Mgma Small Talk

In this episode of the MGMA Insights podcast, we’re joined by JaeLynn Williams, CEO, Air Methods, for a discussion on the rising trend of delayed care. According to Kaiser Family Foundation survey results released in late May, almost half of all Americans say they or someone they live with has deferred medical care due to the COVID-19 outbreak. MGMA Insights is presented by Daniel Williams, Decklan McGee and Rob Ketcham. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com, or reach out to MGMA Sr. Editor and MGMA Insights podcast host Daniel Williams on Twitter at @MGMADaniel. Thanks to CareCredit for sponsoring this episode. Visit gosyf.com/2NGkHQX to learn how CareCredit is providing patients with payment flexibility and helping providers deliver a better patient financial experience.

In this episode of the MGMA Insights podcast, we’re joined by Suzet McKinney, DrPH, MPH, CEO and executive director, Illinois Medical District, for a discussion on public health, underserved and vulnerable populations, social determinants of health, and how they all tie into COVID-19 and the country’s current civil unrest. McKinney is the only female Black CEO of a major medical district in the United States, an adjunct instructor at Harvard’s School of Public Health as well as a strategic resource for the State of Illinois’ COVID-19 efforts. MGMA Insights is presented by Daniel Williams, Decklan McGee and Rob Ketcham. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com, or reach out to MGMA Sr. Editor and MGMA Insights podcast host Daniel Williams on Twitter at @MGMADaniel.  Thanks to CareCredit for sponsoring this episode. Visit gosyf.com/2NGkHQX to learn how CareCredit is providing patients with payment flexibility and helping providers d

In this episode of the MGMA Insights podcast, we’re joined by Avni Thakore, MD, FACC, chief medical officer, CHS Physician Partners Medical Group, who has experienced noticeable success since implementing a virtual care delivery model for high-risk congestive heart failure patients. “This is part of our future,” she said. “In terms of being able to engage with our most vulnerable patients in their home and in a manner where we have continuity of care with them, without them having to physically access us in person in the office, I think that’s a shift that’s happened and is going to stay with us.” MGMA Insights is presented by Daniel Williams, Decklan McGee and Rob Ketcham. Thanks to CareCredit for sponsoring this episode. Visit https://gosyf.com/2NGkHQX to learn how CareCredit is providing patients with payment flexibility and helping providers deliver a better patient financial experience.

In this episode of the MGMA Insights podcast, we’re joined by Steve McMillen, senior manager, ECG Management Consultants, and Brian Bacak, MD, FAAFP, UCHealth Patient Line, associate vice chair for clinical affairs, department of family medicine, University of Colorado Denver School of Medicine. They're here to talk about how patients have become increasingly savvy about how they access care, and how providers have in turn become increasingly focused on meeting these modern expectations through adaptive leadership and change management strategies. To hear more from McMillen, Bacak and a host of other healthcare experts, register for the Medical Practice Excellence Conference at www.MGMA.com/MPEC. Thanks to CareCredit and Scrubin Uniforms for sponsoring this episode. Visit gosyf.com/3efvXzu to learn how CareCredit is providing patients with payment flexibility and helping providers deliver a better patient financial experience. To streamline your uniform program and experience the Scrubin difference, visi

Healthcare facility design expert and longtime MGMA member David Baker joins the Executive Session podcast to explore how waiting rooms have largely been replaced during COVID-19, and what the future of health facility design holds in terms of efficiency and safety for ambulatory clinics. You can find Baker's previous appearance on the Executive Session podcast here: https://www.mgma.com/resources/business-strategy/executive-session-before-redesigning-a-medical-pr. For more COVID-19 resources and content, visit the MGMA COVID-19 Recovery Center: https://www.mgma.com/covid-19. INTRO/OUTRO: "Nice Ray," HemiJinks [CC 3.0 BY-SHARE ALIKE]

Jennifer Thompson, president, Insight Marketing Group, joins the MGMA podcast to discuss how she’s helping medical practices amplify their messaging through social media and other creative marketing avenues. To access the checklists, templates, podcast and other resources Thompson references in this episode, visit https://insightmg.com. Thanks to CareCredit and Scrubin Uniforms for sponsoring this episode. Visit https://gosyf.com/3efvXzu to learn how CareCredit is providing patients with payment flexibility and helping providers deliver a better patient financial experience. To streamline your uniform program and experience the Scrubin difference, visit https://mgma.scrubin.com/home To keep up with the latest regarding the pandemic, be sure to visit www.MGMA.com/COVID. You can also connect with fellow members and healthcare peers at https://community.mgma.com/home. ​If you like the show, please rate and review it wherever you get your podcasts. So you never miss an episode, you can subscribe at one of

Tony Stajduhar, Kathy Cooperman and Russ Livingston join the MGMA Insights podcast to discuss the healthcare job market, physician recruitment and the psychological impact the COVID-19 pandemic has had on healthcare workers. Stajduhar is the president of Jackson Physician Search, Cooperman is an executive coach and president of KC Leadership Consulting, and Livingston, MD, is a consultant and psychiatrist specializing in child and adolescent psychiatry. Don’t miss the chance to hear more from Stajduhar, Cooperman and Livingston on June 11, when they’ll present an MGMA webinar on “Hiring Physicians in the ‘New Normal’ by Addressing the Psychological Dimension of COVID-19.” Visit mgma.com/events for more info or to register for the event, which is eligible for ACMPE, ACHE, CPE (live only) and CEU credit. Thanks to Scrubin Uniforms for sponsoring this episode. To streamline your uniform program and experience the Scrubin difference, visit https://mgma.scrubin.com To keep up with the latest regarding the pand

Terra Spann, RN, BSN, administrative director, medical subspecialties and clinical transformation, Bon Secours Medical Group (BSMG), joins the MGMA Insights podcast, sharing how the implementation of an integrated care team model has vastly improved staff satisfaction and patient throughput across her system’s clinics. To keep up with the latest regarding the pandemic, be sure to visit www.MGMA.com/COVID. You can also connect with fellow members and healthcare peers at https://community.mgma.com/home. Thanks to CareCredit and Scrubin Uniforms for sponsoring this episode. To learn how CareCredit is providing patients with payment flexibility and helping providers deliver a better patient financial experience, visit www.CareCredit.com/MGMAPodcast. To streamline your uniform program and experience the Scrubin difference, visit https://mgma.scrubin.com/home. ​If you like the show, please rate and review it wherever you get your podcasts. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel W

Brian Ramos, MBA, CMPE, chief operating officer, Capital Anesthesia Partners, and president, Maryland MGMA, joins the MGMA Insights podcast to offer strategies for practices to consider as they resume operations in today’s “new normal.” “The hardest part about this is that everything that we’ve done for the past two months has been new,” Ramos said. “We’ve had to collect and analyze and then act on new information. As we start thinking about reopening, we really need to consider our practices as startups, because that’s what we are.” Resources: For a checklist on reopening your practice, visit https://www.mgma.com/MGMA/media/files/pdf/MGMA-Practice-Reopening-Checklist.pdf?ext=.pdf To keep up with the latest regarding the pandemic, be sure to visit www.MGMA.com/COVID. You can also connect with fellow members and healthcare peers at https://community.mgma.com/home. ​If you like the show, please rate and review it wherever you get your podcasts. MGMA Insights is presented by Decklan McGee, Rob Ketcham and

In this episode of the MGMA Insights podcast, we’re joined by Nancy Enos, FACMPE, CPMA, CPC-I, CEMC, independent consultant, MGMA, principal, Enos Medical Coding. In her 40 years in practice management, Enos has never seen as many major – and frequent – coding and billing changes as she has since the start of the COVID-19 crisis. Many have stemmed from the rapid expansion of telehealth services, which, while challenging for billing staffs, have proven rather convenient for patients. “I’m hoping that after this is over, there’ll be a lot of consideration before things go back to the previous stringent rules about originating site and telehealth platforms,” Enos said. “Now that patients have been introduced to this service delivery, once you give something, it’s very difficult to take it away.” Enos and other industry experts will be presenting an MGMA online seminar May 21 on “Coding Essentials for the Non-Coder,” with a spotlight on telehealth and COVID-19. To register for the seminar, visit: https://bit

As part of MGMA’s efforts during National Military Appreciation Month, we are sharing stories from those who are serving or have served. This week, we shine a spotlight on Jimmie Holland, MBA, MHA, FACMPE, performance improvement manager, HCA Physician Services Group, who recently joined the MGMA Insights podcast to discuss his military background and transition to healthcare administration. “The military training model’s built to be continuous,” he said. “So, the training I’m doing now is just another brick in the same house I started building back then.” To keep up with the latest regarding the pandemic, be sure to visit www.MGMA.com/COVID. Also, to register for the May 21st Online Seminar: Coding Essentials for the Non-Coder, with a spotlight on telehealth and COVID-19, go to www.mgmg.com/events. You can also connect with fellow members and healthcare peers at www.community.mgma.com. ​If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts, Google Pl

In this episode of the MGMA Insights podcast, we learn that there’s no perfect blueprint for medical practices to follow on how to survive the COVID-19 crisis. But according to MGMA President and CEO Halee Fischer-Wright, MD, MMM, FAAP, FACMPE, there is still hope for the future – and with it, the chance for healthcare leaders to rise above as they work toward establishing some semblance of a new normal. As practices continue to move forward, Fischer-Wright emphasized the need for administrators and executives to embrace “the care aspect” of their positions. Curiosity, connection and communication can all be helpful tools for keeping teams happy and productive. Resources: To keep up with the latest regarding the pandemic, be sure to visit www.MGMA.com/COVID. To register for the May 21st Online Seminar: Coding Essentials for the Non-Coder, with a spotlight on telehealth and COVID-19, go to https://www.mgma.com/events/online-seminar-coding-essentials-for-the-non-c-(7) You can also connect with fellow membe

Frank Chapman, MBA, director of strategic development for the Ohio Gastroenterology Group, talks about his work in helping craft guidance for resuming elective GI endoscopy and practice operations after the initial wave of the COVID-19 pandemic and what changes practice leaders should make to ensure the "new normal" is safe for patients and providers. Find more content and resources free to all in the MGMA COVID-19 Resource Center at www.mgma.com/covid-19. Producer: Chris Harrop, senior editorial manager, MGMA Audio: "Street Walk," Paolo Pavan (CC BY-NC-SA 4.0)

In this episode, we talk with Andrew Swanson, CMPE, MPA, vice president, industry insights and business intelligence, MGMA (www.mgma.com), about the recently announced Medical Practice Excellence Conference, Oct. 18-21 in San Antonio, Texas. Born out of MGMA’s longstanding Annual Conference, the Medical Practice Excellence Conference (www.mgma.com/events) serves as a way to celebrate and spark meaningful conversation among the greater healthcare community – not just MGMA membership. “We’re really excited about it,” Swanson said. “What we’re envisioning for this event is to have all the best and brightest … leaders in medical practices, all around the country, even globally, come and talk about what makes excellence in medical practice. As we’re planning our first, I think it’s started to illuminate not just best practices, but really cutting-edge things that people can learn from and bring back to their medical groups.” Thanks to nThrive for sponsoring this episode. For more information on how nThrive is he

Editor’s note: This episode of the MGMA Insights podcast continues a series focused on COVID-19 and its effects on healthcare professionals and their patients. Keep up with the latest updates by visiting the MGMA COVID-19 Action Center at www.MGMA.com/covid. You can also connect with fellow members and healthcare peers at www.community.mgma.com. In this episode, we’re joined by Dhruv Khullar, MPP and practicing MD at Weill Cornell New York-Presbyterian (www.nyp.org). An assistant professor and regular contributor to such publications as The New York Times, Washington Post, Wall Street Journal, USA Today and The Atlantic, Khullar shares his perspective as a hospitalist in the heart of the U.S. COVID-19 crisis. You can read his New Yorker articles here (www.newyorker.com/contributors/dhruv-khullar) “We’re taking all available precautions that we can, but there’s no doubt that there’s some level of risk. I’m just blown away by the level of professionalism of our nurses and our doctors and respiratory therapis

Editor’s note: This episode of the MGMA Insights podcast continues a series focused on COVID-19 and its effects on healthcare professionals and their patients. Keep up with the latest updates by visiting the MGMA COVID-19 Action Center at www.MGMA.com/covid. You can also connect with fellow members and healthcare peers at www.community.mgma.com. In this episode, we’re joined by Shane Lunsford, MBA, CCT, CST, administrative director; Valerie Krall, MA, LCMHC, director, behavioral medicine; and Allison McCarty, MSW, LCSW, behavioral health care manager – all with Mountain Area Health Education Center (MAHEC, www.mahec.net) in Ashville, North Carolina. The COVID-19 crisis has forced the trio to navigate a quick transition to telehealth and to find new ways to manage the mental health of their patients, as well as their own. “As therapists, we’re not only trying to manage our own emotions around what is happening, but we’re holding the emotions of all of our clients right now that we care for a lot.” – Allison

Editor’s note: This episode of the MGMA Insights podcast continues a series focused on COVID-19 and its effects on healthcare professionals and their patients. Keep up with the latest updates by visiting the MGMA COVID-19 Action Center www.MGMA.com/covid. You can also connect with fellow members and healthcare peers at www.community.mgma.com. In this episode, we’re joined by Kat Olson, RN, BSN, Lutheran Medical Center, Wheat Ridge, Colo. Like so many essential healthcare professionals across the country and globe, Olson’s day-to-day now includes PPE shortages, visitation restrictions and fear of transmission, among other serious concerns. As Olson says, "It’s really hard for the family members, not being able to be there with their loved ones in the hospital. That’s why one of my biggest things is making sure the families are in the loop of what’s going on with the patient. … It really puts the families at ease when you talk to them." Thanks to Midmark for sponsoring this episode. For more on how Midmark

Editor’s note: This episode of the MGMA Insights podcast continues a series focused on COVID-19 and its effects on healthcare professionals and their patients. Keep up with the latest updates by visiting the MGMA COVID-19 Action Center. In this episode, we’re joined by Dan Diamond, MD, author, speaker and coach. Diamond is known as an international disaster physician and was among the first response teams following disasters in New Orleans, Haiti, the Philippines and others. He’s set to help close MGMA20 | The Operations Conference Online April 17 with a keynote session titled, “Unstoppable: Leading Change in a High-Stakes World.” For more information or to register for the online conference, visit www.mgma.com/TOC. To see Diamond’s resources related to burnout, to find his podcast or to browse his content specifically focused on COVID-19, visit www.dandiamondmd.com. You can also connect with fellow MGMA members and healthcare peers at www.community.mgma.com. Thanks to Midmark for sponsoring this episode o

Editor’s note: This episode of the MGMA Insights podcast continues a series focused on COVID-19 and its effects on healthcare professionals and their patients. This crisis has made a challenging role even harder for CEOs and other healthcare executives, but many are rising to the occasion and implementing the necessary steps to maintain operations and -- more importantly -- patient safety. In this episode, we’re joined by Christi R. Siedlecki, MSN, RN, FACMPE, Chief Executive Officer, Grants Pass Clinic and President, Oregon Medical Group Management Association. Siedlecki details the challenges her practice is facing. You can keep up with the latest MGMA coverage by visiting the MGMA COVID-19 Action Center at www.MGMA.com/covid. You can also connect with fellow members and healthcare peers at www.community.mgma.com. Additional resources: www.cdc.gov/coronavirus/2019-ncov/index.html www.who.int/emergencies/disease…el-coronavirus-2019 Stay safe and thanks for listening.

Editor’s note: This episode of the MGMA Insights podcast continues a series focused on COVID-19 and its effects on healthcare professionals and their patients. In this episode, we’re joined by Robert Pearl, MD, author, Forbes healthcare contributor, Stanford University Medical and Graduate Business School professor and former CEO of The Permanente Medical Group. Pearl is set to open MGMA20 | The Operations Conference Online April 16 with a keynote session titled, “The Future of American Healthcare: Four Pillars for Transformation.” For more information or to register for the online conference, visit www.mgma.com/TOC. To sign up for Pearl’s monthly newsletter, learn more about his book or browse his latest content, visit www.robertpearlmd.com. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Thanks to Biome, Midmark and SR Health by Solutionreach for sponsoring this episode of MGMA Insights.  To learn about how the Biome solution, powered by artificial and augmented intell