Run Like Clockwork: Small Business Operations

After coaching Jen O’Hare of Bell Box Co on defining her QBR (Queen Bee Role), Adrienne and Emily are back with a debrief — breaking down the biggest themes from the conversation and sharing how they apply to every business, not just gifting. This episode is a must-listen if your offers feel bloated, you’re stretched too thin, or you’re struggling to decide what actually matters to your customers. Here’s what we cover: ✅ Why Jen’s QBR wasn’t product selection (and what it was instead) ✅ How to define your QBR when you're doing it all yourself ✅ Why trimming services is often the path to more profit ✅ How to structure your team so the QBR always comes first ✅ When to rewrite your big promise to match what customers value This is a powerful reminder that clarity doesn’t just help you scale — it also helps you breathe. Whether you're a solo founder or leading a team, understanding your QBR will change how you hire, market, and grow.