Health. Meyers is also the president and CEO of the Society of Physician Entrepreneurs and has authored several books and articles related to healthcare entrepreneurship and innovation. Key quote: (25:53) “If you don't innovate, it's unlikely that you will be successful in the future as a physician in a medical group practice. It's that simple. Your revenue stream will dry up. You may get burned out or dissatisfied. You will not be able to deliver the mission that you signed up for, which basically was to help take care of patients at scale. And your organization will fail. … So you can either watch the train go down the tracks or you can create your own future.” Here are some links and references related to this week’s show: * Why We Need More Physician Entrepreneurs (bit.ly

* Due to the Thanksgiving holiday, we're releasing this week's podcast one day early so you can enjoy during your travels. Happy Holidays * In this episode of the MGMA Insights podcast, we’re joined by Taya Moheiser and Kem Tolliver, colleagues, friends, co-presenters and authorities on revenue cycle management. The two recently wrote and released their first book, “Revenue Cycle Management: Don’t Get Lost in the Financial Maze.” To purchase or preview the book – which is MGMA’s November Book of the Month – visit mgma.com/RCM. You can also see them speak at MGMA20 | The Financial Conference March 5-7 in Nashville. To take advantage of early-bird registration, visit mgma.com/TFC20. This episode also features a special appearance by MGMA Government Affairs (GA) Associate Director Mollie Gelburd (42:16), who breaks down major changes released in the 2020 Physician Fee Schedule (PFS). To access or learn more about GA’s exclusive analysis of the PFS, visit MGMA.com or find us on Twitter at twitter.com/MGMA. H

In this episode of the MGMA Insights podcast, we’re joined by Peter Valenzuela, Chief Medical Officer for Sutter Medical Group of the Redwoods and creator behind Doc-Related (bit.ly/37gYPUU), a comic strip providing satirical perspective on the challenges of practicing medicine in today’s healthcare environment. Valenzuela’s home campus was recently evacuated due to Northern California’s latest encounter with devastating wildfires. Here are some links and references related to this week’s show: * Tragedy at home takes precedence for 2017 Harwick Award winner (bit.ly/2XpTBRV) * Sutter Hospital in Santa Rosa evacuates amid threat from Kincade fire (bit.ly/2pvpbkX) * Sutter Santa Rosa Staff Help Save Hospital During 2017 Northern California Wildfires (VIDEO) (bit.ly/340CXL9) * How Sutter Health, MD Anderson and a stand-alone clinic survived natural disasters (bit.ly/2CQB8Vp) * Wildfires stressed wine country’s healthcare system, creating a crisis and a warning for future (lat.ms/2CUJWtu) * Disaster planning cr

In this episode of the MGMA Insights podcast, we’re joined by M.J. Clark, an author, senior consultant and executive coach serving healthcare and energy professionals. Clark was a featured speaker at MGMA19 | The Annual Conference, presenting a session called “Leading, Managing and Understanding Millennials and Gen Z.” There are generational differences in the workplace, and the term "Ok Boomer" has gone viral on social media platforms, with mostly negative connotations. Clark says, while differences do exist, there's also opportunity in the modern workplace for the different generations to bring their unique skills to the forefront. Here are some links and references related to this week’s show: * ‘OK Boomer’ Marks the End of Friendly Generational Relations (nyti.ms/2CgKuta) * How Millennials and Gen Z are Driving the Digital Healthcare Revolution (bit.ly/2WQaiWy) * Stress in America 2019: Interactive Graphics (bit.ly/32pPqqe) * 5 ways Millennials and Gen Z are revolutionizing the healthcare industry (b

Recorded at MGMA19 | The Annual Conference in New Orleans, Louisiana, MGMA Senior Fellow David N. Gans, MSHA, FACMPE, talks to 2019 MGMA Harwick Innovation Award winner Javon Bea, MBA, FACHE, President and CEO, Mercyhealth, about his career and building a vertically integrated system with engaged employed physicians.

In this episode of the MGMA Insights podcast, we’re joined by Bob Bush, Vice President of Business Development & Physician Services at the University of Kansas Health System St. Francis Campus. Just over a year removed from helping Panama City’s Bay Medical Sacred Heart through the devastation of Hurricane Michael, Bush is well-versed in disaster management. He sat down with podcast host Daniel Williams during MGMA’s 2019 Annual Conference in New Orleans to share his insights on preparing and executing a disaster plan. Don’t quite have time to listen to the entire episode? No worries. We’ve compiled a handful of highlights from Bush’s interview for your convenience: • (3:38) “A disaster could be a snowstorm. It could be a rain. It could be a tornado. It could be a hurricane. Could be earthquakes. But it also could be something more like all of a sudden you lose connectivity to your hard drive, so you lose all your patient charts or you have a fire or there’s a flood … so, disasters, it could be a lot o

In this episode of the MGMA Insights podcast, we’re joined by Tom McDougal, CEO of Merit Health Biloxi hospital. McDougal is a serial healthcare entrepreneur, author, speaker, professor and thought-leader in healthcare economics. To learn more about this topic and earn ACMPE, CME and CEU credit, access McDougal’s on-demand webinar, “Using Economic Theory to Understand Patient Decisions,” at mgma.com/economic-theory. Here are some links and references related to this week’s show: * How Behavioral Economics Can Produce Better Health Care (nyti.ms/2VZ9Gxe) * Using Behavioral Economics to Advance Population Health and Improve the Quality of Health Care Services (bit.ly/33TCGJt) * Is Behavioral Economics in Healthcare The Key to Future Patient Compliance? (bit.ly/2P6rOnG) * The inconvenient truth about behavioral economics in healthcare (bit.ly/2P4v42H) * Analyzing behavioral economics and psychology are key to engaging patients to make meaningful changes (bit.ly/2o59aS1) If you like the show, please rate and

In this episode of MGMA Insights, we’re joined by Laurie Baedke, Director of Healthcare Leadership at Creighton University. Baedke is an author, speaker, educator, mentor, and expert on emotional intelligence and leadership development, among other topics. Don’t quite have time to listen to the entire episode? No worries. We’ve compiled a handful of highlights from Baedke’s interview for your convenience: • (9:17) “There are so many opportunities to serve and lead — and if you’re a non-clinician leader, if you’re a clinician leader, if you’re a physician leader who’s listening to this and you’re feeling called to lead, but you don’t know because you don’t feel like you look like anyone else that you see leading, my call to action to you is to really look internal first and assess what drives you, what motivates you, what work do you feel most called toward.” • (16:46) “In leadership, we know that one of the leader’s jobs is that we can’t do each of the individual functions, but to set the expectation, to ca

In this episode, we’re joined by Thom Walsh, PhD, healthcare consultant and professor at The Dartmouth Institute and University of Tulsa. Thom previously appeared on the podcast after releasing his first book on value-based care in partnership with MGMA back in 2017 and returns for another lively discussion now that his second edition — “Navigating to Value-Based Outcomes” — has officially hit the shelves. You can purchase or see a preview of the book by visiting mgma.com/navigating. Here are some links and references related to this week’s show: * Insights: Making the switch from ‘churn and burn’ to value-based care (bit.ly/2MpVqcN) * Embracing risk to succeed in value-based care (bit.ly/2VmwF57) * Happier doctors, better care, fewer ER visits – the upside of value-based care (bit.ly/30VZSoO) * 48 States Now Committed to Value-Based Care and Payment Models (bit.ly/2kFh8PR) * ‘Meticulous’ study shows that value-based care works (bit.ly/2kCqpbq) You can learn any and everything about value-based care a

MGMA Senior Fellow David N. Gans, MHSA, FACMPE, chats with Andy Swanson, MPA, CMPE, MGMA VP, Industry Insights, to discuss how practice executives should take a fresh approach to staffing models and technology as their organizations embrace value-based care arrangements. Learn more about this topic by attending the preconference session on this topic on Sunday, Oct. 13, at MGMA19 | The Annual Conference: www.mgma.com/bigeasy. Find more Executive Session content at www.mgma.com/executiveview. INTRO/OUTRO: "Nice Ray," HemiJinks [CC 3.0 BY-SHARE ALIKE]

In this episode of the MGMA Insights podcast, we’re joined by Katie Nunn, CEO of Bright Ideas Medical Consulting. Katie has been in the healthcare industry for 20 years, first as a practice administrator and now as a consultant. Over that time, she’s gained valuable knowledge about how to spot the signs and symptoms of financial distress, as well as ways to diagnose and treat it. Here are some links and references related to this week’s show: * Hospital Bankruptcies Are On the Rise, Hitting Rural Areas Hard (bit.ly/2mBAKW6) * Quantifying Financial Distress to Stop Hospital Bankruptcy, Closure (bit.ly/2ofa4ej) * Springfield Hospital can’t pay its bills. ‘It’s very unnerving.’ (bit.ly/2oaVg0h) If you like the show, please rate and review it wherever you get your podcasts. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com. MGMA Insights is presented by Craig Wiberg, Rob Ketcham, Decklan McGee and D

In this episode of the MGMA Insights podcast, we explore how one medical group is successfully using an integrated-care approach to keep seniors out of the ER, as well as technology’s role in alleviating social isolation and loneliness in seniors. Experts interviewed include: * Dr. Mathew Philip, Medical Director of Clinical Innovation, DuPage Medical Group * David Inns, Chief Executive Officer, GreatCall Here are some links and references related to this week’s show: * ER visits may serve as turning point for elderly patients’ health (bit.ly/2mmskkV) * As Boomers Age and Millennials Come of Age, New Strategies are Required to Stem Unnecessary ER Visits and Costs (bit.ly/2m1Pkph) * Social isolation, loneliness in older people pose health risks (bit.ly/2kUdfqo) * Understanding Loneliness In Older Adults — And Tailoring A Solution (bit.ly/2knzPHI) Dr. Mathew Philip can be heard speaking at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. Did you miss early bird registration? Don’t worry, we ha

In this episode, we’re joined by Cynthia Sharpe, Principal of Cultural Attractions and Research for the Thinkwell Group. Cynthia brings guest behavior, museum and education perspectives to her many projects, giving her unique insights on going beyond hospitality in healthcare and the lessons the industry can learn from experience design at theme parks and other attractions. Here are some links and references related to this week’s show: * The Case for Experience Design (bit.ly/2km9byZ) * Small floor plan changes could bring big returns for medical groups (bit.ly/2meclW2) * Imagineering Healthcare: A Healing Environment Design Model based on Experiential Design, Authenticity and Disney’s Design Approaches (bit.ly/2khyWQW) * Challenges for design researchers in healthcare (bit.ly/2lVgoXc) Along with co-presenter and former Insights guest Dr. Steven Merahn, Cynthia can be heard speaking at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. Did you miss early bird registration? Don’t worry, we have

In this episode, we shine a spotlight on all things value-based care, discussing successful strategies, the team-based care approach, the physician perspective and the risks involved. Experts interviewed include: * Oraida Roman, MHA, Vice President, Value Based Strategies, Humana * Michael O’Connell, MHA, FACMPE, FACHE, Senior Vice President, Operations, Stanford Healthcare * David Hatfield, DO, MMM, Owner/Physician, Hatfield Medical Group * Andrea Hurteau, Chief Operating Officer, Boncura Health Solutions Here are some links and references related to this week’s show: * 48 States Now Committed to Value-Based Care and Payment Models (bit.ly/2kFh8PR) * ‘Meticulous’ study shows that value-based care works (bit.ly/2kCqpbq) * Implementing Optimal Team-Based Care to Reduce Clinician Burnout (bit.ly/2m5ELS4) * 10 Can’t Miss Value-Based Care Stats (bit.ly/2kCvKj5) All of this week’s experts can be heard speaking at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. Did you miss early bird registratio

Dea Robinson, PhD, FACMPE, CPC, shares her insights on the burnout crisis among healthcare providers and what practice executives should know and can do to reduce the effects and mitigate the causes. Read the full Executive Session article at: https://www.mgma.com/Resources/Resources/Human-Resources/Executive-Session-Identifying-causes-of-physic-(1) Read more Executive View content at www.mgma.com/executiveview.

* Thanks to Stericycle for sponsoring this episode of MGMA Insights. * In this episode, we’re joined by John Bowman, CEO of Sure Med Compliance. He founded the company after spending more than a decade in the pharmaceutical industry and seeing the overwhelming effects of the opioid epidemic play out while living in Manatee County, Florida. A portion of this interview first appeared on our Aug. 7 episode (https://bit.ly/2jYaZOu). John shares his unique insights on: * The impact of patient workflow on responsible opioid therapy * The potential legal ramifications facing today’s prescribing physicians * Law enforcement’s oft-used phrases “in the usual course of business” and “legitimate medical purpose” * Documentation’s important role in keeping compliant Here are some links and references related to this week’s show: • Doctors are more likely to prescribe opioids later in the day – or if appointments run late (http://bit.ly/2lRFdmN) • Physicians writing fewer initial opioid prescriptions, but some high

* Thanks to CareCredit (CareCredit.com/mgma) for sponsoring this episode of MGMA Insights. * In this episode, we’re joined by Dr. Steven Merahn, Chief Medical Officer of Centria Healthcare (centriahealthcare.com). He uses his extensive experience in healthcare and strategic communications to change attitudes and behavior in the industry. Dr. Merahn shares his unique insights on: * Humanizing healthcare and improving the patient-provider relationship * Achieving “professional intimacy” and how to maintain it * The delicate balance between efficiency and time needed to build better patient relationships * The importance of a sustainable post-care relationship Dr. Merahn can be heard speaking at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. For more information, check out our Annual Conference blog at mgma.com/fuse. And, as a thank you for being a listener, you can save $200 off registration. Go to mgma.com/bigeasy19 and use the code POD200 to take advantage of the savings. If you like the s