Naully Nicolas

Guests now rely on peers and online recommendations rather than traditional star ratings to make their booking decisions. Today, 95% of leisure travelers report spending an average of 30 minutes reading reviews prior to booking a hotel and they are quick to say what they think on social media platforms. They expect their hosts to provide them with a holistic experience, not just a great hotel room, and they expect a level of personalization within their interactions with the hotel pre, during and post stay. In this #travelcast episode, I was pleased to receive Eric Shepard CEO / Co-Founder at TRILL. Links On Linkedin: www.linkedin.com/in/eric-shepard-7270b52/ Trill website: www.trilltravel.co/ Trill on Facebook: www.facebook.com/trilltravel/