Bringing Design Closer With Gerry Scullion

Hello and welcome to another episode of This is HCD. I'm delighted to have you with me for another cracking episode this time with Heather Hansen.. author of the book Unmuted a fantastic book for anyone practicing their craft in organisations who strive to improve comprehension, understanding and better and more effective use of language. As many of you will probably know, my name is Gerry Scullion and I'm a service designer based in Ireland. I offer service design training, user experience design training and also my Visualisation Methods for Change Makers course on my website and offer this in house for businesses. So if you're in an organisation and looking for training, please get in touch with me. So let me tell you about Heather. Heather is based in Singapore where they run Global Speech Academy, an organisation focussed on improving the quality of communication across the departments and teams. We chat in great detail about language bias. Heather comes from the US and we speak about all of that jargon

Today on the show I speak with Sarah Clearwater about a Design Leadership white paper that she instigated and curated, speaking to many people across various organisations. Sarah's based in New Zealand, and I drill deeper into the background of the paper. Website: https://www.sarahclearwater.com/ LinkedIn: https://www.linkedin.com/in/sarahclearwater/?originalSubdomain=nz This is HCD Links Coaching and Mentoring https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Video Courses Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-

Earlier this year, I attended a conference in Nuremberg called Teaming with AI, run by my good friends, Markus Edgar Hormess, Adam Lawrence from WorlPlayExperience and also today’s guest, Florian Bailey. The day before the event, myself and Florian spent some time together and hung out and explored the office where he was based. In passing, Florian mentioned he also was co-founder of Etz a 2-Star Michelin restaurant. I actually thought he was joking, but no, one of his businesses was the most incredible restaurant. The reason why I thought he was joking was, I’ve watched those documentaries on how demanding these types of restaurants can be - and I knew Florian was already super busy with his User Centered Strategy business, Nurenberg Festival etc The next day, at the event, Etz provided all the food. The food was extremely special but that wasn’t the bit that I was most interested in. I was interested in the journey that Florian and his co-founder went on to get to this point. I mentioned that I had walked a

Earlier this year, I read an article by one of my heroes, The Edge of U2 in The Guardian. The first item in his list of culture highlights, was the book of todays podcast guest, Neil Theise. Like me, The Edge managed to get an early copy of the book from Neil’s awesome publicist in New York, Nicole Dewey and he too joined the fan club for Notes on Complexity. I have become captivated about many of the leading authors on complexity, and was thrilled when Neil agreed to record with me, his first from within the Design world. I’ve been researching complexity for several months, and unpacking what we can take away from decades of research by leaders in the field. How can we apply this level of thinking into our day to day work as change-makers. This conversation is one that I will look back on an cherish, but also cringe at times, as I ask some pretty naive questions. My goal here with many of the podcasts, is sometimes to ask the questions that hopefully can open up channels for many, so as you can probably tell

In this conversation I caught up Justyna Turek, founder of many businesses and based in Sweden. Justyna works most often with Next Agents and Change Pilots in Poland. We speak about the work that they have been focussed on for over a decade, sustainability and design. I wanted to explore how they got into it, as I know there are many people that I coach who are interested in this space, but maybe feel unsure on how to work more in this space. We all know the crisis that we face globally with global warming, so aligning to Earth Centered Design Principles is probably not a massive leap for most of us, but just how would you get started… Links https://changepilots.pl/ co-founder https://www.nextagents.se/ co-founder https://www.weareholis.org/ ceo This is HCD Links Coaching and Mentoring https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Video Courses Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping Vis

In this conversation I caught up with Zoe Rose, of Great Question in Australia. We spoke about the background and history of design methods, as far back as 1950. Zoe has a wealth of information on this topic, and proves to be a really fun and enjoyable exploration back in time… Links https://www.linkedin.com/in/zoerose/ http://greatquestion.com.au/ This is HCD Links Coaching and Mentoring https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Video Courses Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials B

On Manuel Lima’s website, he mentions “a celebrated voice on UX design and data visualization who has spent the past 15 years leading design teams and building cutting-edge digital experiences at companies like Google, Codecademy, Microsoft, Nokia….”. His first three books were breathtakingly beautiful. If you like data and visualisations, then you are more than likely familiar with one or all of his books. A number of months ago, Manuel sent me an advance of his latest book, The New Designer and it instantly felt different. I could sense a sea change had occurred and in this conversation that you are about to hear, we discuss the reflective process that Manuel took in the creation of this book. It’s an awesome book - that is perfectly timed. Many of us are questioning our roles in the creation of service that perpetuate social structures and norms. This book is not just for you, but it’s for everyone you know who is on a journey of self-discovery and purpose. This was a lot of fun to record and hope you enjo

 In this conversation I caught up Frank Mueller, of Playmobil Pro. Frank is Managing Director of GBI Global Business Innovation in Munich. We speak the incredible kit that I recently bought for the new Makers & Doers School that I have launched, which is a design school for children aged 6-12. We speak about how Playmobil works in the professional organisational capacity to help unlock conversations and visualise complexity. Watch this episode: https://www.youtube.com/watch?v=1Y13zvuo-Js This is HCD Links Coaching and Mentoring https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Video Courses Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials Journey Mapping Fundamentals: https://www.thisishcd.co

In this conversation I caught up Emily Hamilton, Senior Strategic Designer at Paper Giant in Australia. We speak about a project that Emily worked on recently that was related to recidivism and working with people who recently left a Justice facility. We speak about the project in detail, the methods used and outcomes achieved. Emily’s awesome, I know you will love this conversation. Learn more: https://www.papergiant.net/work Connect with Emily: https://www.linkedin.com/in/emily-hamilton-7a669094/?originalSubdomain=au This is HCD Links Coaching and Mentoring https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Video Courses Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials Journey Mapping Fundamental

In this conversation I caught up with the second part to my conversation with Scott Jenson to explore how Designer can actively get more involved with the free and open source software movement. We speak more about why this is of such an interest to Scott, and he gives his awesome advice to others on how they can get involved. Listen to Episode 1:  Listen to Scott Jenson 'From Apple, Symbian to Google - Exploring the World of Free and Open Source Software (FOSS)'Links from this episode; Open Source Job Postings Job Postings Youtube FOSSBack links #FOSSBack: Scott Jenson - Why is UX so hard to contribute to FOSS 2021 (The problem) #FOSSBack: Scott Jenson – Calling all UX Designers! 2022 (How maintainers can attract UX designers) #FOSSBack: Scott Jenson – Plan Like Einstein 2023 (How to move the culture to include UX) Open source research about using CRDTs (a new experimental file format) to have an alternative to Google Docs Upwelling: Combining real-time collaboration with version control for write

A number of months ago, I was researching for my keynote in Scotland in June this year, and I stumbled across the work of Superdot studio in Switzerland. I was blown away by all the amazing work that they had done and was thrilled to see that they were in the process of publishing their book, Visualising Complexity - A Modular Information Handbook. I purchased it and from the moment it arrived on my desk, it has not been too far away. I show it to people on Zoom calls and any of the trainings that I have been doing. I have recommended it to many of my peers. I feel so lucky to have this podcast, as it allows me to reach out to people I truly respect and connect with them over a conversation, and I did just that with this book. I connected with Darjan, and we had an amazing conversation. We explored the process that both he and his partner, Nicole follow when visualising complexity. One of the things that struck me the most from this conversation, was just how analogue the process of brilliance is. A lot of wh

In this episode I speak with Steven Russell, a service designer and now Innovation Manager at Stagecoach bus in the UK. We chat about autonomous buses - a project that Steven has been working on for quite some time. Now, no longer in the realms of movies like Back to the Future 2, it’s not too far away. How far I hear you ask? Well at some point this year, Edinburgh will hopefully become one of the first cities in the world to start rolling the service out in a R and D capacity. We chat about all the ins and outs about the process, and discuss what the service might look like, potential service failures and other industry dependencies like insurance (who is responsible in the case of accidents) and also how to prepare society for visual of seeing a bus with people driving down the road, with no human driver at the wheel. Note: Since recording the launch date for the autonomous bus service has been announced. It will open to the public on Monday, the 15th of May. Other useful links Become a Patron of This is

Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. In this episode I chat with Dee Seaver from Philips about the role of the Service Design function within organisations and the interconnectedness towards how academia prepares designers towards either agency or in-house practice. It may seem like a small nuance, but it’s a really interesting conversation to have and reflect. It’s a good episode and hope you enjoy it. Also, thank you so much to everyone who has been leaving so many wonderful reviews for the podcast. I recently checked and saw lots of reviews trickling in from across the internet. If you like what we do, leave a review wherever you are listening…it helps me out and helps others find the podcast too! Let’s get into it... NEW COURSE: Service Design : https://www.thisishcd.com/courses/video-on-demand-introduc

In this episode I caught up with Oliver Weidlich, of Contxtu.al Sydney, formerly known as Mobile Experience. I’ve met Oliver several times over the years whilst living in Sydney, always in passing, and never in detail, but was always hugely impressed when I saw him speak about Design, and here is no different. We focus our conversation on spatial computing, and get straight into the nitty gritty of what this is, and how it will radically change how we design services and experiences. We chat about the complexity of data ownership, and build on the conversation threads that myself and Scott Jensen spoke several months ago. Oliver is awesome and I know you will love this conversation. https://www.contxtu.al/spatialcomputing Other useful links Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd COURSES with This is HCD / https://www.thisishcd.com/courses COACHING for Change-Make

In this episode I caught up with Charlotte Fontaine, an incredible service designer in the UK. We speak about Kalda, a service that has really opened my eyes through my own naivety and in exposure to the needs of people within the LGBTQIA+ community. We chat about the nuances that persist for people from within the community to access therapy, and how Kalda offers a community led service that includes connecting people to therapists who can better relate to the needs from within the LGBTQIA+ community. I was quite nervous speaking about this topic, and I bring this up in the conversation, why I was feeling this. How I personally can continue on my learning journey to become more aware and become a much better ally to the community - hopefully my vulnerability can help others who may feel the same, build on this and have conversations to help grow and support the community better. Links Link for Kalda app: https://onelink.to/kwqzr2 Link for Stonewall: https://www.stonewall.org.uk/ Connect with Charlotte: https

In this episode I caught up with Roya Azadi, strategic director at Paper Giant, a design consultancy based in Melbourne, Australia. I follow a few places on my personal social accounts and really respect the work that the folks at Paper Giant do, and was really excited when I saw a project that they did with the Supreme Court in Victoria around accessing Justice. We chat about the project is detail, how Roya and the fellow team members built trust, worked alongside other consultancies, remained focussed on the analogue, and also what Roya brought to the project themselves, through their own story. It’s a great conversation. https://www.papergiant.net/work/a-user-experience-strategy-to-improve-access-to-justice-at-the-supreme-court https://www.linkedin.com/in/royaaazadi/?originalSubdomain=au Other useful links Become a Patron of This is HCD / Become a Patron Sign up to This is HCD Newsletter / Stay up to date with This is HCD Learn more with This is HCD / Courses on Service Design, Human Centered Design,

In this episode I caught up with Bronwyn Van Der Merwe, VP of Design at Culture Amp. We speak about Design Culture and tap into Bronwyn’s absolutely incredible background and personal experience that saw Bronwyn spearhead the evolution of Fjord in APAC regions. What were the key things that Bronwyn did to ensure the scalability of a design culture at Fjord in Australia, and also when it scaled into Asian regions like Singapore and Japan. How did they balance the local culture in each region and touch on how this was handled as the merger between Fjord and Accenture unfolded, that ultimately saw two cultures merge. We speak about Bronwyn’s past, tapping into their Commerce background, and how this ultimately provides them with a brilliant lens to peer through when looking at the commercial impact of Design. We chat about the work that they are doing at Culture Amp, and the special culture that is unfolding within the business. I say this lightly, but this is a must listen to anyone in Design leadership. Links

Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. In this episode I speak with Melis Senova author of This Human and soon to be published book, Design Character. On Meliss' website they say “I help leaders find a deeper source to fuel their potential for leading others to have great impact in the world.” And we speak openly about Melis’s own journey of self-discovery and journey that has led her to a Phd in Human Centered Design, Co-Founding Huddle and now running her community for designers, titled This Human. Before we jump in, I have a favour to ask. I've been creating content for This is HCD for over 5-years or so, all for the love of sharing knowledge to the global design community. One thing you could do is leave a review (preferably a 5-star one!), as it helps us grow our community - every little helps. Even if yo

In this episode I speak Hinrich von Haaren, Co-Founder of Content Design Academy at Content Design London and now author of Content Transformation - a fantastic book that no doubt will find its way into the hands of the UX and Service Design community over the coming months. It’s an awesome book and read and we chat about this exclusively in this episode. The book sets out to enable a content alpha to occur in businesses, how to go about this, including setting it up and all the way through to measurement. Hinrich is awesome and know you are going to enjoy this podcast - so let’s jump in •Buy the book: https://contentdesign.london/shop/content-transformation-by-hinrich-von-haaren-paperback •https://www.linkedin.com/in/hinrich-von-haaren-05768a15/?originalSubdomain=uk Other useful links Become a Patron of This is HCD / Become a Patron Sign up to This is HCD Newsletter / Stay up to date with This is HCD Learn more with This is HCD / Courses on Service Design, Human Centered Design, UX Design, Research Co

In this episode I speak with Ben Reason, Founding Partner of Live|Work in the UK. Ben has co-authored Service Design from Insight to Implementation and Service Design for Business: A Practical Guide to Optimizing the Customer Experience released in 2016. In this conversation we chat about a few things, but mainly around Ben’s own journey through Design, starting out in Liverpool in the mid-90’s and his entry into the world of Service Design later that decade. We chat about the work Live|Work do and also a new framework titled Three Velocities of Change - what this means, where it originated and why this is so important to not only Ben, but to the LiveWork team. https://www.linkedin.com/in/breasy/ https://www.linkedin.com/feed/update/urn:li:activity:7008020506171875328/ https://liveworkstudio.typeform.com/to/KQpMlnmc?typeform-source=www.linkedin.com Other useful links Become a Patron of This is HCD / Become a Patron Sign up to This is HCD Newsletter / Stay up to date with This is HCD Learn more with This