Bringing Design Closer With Gerry Scullion

I caught up with Emma Carpenter, Head of Design Experience and previously Group Director Fjord Johannesburg, Associate Director at Accenture Song. Emma had been introduced to me several months ago, as I was keen to speak to someone in consulting space inAfrica, to get a better understanding of the social and technical implications for designing services. I am aware the blind spot in this conversation of two white practitioners of Anglo origins talking about Design in Africa, but nevertheless, I found speaking to Emma to be absolutely brilliant.They cover off some of the cultural implications around phone data, and how this perceived restriction drives potentially a more inclusive service. We chat about how western mindsets and tech organisations design for western behaviours and how this may inadvertently result in global information exclusion to African natives who favour less data intense services, which are more likely to be localised. I know you’re going to enjoy this episode... Connect with Emma:https://

I caught up with Amy Hupe, a content designer and design system consultant based in the UK. In this conversation we drill into what a Design System is and is not, and talk about the governance processes around managing Design Systems - leaning on Amy’s 7year experience whilst working at GDS in the UK and more. Amy is a total rockstar and I know you are going to love listening to her. 8 Feb - https://eventbrite.co.uk/e/writing-design-systems-documentation-tickets-504817993207 15 Feb - https://eventbrite.co.uk/e/writing-design-systems-documentation-tickets-504840249777 https://amyhupe.co.uk https://twitter.com/amy_hupe/ Learn more about your ad choices. Visit megaphone.fm/adchoices

I caught up with Karel Vredenburg, Karel is currently IBM Global Vice President, Client Insights and Research and responsible for leading the company’s global team of researchers and the insights they provide to product, services, and executive teams. Karel joined IBM in 1988 after having done graduate studies, research, and teaching at the University of Toronto. He introduced User-Centered Design at IBM in 1993 and assumed a company-wide role in 1995 leading IBM's community of designers, leading the development of design methods, languages, and technologies, and leading the design of the commercialization of the IBM Watson. In 2013, Karel help found a new IBM Design program together with General Manager of Design, Phil Gilbert, and IBM Fellow, Charlie Hill. Karel personally introduced the new design program which included Enterprise Design Thinking to IBM product development laboratories worldwide and introduced a tailored version of it to IBM consulting services and technology services organizations worldwi

I caught up with Jo Szczepanska - a phenomenal design talent based out of Melbourne, Australia. Jo sent me an article that they wrote a while ago about persona’s, and it was so good that I thought we should do an episode to dig into it a little deeper. Jo’s one of my favourite people and designers and is a great brain, and heavily involved in the co-design space. Read article: https://www.thisishcd.com/post/is-it-time-to-refresh-repair-or-retire-your-personas Connect with Jo: https://www.linkedin.com/in/joszczepanska/?originalSubdomain=au Read transcript: https://www.thisishcd.com/episode/jo-szczepanska-is-it-time-to-refresh-repair-or-retire-your-personas Other links Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus Follow This is HCD on Twitter / https://twitter.com/thisishcd Learn more about your

I caught up with great friend of the podcast, Amy Bucher. Amy is author of Engaged on Rosenfeld Media and we chat about her role of CBO (chief behavioural officer) at Lirio. On Lirio's website, they state 'Our purpose is to combine the power of behavioural science with artificial intelligence to drive positive behavior change for the betterment of all people'. We chat about how this works within the delicate realms of healthcare - and makes for a fantastic conversation. View transcript, show notes https://www.thisishcd.com/episode/amy-bucher-applying-behavioural-science-within-the-healthcare-realm Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode I chat with Kelly O Dowd, a recently graduate from NCAD in Ireland. We chat about what the experience was like leaving University, her search for jobs, and where they feel there’s opportunity for universities to better support students in that highly emotional stage of life - the transitional period between Uni and working life. Kelly is totally fantastic and I know you will get a lot out of this episode.  Let’s jump into the episode. Full transcript and show notes are available here: https://www.thisishcd.com/episode/kelly-odowd-they-want-you-to-have-so-many-skills-for-an-entry-level-job Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Buy Gerry a Coffee / https://thisishcd.ck.page/products/buy-me-a-coffee Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus Follow This is HCD on Twitter / https://twitter.com/thisishcd Learn more about y

I caught up Mansi Gupta, founder of Unconform. Mansi is a designer, researcher and is working to increase the dialogue regarding the intersection of women and design. She’s been exploring the short comings of Human Centered Design, and we chat openly about where and how she sees the problems.  Transcript and show notes are available on https://www.thisishcd.com Learn more about your ad choices. Visit megaphone.fm/adchoices

I caught up Scott Jenson recently - Scott refers to himself as a battle scarred veteran of the software industry.  He has been doing user interface design and strategic planning for over 30 years. He worked at Apple on System 7, Newton, and the Apple Human Interface guidelines. He was UX director of Symbian, VP of product design for Cognima, managed mobile UX for Google and was a creative director at frog design in San Francisco. Scott returned to Google in 2013 to lead the Physical Web project and research future Android UX concepts. In 2021, Scott left Google to explore life outside. In this episode we drill into Scott’s focus at the moment, Design within FOSS (free and open source software). We plan on recording two episodes, so this is Part 1. Part 2 will follow in early 2023. Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Buy Gerry a Coffee / https://thisishcd.ck.page/products/buy-me-a-coffee Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-

I recently caught up for coffee with John Collins, also based in Dublin, and the former Director of Content for Intercom and now an independent consultant working in content marketing for businesses around the world. In this conversation we chat about the role of Content Marketing vs Product Marketing and chat about the massive growth of Intercom over the 7 years that John was there. I put John on the spot (you’re welcome John!) and asked him for the 5-key learnings during this period and also the things that they did that led the business to generating over 1/4 million business leads in that time.  Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Buy Gerry a Coffee / https://thisishcd.ck.page/products/buy-me-a-coffee Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus Follow This is HCD on Twitter / https://twitter.com/thisishcd Follow John Collins on Li

In this episode I chat with Marzia Aricò, Design Director at Livework in London, and based in the stunning city of Rotterdam. We chat about service measurement - and some of the new work that Marzia and her colleagues at Livework have been working on to help move the dial forward for organisations in this space. It’s a fantastic conversation and totally enjoyed connecting with Marzia - let’s jump in! Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Buy Gerry a Coffee / https://thisishcd.ck.page/products/buy-me-a-coffee Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus Follow This is HCD on Twitter / https://twitter.com/thisishcd Marzia on LinkedIn / https://www.linkedin.com/in/marziaarico/ If you like what we do at This is HCD and want to help us - there are a few things you can do; Leave a review wherever you like to listen to the podcast it takes

The episode you are about to hear is with Felisha Araniti, from SCAD University in Savannah. Felisha connected with me several years ago when we ran the first Doing Design Festival and recently published a visualisation that caught my attention. Titled ‘Neurodiversity’ within Human Centered Design Practice, I connected some of the dots between a conversation or episode with Brigette Metzler about how certain neurodiverse minds may well be better suited to aspects of design. It was a throw away comment by me at that time, but Felisha has been researching in this space for a while, following her own diagnosis with ADHD. If you like what we do at This is HCD and want to help us - there are a few things you can do; Leave a review wherever you like to listen to the podcast it takes a couple of minutes, but it’s one of the most important thing you can do to show support - every little helps.  Become a Patron. You can get an ad-free stream of the podcast for as little as €1.66 per month and you also get a a shout

Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. If you like what we do at This is HCD and want to help us - there are a few things you can do; Leave a review wherever you like to listen to the podcast it takes a couple of minutes, but it’s one of the most important thing you can do to show support - every little helps.  Become a Patron. You can get an ad-free stream of the podcast for as little as €1.66 per month and you also get a a shout out as thanks - there’s other plans where you can get exclusive items too. All the money goes directly to editing, hosting and maintaining our website which is a repository for human centered design goodness - with over 220 episodes. In this episode I chat with one of the leaders in the Content Design space, Rachel McConnell. We chat about the work that they are doing in Flo Healthcare, and touch of some of the work that t

Our goal here is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. This is a new type of episode that I am looking to explore more over the coming years, and that is looking laterally into other fields where we as change-makers can find inspiration. And inspiration you are 100% about to feel and hear in this conversation with one of the finest singer-songwriters around anywhere today, and that is Mark Geary. The music you hear throughout this episode, is from Mark’s first album, released in 2002 and has accompanied me on my journey as a designer and an ex-patriot whilst living in Australia. It wasn’t until recently though that we really got to sit face to face, in front of turf stove, and drink countless coffees and sing and play guitar together in Mark’s gorgeous cottage in the wilds of a rainy Autumn day deep within a forest on the outskirts of Dublin.  In this conversation

Our goal here is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. If you’re new around here, let me tell you a little bit about This is HCD. It started life in Sydney, whilst I lived there for nearly 14-years. We have been creating content for over 5-years - all for the love of sharing knowledge to the global design community. At the moment, this podcast is my main focus in my career and growing it is my number 1 goal. There are a few things you can do if you want to help This is HCD. If you want to leave a review (preferably a 5-star one!), I’d really love it - it takes a couple of minutes, but it’s one of the most important thing you can do to show support - every little helps.  Become a Patron. A huge thanks to Cyril Secourgeon and Evelyn Cagney who subscribed and became patrons of the show. If you want to do the same, the link should be in the show notes, or you just go

My name is Gerry Scullion and I am a designer, educator and host of This is HCD, based in the wonderful city of Dublin, Ireland. Our goal here is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. If you’re new around here, let me tell you a little bit about This is HCD. It started life in Sydney, whilst I lived there for nearly 14-years. We have been creating content for over 5-years - all for the love of sharing knowledge to the global design community. At the moment, this podcast is my main focus in my career and growing it is my number 1 goal. If you want to leave a review (preferably a 5-star one!), I’d really love it - it takes a couple of minutes, but it’s one of the most important thing you can do to show support - every little helps.  Also we launched our College on This is HCD.com where you can take courses now on visualisation, design research, UX and Service Design

Save 30% on Visualisation for Change-Makers course Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. Before we jump in, I have a favour to ask. Ive been creating content for This is HCD for over 5-years or so, all for the love of sharing knowledge to the global design community. One thing you could do is leave a review (preferably a 5-star one!), as it helps us grow our community - every little helps.  Even if you don’t review, you can go one better by telling people you work with about the podcast.  We launched a space on ThisisHCD.com where you can take courses now on visualisation, design research and more. In this episode I speak with Marc Fonteijn of the Service Design Show. I appeared many years ago on Marc’s own show and we have been chatting ever since. I caught up with Marc to hear about what he’s been wor

APAC - Trauma Informed Design Essentials with Rachael Dietkus happens September 7 (Australian time) In this episode I speak with June Holley, from NetworkWeaver.com - June is at the forefront of thought-leadership when it comes to community building and we speak about all matters of what community and networks mean - how they differ and also how to go about foster communities for change-makers.  I think you’re going to enjoy it! https://www.networkweaver.com June Holley on Twitter Email June Holley [juneholley@gmail.com] Visit This is HCD to listen, learn and read transcripts     Learn more about your ad choices. Visit megaphone.fm/adchoices

  NEW: Support This is HCD by taking one of our courses https://www.thisishcd.com/courses Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. This is HCD is almost 5-years old. We’ve been creating content regularly for that period of time, and if you want to help us out - please leave a review for us wherever you are listening. Those lovely algorithms love reviews, as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast.  In this episode I speak with Michael Galinsky, a movie director, documentary maker and musician based in North Carolina in the states. For anyone that follows me on Twitter, they might have seen a thread a number of weeks ago where I spoke about back pain. Late last year, I woke with pain in my left hand

Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. This is HCD is almost 5-years old. We’ve been creating content regularly for that period of time, and if you want to help us out - please leave a review for us wherever you are listening. Those lovely algorithms love reviews, as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast.  In this episode I speak with Emely Buyck, former Head of Service Design for Proximus in Belgium. We speak about the evolution of service design internally, the pitfalls and the pieces that worked for Emely. We chat about life after Proximus and where to next - and how they are applying a service design approach to their own life and career.  It’s a fun episode and think you’ll enjoy it! https

Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. This is HCD is almost 5-years old and we just passed 200 episodes on Apple Podcasts. We’ve been creating content regularly for that period of time, and if you want to help us out - please leave a review for us wherever you are listening. Those lovely algorithms love reviews, as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast.  In this episode I speak with Michelle Walter, Head of Design Ops at ANZ bank in Australia. I’ve been connecting with Michelle for a number of months about all things strategic design. ANZ were my bank of choice in Australia, not out of a deep loyalty or anything - they weren’t the most innovative of banks for a very long time, but in September 20