Asoa Eyetalks Radio

Discover how leading practices across the country are simplifying dry eye care, increasing compliance, and unlocking new revenue streams – all without disrupting workflow. This podcast is presented by ASOA Gold Strategic Business Partner 

A recent survey found staffing challenges, including hiring and turnover, to be the top challenge for specialty healthcare practices. If alleviating staffing challenges at your practice is a priority, tune in to see how you can break the cycle. Cory Kirspel, Chief Technology Officer at Clearwave, joins us to share what Ophthalmology practices are doing to successfully increase practice productivity, without more staff! This episode of EyeTalks Radio is presented by ASOA Platinum Strategic Business Partner:  

Take a listen to the latest episode of ASOA EyeTalks Radio, presented by ASOA Gold Strategic Business Partner, SamaCare. ASOA chats with 30+ year revenue cycle management expert Erin Bishop, RCM COE Manager at EyeCare Partners, and 25+ year medical technology veteran Kip Theno, VP of Provider Partnerships at SamaCare about challenges retina practices are facing when it comes to ensuring patients get on the right treatment, without administrative delay, and that practices get reimbursed for buy-and-bill drugs.   This episode of EyeTalks Radio is presented by ASOA Gold Strategic Business Partner:  

Commit to building empowered relationships that achieve mutually rewarding goals. Nurture healthy interdependence with your staff, your family/friends and community to live/work with a shared sense of wholeness, safety, and purpose.

Mentoring helps build relationships. When you have a new employee joining your team and they have a mentor at work, they have started a working relationship with their mentor that will help them through the transition into your practice culture. This episode is sponsored by ASOA Platinum Strategic Business Partner:

What had started as a slow painful drought became a torrential downpour of applicants. This shift taught us to be both careful about what we wished for and grateful for answered prayers.

Quiet quitting is not as straightforward as one might think. It’s worth considering the real cost: one’s physical and mental health. If you go against your natural inclinations to perform your job in a manner that feels positive, you’d be better off working where you are celebrated, not just tolerated. As a leader, though, you must keep your team engaged.

What makes a leader in ophthalmic administration? Do managers make good leaders? And do good leaders make good mentors? Angela, Patti, and Carrie lead the discussion on leadership in this episode. This episode of EyeTalks Radio is sponsored by ASOA Diamond Strategic Business Partner:

Setting good boundaries at work can help preserve job satisfaction, increase productivity, reduce burnout, and can set an example for others.  Poor boundaries can create confusion, disappointment, and conflict. Angela, Carrie, and Patti talk about boundaries in this episode. This episode of EyeTalks Radio is sponsored by ASOA Diamond Strategic Business Partner:

Reality versus perception. Contrasting leader and staff experiences. Common perception gaps and how to close them. In this episode, Angela, Patti, and Carrie keep it real about reality. This episode is sponsored by ASOA Platinum Strategic Business Partner:

Angela, Patti, and Carrie talk about the benefits and potential drawbacks of humor in the workplace, and how good humor can make good leaders. This episode is sponsored by ASOA Gold Strategic Business Partner:

Work hours. Accountability. Completion of tasks. Loyalty to the vision. Pulling a fair share of responsibility.  In this episode, we are talking about work ethic.

Your vision for your organization should be its guiding purpose; the ideal that your mission and values are built towards. In this episode, Angela, Patti, and Carrie discuss how they created a common vision for their organizations with their physicians.

R-E-S-P-E-C-T—It’s not just a song, it’s a two-way street. In this episode, Angela, Patti, and Carrie discuss the elements of respect, how to earn it, how it’s earned, and how it’s maintained.

In today’s episode, Angela talks with Patti and Carrie about COMMUNICATION. It is so important to identify and develop clear and positive communication between you and your providers, and we’ll hear how this team has accomplished it.

ASOA's EyeTalks Radio podcast presents its new limited subseries, The Administrator-Physician Relationship. Join host Angela Casazza, MHA, PMP, COE, Executive Director of Lexington Eye Associates Inc. (and ASOA's Board of Directors ABC Liaison), Patti Barkey, COE, CEO of Bowden Eye & Associates (and ASOA's Board of Directors President Elect), and Carrie Jacobs, COE, OCS, Executive VP of Operations of Chu Vision Institute (and ASOA's Board of Directors Member at-Large) as they discuss what's to come.

During the public health emergency, hybrid visits have proven so successful that some practices plan to use them long-term. Using the hybrid visit model may help you endure some of the challenges while delivering safe, high-quality care.

We must commit as much time to building these key relationships as we commit to improving our business processes. Proactively investing in building good relationships is a much better use of your time and energy than experiencing the dissolution of a once amicable partnership. This episode of EyeTalks Radio is sponsored by ASOA Platinum Strategic Business Partner:

Follow these steps and the oft overlooked or siloed optical department might be a nascent goldmine for clinic revenue and customer happiness. This episode of EyeTalks Radio is sponsored by ASOA Diamond Strategic Business Partner:

Despite best efforts, your physician may still face litigation at some future point. No one wants to be facing a lawsuit, but you can help your physician—and practice—survive. This episode of EyeTalks Radio is sponsored by ASOA Diamond Strategic Business Partner: