Intalere Quality Podcasts

Intalere welcomes Doug Wojcieszak, the author and founder of SorryWorks! Doug is a disclosure training consultant who has had several personal and professional experiences with tort reform and medical malpractice issues. Doug will discuss the message of SorryWorks!, the difference between empathy and apology, the importance of building relationships with and connecting to patients and families, and how to say "sorry”.