Mgma Small Talk

In this special episode of the MGMA Insights podcast, we continue our series on COVID-19 and how it’s impacting healthcare professionals and their patients. Experts agree that one of the most promising ways to flatten the curve is through quarantine or isolation. This is especially important with the senior community. To help explain the challenges of keeping seniors safe, we’re joined today by geriatric neuropsychologist Bill Mansbach, who is CEO and founder of Counterpoint Health Services, a multi-disciplinary behavioral healthcare company specializing in geriatrics and dementia care. If you're a healthcare professional and you want to know more information about how COVID-19 might impact geriatric patients, particularly those that are in long term care, email info@thebcat.com. If you’re a family member or loved one and want more information, go to www.enrichvisits.com. You can keep up with the latest MGMA coverage by visiting the MGMA COVID-19 Action Center at MGMA.com/covid. Additional resources: w

In this special episode of the MGMA Insights podcast, we continue our series on COVID-19 and how it’s impacting healthcare professionals and their patients. Experts agree that one of the most promising ways to keep patients and staff safe is through telehealth. To help explain the recent policy changes by CMS, we're joined by Anders Gilberg, Sr. Vice President of Government Affairs with MGMA. Also joining us to discuss the importance and best practices of telehealth and remote health as it relates to COVID-19 are Christian Milaster and Kathy Lentendre with Ingenium Healthcare Advisors. You can keep up with the latest MGMA coverage by visiting the MGMA COVID-19 Action Center at MGMA.com/covid. You can also track the advocacy Anders and his team is doing by typing #MGMAAdvocacy on your social media platforms. And, you can learn more about telehealth education and best practices from Christian and Kathy by following them on LinkedIn: Christian is at linkedin.com/in/christianmilaster Kathy is at linked

In this episode of the MGMA Insights podcast, we continue a series focused on COVID-19 and how it’s impacting healthcare professionals and their patients. Throughout this series, we’ll share conversations with experts regarding challenges such as staffing, communication, emergency preparedness, patient education, advocacy and more. You can keep up with the latest by visiting the MGMA COVID-19 Action Center at MGMA.com/covid. Our guest is Peter Valenzuela, MD, MBA, chief medical officer, Sutter Medical Group of the Redwoods. Here are a handful of highlights from his interview: - (6:54) “We actually have calls every morning at 7 a.m. with the local team, and it includes our managers and our physician leaders. We talk about whether there's any new cases, whether we have any PPE equipment or use that we've had, and then whether there's anybody out on furloughs or out on leave secondary to this COVID-19 situation. I think it's keeping everybody on the same level as far as what we're doing and what our plans

In this special episode of the MGMA Insights podcast, we continue a series focused on COVID-19 and how it’s impacting healthcare professionals and their patients. Throughout this series, we’ll share conversations with experts regarding challenges such as staffing, communication, patient education, advocacy and more. You can keep up with the latest by visiting the MGMA COVID-19 Action Center at MGMA.com/covid. Joining us here is Kelly Ladd, CMPE, CEO, Practice Administrator, Piedmont Internal Medicine. Here are highlights from her interview: * “I just don’t feel like some of these folks understand what’s happening on the frontline of the physician office. They don’t understand that we are not able to get basic protection like surgical masks, gloves are on backorder, and that we cannot do these tests.” * “We don’t have the test, and if we had the test, we can’t perform the test because we don’t have the proper safety equipment to do so. Thus far, I don’t know if I have any huge momentum in getting the atte

Jason Persoff, MD, internal medicine and assistant director of emergency preparedness at University of Colorado Hospital, discusses COVID-19, how to be prepared for emergency response and keeping healthcare workers safe while responding to the pandemic. Audio: "Waltz for Zacaria," Blue Dot Sessions For more Executive View content, visit mgma.com/executiveview. For MGMA's COVID-19 Action Center, visit mgma.com/covid.

In this special episode of the MGMA Insights podcast, we begin a series focused on COVID-19 and how it’s impacting healthcare professionals and their patients. Throughout this series, we’ll share conversations with experts regarding challenges such as staffing, communication, patient education, advocacy and more. Joining us for this episode is Phil Boucher, MD, FAAP, Lincoln Pediatrics Group. For more information from Phil go to lincolnpedsgroup.com/whats-new/coronavirus-tips/ or https://drb.show/coronavirus You can keep up with the latest MGMA coverage by visiting the MGMA COVID-19 Action Center at MGMA.com/covid. Additional resources: https://www.cdc.gov/coronavirus/2019-ncov/index.html https://www.who.int/emergencies/diseases/novel-coronavirus-2019

In this episode of the MGMA Insights podcast, we’re joined by Joe Ebinger, MD, clinical cardiologist and director of clinical analytics for the Smidt Heart Institute at Cedars-Sinai Medical Center. Ebinger is passionate about using data-driven solutions to improve healthcare quality, decrease costs and increase value at a population level. The following are highlights from Ebinger’s interview: • “Data for data’s sake isn’t worth anything. What you want to be able to do is take that and turn it into something that is actionable.” • “The hard part within healthcare systems is there’s no single platform that can handle all aspects of patient care. The EHR doesn’t measure the hemodynamics in our cath lab or run the CT scanners. The EKG machines don’t talk to finance. Registry data is extracted from notes and submitted to external systems. It’s really pulling this all together, which I think is one of the most integral parts of what we do.” • “There’s so much clinically available data that you can look at. Do

In this episode of the MGMA Insights podcast, we’re joined by Heather McGowan, a keynote speaker, author and future-of-work strategist. McGowan is set to close MGMA20 | The Financial Conference with a general session presentation titled “The 4th Industrial Revolution: A New Leadership Imperative.” To see McGowan’s list of recommended reads or to browse any of her articles, visit linkedin.com/in/heathermcgowan. Highlights from McGowan’s interview: • “Only about 27% of people ever work in the field of their undergraduate major, yet we myopically focus on it. And those 27%, I would argue a good percentage of them are faculty. So, most of the people who are telling you about your future are telling you about their own experience, which probably won’t be yours.” • “If you think of all the things you do in a day, how many of them can you point back to because you were good at that in high school? Very small percentage. What we should be focusing on instead is, what are you interested in? What are you curious a

In this episode of the MGMA Insights podcast, we’re joined by Dave Dookeeram and Anne Marie Aponte, of DispatchHealth, a Colorado-based organization offering in-home and on-demand care in 12 states across the country. Dookeeram and Aponte will be co-presenters at MGMA20 | The Financial Conference, delivering a session titled “Driving Financial Results in Consumer-centric, Value-based Arrangements.” Still need to reserve your spot at the conference, March 5-7 in Nashville? Use the code POD20 at registration to save $200 as an exclusive discount for podcast listeners. For more information or to register, visit mgma.com/TFC20. We’ve compiled a handful of highlights from Dookeeram’s and Aponte’s interview for your convenience: • (6:17) “Core to what we do and what you see in a lot of in-home care models is really focusing on our senior population. We certainly have an aging population. We know that nine million seniors are going to be homebound in the next 10 years, and that certainly warrants new solutions t

MGMA Government Affairs' Robert M. Tennant, MA, director of health information technology policy, discusses what he's watching for as medical practices await new interoperability rules and next steps for boosting interoperability, protecting patient data while improving access, and how practice leaders should talk to their EHR vendor about what to expect. For more information, Tennant will present a member-exclusive webinar March 26, "Health IT and Interoperability Final Rules: Implications for Medical Groups." Learn more: https://www.mgma.com/events/health-it-and-interoperability-final-rules-implic. Read the full article for this episode: https://www.mgma.com/resources/government-programs/executive-session-the-road-ahead-for-interoperabi/. Audio: "Street Walk," Paolo Pavan (CC BY-NC-SA 4.0) Producer: Chris Harrop, senior editorial manager, MGMA

In this episode of the MGMA Insights podcast, we’re joined by Sara Ross (bit.ly/38CtUmc), a keynote speaker, a leadership strategist and the Chief Vitality Officer at BrainAMPED (bit.ly/2P81UiC). Ross is set to open MGMA20 | The Financial Conference with a general session presentation titled “Welcome to the Energy Revolution.” If you're interested in attending The Financial Conference, we’ve got an exclusive $200 discount for podcast listeners looking to join us March 5-7 in Nashville. For more information or to register, visit mgma.com/TFC20 and use the promo code POD20 to receive your $200 discount. We’ve compiled a handful of highlights from Ross’s interview for your convenience: • (15:37) “I’ve seen leaders create environments where they’ve inadvertently made themselves indispensable. And that I think is a very, very dangerous place for people to be, because that means that they have to be a part of every decision. They have to attend every single meeting. They have to respond to every single email. ”

In this episode of the MGMA Insights podcast, we’re joined by Matt Seefeld, Executive Vice President of MedEvolve. Seefeld has more than 20 years of healthcare management consulting experience and specializes in revenue cycle technology development and process improvement. You can hear Seefeld speak with co-presenter Andrea Vitalich on “Using Analytics to Automate and Streamline Practice Management and Revenue Cycle” at MGMA20 | The Financial Conference, March 5-7 in Nashville. Still need to reserve your spot? Tune in to this week's episode for an exclusive discount for podcast listeners. For more information or to register, visit mgma.com/TFC20. To access Seefeld’s on-demand MGMA webinar on “A.I.-Driven Workflow Automation: Leveraging New Technologies to Boost Revenue Cycle Productivity and Performance,” which is eligible for ACMPE and CEU credit, visit bit.ly/2H6bGxi. To browse the articles, webinars, case studies and other thought leadership content Seefeld referenced in the show, visit MedEvolve.com/

In this episode of the MGMA Insights podcast, we’re joined by Anders Gilberg, Senior Vice President of Government Affairs at MGMA. Headquartered in Washington, D.C., Gilberg and his team recently wrote and released an article (bit.ly/2Up1hVj) on healthcare's outlook for the 2020s, which he discusses in-depth in this week’s show. To sign up for the Washington Connection newsletter or find out how to get involved, visit mgma.com/advocacy. Don’t quite have time to listen to the entire episode? No worries. We’ve compiled an assortment of highlights from Gilberg’s interview for your convenience: • (18:06) “While I personally believe in these predictions … these are not from my personal experience. These are from the experience of the 50,000 MGMA members that can help inform what we do here in Washington.” • (30:34) “It almost sounds overly simplistic. It’s like flying a plane without any data or instruments. But the fact is that that’s what the government has asked our members to do in many respects with these

In this episode of the MGMA Insights podcast, we’re joined by Kristin Baird, President and CEO of the Baird Group. Baird is a consultant, author and speaker who specializes in patient experience, healthcare culture change and medical mystery shopping, among other areas. You can browse Baird’s extensive library of tools, articles, videos, blogs and white papers at baird-group.com/resources. You can also see her selection of books at bit.ly/2O6895L. Don’t quite have time to listen to the entire episode? No worries. We’ve compiled an assortment of highlights from Baird’s interview for your convenience: • (8:31) “I've always believed that healthcare is the ultimate human service. It comes down to one human being caring for another. And I found that in those care relationships, there's a sacred trust at play, and that sacred trust can never be taken for granted.” • (14:57) “We're in the age of consumerism. Our patients are more savvy than ever before. They're consumers who are more involved and question mor

In this episode of the MGMA Insights podcast, we’re joined by Phil Boucher (bit.ly/2Rcy1iq), MD, FAAP, Lincoln Pediatrics Group. Dr. Boucher’s a physician time management expert – and he basically has to be. He’s not only a pediatrician, but he’s also a husband, father of five, podcast host, blogger and business coach. Implementing time management processes has allowed Dr. Boucher to achieve his professional goals, all while enjoying his hobbies and personal pursuits. You can find all of Dr. Boucher’s time management resources at privatepracticematters.com (bit.ly/30ChgjX). Don’t quite have time to listen to the entire episode? No worries. We’ve compiled an assortment of highlights from Dr. Boucher’s interview for your convenience: • (5:18) “You have to have a good work life, but you also have to have a good home life, and you can’t let them overlap too much. You have to keep checking your priorities to make sure they’re in line.” • (6:28) “I think there’s so much peace, clarity and confidence that c

Ron Holder, MHA, FACMPE, FACHE, chief operating officer, MGMA, sits down to discuss the unique challenges for recruiting physicians in a health system setting and the leadership skills needed to build a strong culture in a healthcare organization. Find more Executive View content at https://www.mgma.com/executiveview. Audio: "Street Walk," Paolo Pavan (CC BY-NC-SA 4.0) Producer: Chris Harrop, senior editorial manager, MGMA

In this episode of the MGMA Insights podcast, we receive an overview of MGMA20 | The Financial Conference from Craig Wiberg and hear from Tom Campanella on finding opportunity in healthcare disruption. Wiberg is a Sr. Editor for MGMA and serves as the lead content strategist for MGMA’s live events. Campanella — who will be a featured speaker at The Financial Conference, March 5-7 in Nashville — has nearly 30 years of industry experience and is currently a health economics professor and the director of healthcare business programs at Baldwin Wallace University in Ohio. MGMA’s Financial Conference is an industry-leading event designed to arm healthcare professionals with the education and tools needed to run a more profitable and efficient practice. Year after year, The Financial Conference brings together leading financial experts from across the healthcare spectrum to dig deep into pertinent topics like payer contracting, business intelligence and revenue cycle management. To learn more about MGMA20 | The F

In this episode of the MGMA Insights podcast, we’re joined by Adrienne Lloyd, MHA, FACHE, chief administrative officer, Duke Eye Center. Adrienne is an MGMA practice management consultant with more than 19 years in healthcare leadership, including a lengthy stint at the Mayo Clinic. She’s certified in Lean and Six Sigma and specializes in training medical professionals on process improvement. You can see Adrienne present on “Key Steps in Utilizing Lean and Six Sigma for Clinic Optimization” at The Operations Conference, April 16-18 in Phoenix. To capitalize on early bird registration or learn more about the conference, visit mgma.com/TOC. Here are some links and reference related to this week’s show: • 5S your practice for optimal success (bit.ly/2MN0J71) • Healthcare Companies Turn to Lean Six Sigma for Better Quality Care and Patient Outcomes (bit.ly/2FgWL2h) • Process Improvement Should Be Led by People, Supported by Technology (bit.ly/2SPrJqj) • Lean Leadership 100 Level (MGMA Online Course) (bit.ly/2

In this episode of the MGMA Insights podcast, we’re joined by Lauren Swanson, SPHR, Sr. Manager of Human Resources Talent for MGMA. Swanson has nearly a decade of healthcare HR experience and has a unique perspective on both sides of the industry’s ever-changing job market, and what those looking for a healthcare job can do to land that dream job in 2020. To post a job or browse hundreds of available positions nationwide, visit the MGMA Career Center at careers.mgma.com. You can also search for related articles, podcasts, books, webinars, member tools and other resources at mgma.com/resources. This episode also features a special appearance by MGMA Sr. Data Analyst Ashley Voss, who will be leading a Jan. 14th webinar on best practices for participating in the MGMA Compensation and Production Survey. To register or learn more about this free webinar, visit the events page at mgma.com.

In this special holiday episode of the MGMA Insights podcast, we’re joined by this year’s distinguished trio of MGMA award winners: Javon Bea, Harwick Innovation Award; Mathew Rigdon, Legislative Liaison of the Year; and Sarah Holt, Lifetime Achievement Award. Each interview was conducted as part of the MGMA Live experience onsite at MGMA19 | The Annual Conference in New Orleans. Bea, Rigdon and Holt are perfect examples of everyday MGMA members making significant impacts on the healthcare industry. Do you fit the same bill or know a member who does? Then visit the MGMA Awards (bit.ly/361qesZ) page. Don’t quite have time to listen to the entire episode? No worries. We’ve compiled a highlight from each honoree’s interview for your convenience: • “Growing up, I was one of 12 children, and my father didn’t make a lot of money. We lived in a small home with one bathroom for 14 of us, so I pretty well learned at the age of eight that if I wanted anything but the basic necessities, I needed to work for it.” – J