Mgma Small Talk

In this diversity-focused episode of the MGMA Insights podcast, we discuss the problems of unintentional bias in hiring practices, improving care for LGBTQ patients and equality for women in leadership roles. Experts interviewed include: * Steve Marsh, President, The Medicus Firm * Linda J. Carpenter, PhD, CEO, Carpenter Smith Consulting * Jesse Ehrenfeld, MD, MPH, FAMIA, FASA Director, Vanderbilt Program for LGBTQ Health, Vanderbilt University Medical Center Here are some of the links and references from this week’s show: • Companies with more female executives make more money—here's why (https://cnb.cx/2oDi0Ub) • The Cost of Unconscious Bias in the Workplace (https://bit.ly/2ZhfmH9) • Pride in care delivery: Bridging equity gaps for LGBTQ patients (https://bit.ly/2Zhqy6p) • Is This How Discrimination Ends? (https://bit.ly/2qQLJHL) • HRC Releases Healthcare Equality Index (https://bit.ly/2MlPFiu) • Steps to success for women leaders in healthcare: A conversation with Linda J. Carpenter (https://bit.ly/

* Thanks to CareCloud (CareCloud.com) for sponsoring this episode of MGMA Insights. * In this episode, we're joined by Patti Peets, a 30-year healthcare veteran and one of the premier experts on revenue cycle management in the industry. Patti shares her unique insights on: * Growth opportunities in a medical practice * Identifying and driving cost-saving and revenue-generating opportunities * Growth strategies across each stage of your RCM process * How to empower your staff as ambassadors of growth * Why employees are the lifeblood of a medical practice Patti can be heard speaking at MGMA's Annual Conference, October 13-16 in New Orleans. For more information, check out our Annual Conference blog at mgma.com/fuse. To register, visit MGMA.com/bigeasy19. If you like the show, please rate and review it wherever you get your podcasts. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com. MGMA Insights

Consultant Timothy Smith, an expert in valuation and survey data valuation, joins MGMA Senior Fellow David N. Gans, MSHA, FACMPE, to explain what they see in MGMA DataDive about where they see impacts for practice losses in hospital-owned entities — and which ones are real losses and which ones are something else entirely. Find more Executive View content at https://www.mgma.com/executiveview. Audio: "Street Walk," Paolo Pavan (CC BY-NC-SA 4.0) Producer: Chris Harrop, senior editorial manager, MGMA

In this episode of the MGMA Insights podcast, we talk to featured speakers at MGMA19 | The Annual Conference. Experts interviewed include: * John Bowman, CEO, Sure Med Compliance * Craig Wiberg, Senior Editor, MGMA * Ron Menaker, Administrator, Mayo Clinic * Frank Cohen, Director of Analytics, Doctors Management LLC To learn more about our educational sessions, join us at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans, where all of today's guests can be heard giving their full presentations. For more information about MGMA19, check out our Annual Conference blog at mgma.com/fuse. To register, visit MGMA.com/bigeasy19.

In this episode of the MGMA Insider podcast, we're joined by Anthony Brooke, Vice President of Strategy, Product, Partnerships and Data Analytics at GetWellNetwork. Anthony shares his unique insights on: * His career as a healthcare innovator * Winning the 2016 PrimeHealth Innovation Challenge * A crystal ball view of the present and future of healthcare technology * How the industry is handling new product adoption and adjusting to new technologies * The biggest opportunities for healthcare innovation To learn more about healthcare technology, join us at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. For more information about MGMA19, check out our Annual Conference blog at mgma.com/fuse. To register, visit MGMA.com/bigeasy19.

Technology can help us in many ways. It can streamline patient care, provide better patient engagement, lower costs and give us far better insight into what patients need in real-time. However, there are challenges including regulatory hurdles, issues related to patient privacy and medical practice adoption standing in the way of the industry reaching its technological potential. In this episode of the MGMA Insights podcast, we gaze into a crystal ball to discuss the future of healthcare technology. Experts interviewed include: * Anthony Brooke VP Strategy - Product, Partnerships and Data Analytics at GetWellNetwork [1:33] * Andrew Jahnke, Owner and Chief Technologist of RainTech [5:59] * Kevin B. Hoover MD, PhD, Director, Musculoskeletal Imaging and Intervention, Department of Radiology School of Medicine, Virginia Commonwealth University [13:35] * Joette Derricks. MPA, FACMPE, CPC, AAPC-Fellow, CHC, CLSSGB, CEO, Derricks Consulting, LLC [29:50] To learn more about healthcare technology, join us at MGMA1

Randy Tomlin, CEO and chairman of MobileSmith, discusses how mobile technology and mobile apps can help in patient engagement. Other topics covered include: * The evolution of the healthcare mobile app space * How technology can be better embraced in healthcare * Where we are in the healthcare app product life cycle * How this technology can help doctors and nurses provide better patient care Find a full Q&A from this episode of MGMA Insider: https://www.mgma.com/resources/quality-patient-experience/insights. To learn more about healthcare technology, join us at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. Registration is now open. For more information and to register visit mgma.com/bigeasy19.

In this Executive Session podcast, we talk to Dr. Errol Biggs, PhD, LLB, MBA, who has spent decades studying the role of governance in healthcare as an author and academic leader, as well as chief executive officer of a large teaching hospital. In his role as director of the University of Colorado Denver MHA program, he has seen the changes in how universities teach healthcare leaders pursuing a master’s degree in health administration. Read the full article: https://www.mgma.com/resources/resources/human-resources/executive-session-educating-the-next-generation-o Find more Executive Session articles on the MGMA Executive View home page: https://www.mgma.com/executive-view.

Technology is one of the biggest drivers of change across the healthcare sector today. In this MGMA Insights podcast, we explore the evolving regulatory landscape for health IT policy in Washington, D.C., opportunities via expanding telehealth services, best practices for implementing patient portals in your practice and how to keep all of this new technology safe and compliant. Experts interviewed include: * Robert Tennant, MA, Director of Health IT Policy, MGMA Government Affairs * Dr. Keith Dressler, CEO of Rhinogram * Lorri Phipps, Owner of Mainstreet Pediatrics * Andrew Jahnke, Owner and Chief Technologist of RainTech To learn more about the intersection of technology and healthcare, join us at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. For more information and to register, visit MGMA.com/bigeasy19. Check the MGMA19 Fuse blog regularly for can’t-miss sessions to see in New Orleans: mgma.com/fuse.

In this MGMA Insider podcast, we're joined by Robin Farmanfarmaian, a professional speaker, career coach, entrepreneur and author of “The Patient as CEO,” to discuss her unique insights on the cutting edge of health care technology. A keynote speaker at the 2018 MGMA Annual Conference, Robin believes that technology can empower patients and make a positive impact across the healthcare landscape in the United States. Key topics discussed include: * Technology’s growth in the health care sector * The use of artificial intelligence (A.I.) to solve problems in health care * Privacy issues with the increased reliance on technology within medical practices If you're interested in learning more about the intersection of technology and healthcare, join us at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. For more information and to register, visit MGMA.com/bigeasy19.

In this MGMA Insider podcast, we're joined by Alex Binder, Vice President of the Advanced Care Institute at VNA Health Group. Alex was also the recipient of 2018 Harwick Innovation Award. Alex talks about innovation in healthcare, and how technology is really revolutionizing how patients’ needs are being met. Key topics discussed include: * The growth of house call medicine and virtual visits * The use of advanced technology to connect and care for patients at home * What's being done to ensure patient privacy when dealing with virtual medicine To learn more about healthcare innovation, join us for MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. Registration is now open. For more information and to register visit MGMA.com/bigeasy19.

In this MGMA Insider podcast, we're joined by Jennifer Ternay, MBA, CPA, PCMH-CCE, founder of Values Based Care and president of JLS Advisory Group. Ternay is here to discuss the recently published book, "Roadmaps to Value-based Profitability: A Practice Transformation Guide." According to Ternay, "Across the healthcare industry, the push is to deliver value rather than volume with value-based payment programs being the financing mechanism to drive change." She also discusses how to prepare for, and maximize, your participation in value-based payment models. You can purchase Ternay’s new MGMA book Roadmaps to Value-based Profitability at https://www.mgma.com/products/products/roadmaps-to-value-based-profitability-a-practice If you're interested in learning more about value-based care for your practice, or hearing Ternay speak live, you can join us at MGMA's Annual Conference October 13th-16th in New Orleans. Registration is now open. For more information and to register visit MGMA.com/bigeasy19.

Regular Executive Session host David Gans, MSHA, FACMPE, senior fellow, MGMA, sits down with Andrew Hajde, CMPE, senior industry advisor, to answer questions about his recent Data Mine column on support staffing levels and what insights a healthcare executive should glean from the data. MGMA members enjoy exclusive access to the Data Mine column, which appears in the July issue of MGMA Connection magazine: https://www.mgma.com/resources/operations-management/data-mine-the-secret-of-staffing-success

In this MGMA Insider podcast, we're joined by Colin Carr, CEO, Carr Healthcare Realty, who discusses the pros and cons of healthcare real estate, and what the key factors are that determine whether healthcare leaders should choose to lease, purchase or even develop the space for their office. In this episode, Colin explains how making the right real estate decision affects your current and future cash flow, taxes, and ability to transition your practice. Key topics include: * The important role real estate plays in your practice * The use of detailed economic analysis to decide on purchase versus lease options * An example of a successful negotiation strategy If you're interested in learning more about healthcare real estate strategies, or hearing Colin speak live, you can join us at MGMA's Annual Conference October 13th-16th in New Orleans. Registration is now open. For more information and to register visit MGMA.com/bigeasy19.

Successful strategic planning in a medical practice begins with a governing board that can identify challenges and opportunities, and provide solutions for the organization. But what is the correct structure and scope of a governing board? To answer that question, we’re joined by Will Latham, President of Latham Consulting Group. Also in this episode of the MGMA Insights Podcast, we’re joined by David Miller, managing partner at HSG Advisors, who discusses the trend of hospital-owned physician networks, which has created dramatic changes in the physician community. Finally, we meet with Kathy McTigue, CEO of PediaTrust, who talks about how practices can become financially integrated after a merger or acquisition. If you would like to learn more about strategic planning, governance, mergers and consolidations in a medical practice, you can attend MGMA’s Annual Conference on October 13th-16th in New Orleans. Registration is now open. For more information and to register, visit MGMA.com/bigeasy19

In this MGMA Insider Podcast, we're joined by Kristen Adams, MA, CMPE, Department Administrator, Anesthesiology, Weill Cornell Medicine. As Kristen explains, a major challenge facing medical practices is developing physician compensation plans that reflect their overall strategic vision. She describes how Weill Cornell Medicine chose to move from a fixed to a variable pay model and how the team made that shift through long-term strategic planning. If you're interested in learning more on physician compensation or hearing Kristen speak live, you can join us at MGMA's Annual Conference October 13th-16th in New Orleans. Registration is now open. For more information and to register visit MGMA.com/bigeasy19.

Jim Trounson, longtime MGMA member and founder of MedMan, talks to Senior Fellow David N. Gans, MSHA, FACMPE, about the mindset of the entrepreneurial doctor and what he sees as a coming renaissance for independent practices. Find more Executive Session podcasts and content on the MGMA Executive View page: https://www.mgma.com/executiveview/. Music: "Something Old," Broke for Free (CC BY-NC 3.0)

In this episode of the MGMA Insider, Carrie Koh, CEO and founder of Carrie Koh Consulting, joins MGMA senior editor Daniel Williams to talk about leadership communication, interpersonal efficiency, and what healthcare leaders can do to reach their potential. According to Koh, for leaders to be successful they need to teach “people how to think about things in a new way, so that we can all come together using our strengths, and get more of what we want, get more outcomes that the patients need.” Additionally, Koh says we need to look at “successful high performing leaders and ask what do they do differently?” Additional Resource: If you’re interested in learning more about leadership topics or hearing Carrie Koh speak live, you can attend MGMA’s Annual Conference, October 13th-16th in New Orleans. Registration is now open. For more information and to register, visit mgma.com/bigeasy

In this episode of the MGMA Insider Podcast, Greg Feltenberger, CEO, Idaho Urologic Institute, joins us to provide insights on how healthcare professionals can adopt best practices for benchmarking at their medical practice. In his varied career, Greg has experienced more than 23 years of executive-level and administrative experience in healthcare; is the best-selling author of “Benchmarking Success: The Essential Guide for Medical Practice Managers, 2nd Edition,” published in 2017, and “Benchmarking Success, The Essential Guide for Group Practices,” published in 2008. Greg also is a proud veteran of the U.S. Air Force. In 2014, he retired from the military after 21 years of active duty as a Lieutenant Colonel in the Medical Service Corps as Chief Operating Officer (COO) at the U.S. Air Force Academy Hospital in Colorado Springs, Colorado. The hospital is the Air Force’s premier hospital/super clinic that provides healthcare services to 30,000 enrollees, including 4,000 cadets, and over 171,000 beneficiar

In this episode of the MGMA Insider podcast, Will Latham, President, Latham Consulting Group, discusses how a medical practice can develop long-range strategic plans. Highlights from the discussion: Consolidation: One of the biggest areas of change over the last few years has to do with the consolidation of all of healthcare. Hospitals are merging. Health Plans are merging. And there's been a huge influx of medical practices merging into hospital systems or being acquired by private equity." Strategy Steps: "Begin with a SWOT analysis. What are the main strengths of the group? What are the main weaknesses? What are the opportunities? What are the threats?" You need to have a better read of who you really are before you can go into problem-solving mode. Retreats: Can be a great way to get out of the office once a year and have the practice's stakeholder go offsite and gauge where the practice is and what needs to be done to raise efficiency and productivity of the practice. ### If you're interested in le