Talking HealthTech

In this episode of Talking HealthTech, host Peter Birch speaks with Kristen Low, the National Billing Manager at Lumus Imaging about the importance of routine, effective troubleshooting, and early issue identification in healthcare technology. She explains how the adoption of mPower Clinical Analytics from Nuance has revolutionised billing processes at Lumus Imaging, a private radiology provider with over 130 sites nationally. Kristen also shares the advantages of involving frontline staff in technological integrations and discusses strategies for staying abreast of rapid advancements in diagnostic imaging and billing compliance.Key TakeawaysEarly Issue Identification: Troubleshooting and early identification of issues in technology is crucial for prompt diagnosis and treatment in healthcare.Frontline Staff Involvement: Successful implementation of new technology requires considering exceptions and actively involving frontline staff throughout the integration process.mPower Clinical Analytics: This

In this episode of Talking HealthTech, host Peter Birch speaks with Aileen Lai, the CEO of HealthBeats, Susi Tegen from the National Rural Health Alliance (NRHA), and Melanie Molluso from Echuca Regional Health. They explore the challenges of rural healthcare in Australia, the impact of technology such as remote monitoring, and the evolving role of nurse practitioners. This episode was recorded during the 17th National Rural Health Conference in Perth, Australia, and captures key conversations on rural healthcare needs and solutions.Key TakeawaysRural Healthcare Challenges: Many rural Australians face significant gaps in healthcare access, resulting in poor health outcomes. Enhancing support and leveraging technology can improve these conditions.Project Implementation: Despite initial resistance, projects focusing on remote monitoring show positive patient impact, leading to broader staff buy-in.Nurse Practitioners' Role: Nurse practitioners can bridge healthcare gaps in rural areas by prescribing m

In this episode of Talking HealthTech, host Peter Birch speaks with Roy Hazelwood, the Manager of the Customer Contact Centre at Anglicare. They discuss the challenges and strategies in centralising customer contacts, the role of Genesys technology in enhancing service delivery, and training methods to equip staff for handling stress and complex customer needs. This episode was recorded during the Xperience event hosted by Genesys in Sydney.Key Takeaways:Centralising customer contacts at Anglicare has helped streamline service delivery and enhance customer experiences.Genesys technology plays a crucial role in ensuring that customer interactions are managed efficiently, even with staff working from home.Anglicare handles various communication channels, including voice chat, SMS, and email, and further integrates these with its IT service desk to improve internal operations.Effective training, such as ride-along training and accidental counsellor training, is essential for staff to manage diverse and often str

In this episode of Talking HealthTech, host Sophie Turner speaks with Jayne Thompson, the Chief Product Officer of MediRecords, Tim Pegler, the Senior Business Development Manager at MediRecords, and Alison Sayer, the CEO of Homeless Healthcare. The conversation explores the intersection of digital health technology and services for vulnerable communities, exploring how MediRecords' innovative solutions, including their new admissions module, support the critical work being done by Homeless Healthcare in Perth.Key TakeawaysMediRecords' Evolution: The development of MediRecords' new admissions module enhances patient care management over extended periods, from admission to discharge.Impact on Homeless Communities: Homeless Healthcare’s wide array of services, including pop-up GP clinics and street outreach programs, and how MediRecords' cloud-based solution has bolstered these.Cloud Technology Benefits: The transformative power of MediRecords' cloud capabilities allows for seamless access to patient recor

In this episode of Talking HealthTech, host Peter Birch speaks with Stacey Clifford and Søren Rasmussen from Dedalus about the critical role of technology in enhancing prehospital care. Stacey Clifford, with 26 years of clinical operations experience and digital health transformation expertise, and Søren Rasmussen, a product manager with 22 years in medical systems, discuss the challenges and solutions in prehospital care, focusing on ambulance ramping and the use of Dedalus' amPHI ambulance electronic prehospital record (ePCR) system. Key Takeaways:Multi-user Access & Real-time Information Sharing: The benefits of having multiple people access patient charts simultaneously are that it enhances collaboration and continuity of care. The ability to share images and ECGs and seek advice in real-time significantly improves prehospital care.Challenges of Integration: Discussion on the complexities of transitioning to unified systems due to different healthcare systems being at various stages and using outdated

In this episode of Talking HealthTech, host Peter Birch speaks with Jenny Reichard, Senior Industry Executive for Healthcare, Julian Tass, Solutions Consultant, and Tim Deveson, Account Director for Healthcare, all from Genesys, about the critical role of modern communication platforms in healthcare. The discussion, recorded during the Talking HealthTech Winter Summit 2024, focuses on transitioning from outdated communication methods to digital-first platforms, patient engagement, and the future of healthcare communication systems.Key TakeawaysSeamless Communication: Importance of seamlessly transitioning between communication channels without losing information, particularly for non-native English speakers and international students.Improving Patient Experience: Leveraging contextual information to enhance patient experience and moving away from outdated habits for better efficiency in healthcare.Omnichannel Integration: Explore the integration of omnichannel engagement platforms with existing tech ecosystem

In this episode of Talking HealthTech, host Peter Birch speaks with Angie Bass, Executive Vice President at Velatura Public Benefit Corporation, James Agnew, CTO of Smile Digital Health, and Farhoud Salimi, CTO of Telstra Health. The discussion covers health equity, interoperability, and how technology and policy are shaping the future of connected care. They explore data governance, AI, consumer-driven healthcare, and all the associated challenges and opportunities.Key TakeawaysHealth Equity and Interoperability: The importance of providing health data interoperability solutions to all healthcare providers, regardless of their size or location.Consensus Building: The necessity of building consensus for data governance and technology roadmaps, with neutral entities like Health Information Exchanges (HIEs) facilitating collaboration.Policy and AI: Addressing the disparity between current policies and technological capabilities, with AI helping to bridge this gap. Entrepreneurial Opportunities: T

In this episode of Talking HealthTech, host Peter Birch speaks with Alex Swan, Senior Systems Engineer, and Julanne Saltiel, Head of Services, ANZ, both from Extreme Networks, about the critical role of networks in healthcare. They discuss automation’s importance, network maintenance, security, and adapting to technological changes for enhanced network management. This episode was recorded during the Talking HealthTech Winter Summit 2024.Key Takeaways

In this episode of Talking HealthTech, host Sophie Turner speaks with Jamie Chew, Co-Founder and Chief Operating Officer of i-scribe, about the integration of medical AI in clinical settings to enhance patient care and reduce clinician burnout. Key Takeaways:Journey to Ophthalmology and Medical AI: Jamie shares his journey to becoming an ophthalmologist and how his interest in technology led him to explore AI’s potential in medical applications, particularly in reducing the burden of administrative tasks for clinicians.Differentiating i-scribe: The unique aspects of i-scribe lie in its team's extensive clinical experience and adaptive workflow implementation, making it more medically intuitive and accurate than other AI scribes.Impact on Patient Experience: i-scribe helps clinicians provide patients with timely, relevant, and easily understandable information, significantly improving patient engagement and care outcomes.Reducing Clinician Burnout: By automating paperwork and note-taking, i-scribe saves c

In this episode of Talking HealthTech, host Peter Birch speaks with Paul Beraldo, Private Health Digitalisation Manager, and Steven Parrish, Chief Medical Information Officer from Dedalus. The discussion explores the necessity and impact of Electronic Medical Record (eMR) systems in modern healthcare settings, addressing challenges and opportunities in the Australian and New Zealand markets. This episode was recorded during the Talking HealthTech Winter Summit held on the 29th of August 2024.Key TakeawaysChallenges in Maintainability and Cybersecurity: The shortage of specialists, particularly in cybersecurity and system availability, is an ongoing issue in maintaining IT resources. Managed Services and Cloud Solutions: Dedalus provides managed services and cloud-hosted solutions to help healthcare organisations focus on their core business without the overhead of managing IT infrastructure.Global Presence and Localisation: Dedalus leverages its global experience to introduce relevant solutions in Austra

In this episode of Talking HealthTech, host Regina Akacich speaks with Chris Smeed, CEO and co-founder of Cubiko, about the evolution of their practice intelligence platform, the implementation of CPD modules, and their recent expansion into dental analytics.They discuss the origins of Cubiko, feedback from general practices, and the new challenges and opportunities in dental data analytics.Key TakeawaysCubiko's Evolution: User feedback has been instrumental in Cubiko's growth from a practice manager's tool to a platform used by over 2000 practices nationwide.CPD Measurement Modules: Learn about the new CPD features that help healthcare professionals use their practice data for continuous learning and improvement.Dental Analytics Expansion: Chris explains the move into dental analytics with Satora, leveraging insights from general practice to meet the needs of dental practices.Check out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with som

In this episode of Talking HealthTech, host Peter Birch speaks with Ravi Carothers, Head of Health Fund Relations and Revenue at Healthe Care Australia, Nicole Payne, Head of Transformation of Revenue Cycle Management at Healthscope, and Chris Mitchell, Chief Information and Digital Officer at Hunter New England Local Health District about clinical coding workforce shortages and the role of digitising medical records in addressing this issue.This episode was recorded live at the Talking HealthTech Winter Summit 2024. The session focuses on how digitising medical records can mitigate clinical coder shortages in Australian hospitals and explores various strategies and technological innovations that can bridge gaps in clinical coding workforce availability.Key Takeaways:Use of AI in Healthcare: AI is transitioning clinical coders to checkers rather than transcribers, aiming to increase workforce satisfaction and efficiency. AI will augment, not replace, human coders.Challenges and Solutions: Addressing the diffi

In this episode of Talking HealthTech, host Peter Birch speaks with Tara Mahoney, VP of Healthcare Practice, and Jenny Reichard, Senior Industry Executive - Healthcare, both at Genesys. They discuss the challenges and opportunities at the intersection of technology and healthcare. Key topics include enhancing patient engagement through AI and digital platforms, reducing administrative burdens, and integrating technology into fragmented healthcare systems, focusing on the Australian landscape. This episode was recorded at an event hosted by Genesys in Sydney called Xperience, which aims to help their customers and partners drive meaningful outcomes and build deeper relationships through experience orchestration.Key TakeawaysTechnology in Healthcare: Genesys is focused on leveraging technology to streamline healthcare workflows and improve patient and member experiences by enhancing communication and reducing inefficiencies.Global Perspective: Healthcare challenges such as administrative burdens and fragmented

In this episode of Talking HealthTech, host Peter Birch speaks with Leanne Anderson, Chief Clinical Information Officer at Data Capture Experts, Katrina Neave, Manager of Loddon Mallee Virtual Care Office at Bendigo Health, and Craig Simmonds, CEO and Founder of Propell. The discussion revolves around the implementation and benefits of a regional virtual care strategy, particularly focusing on the Loddon Mallee region’s collaborative approach to health services and technology integration.This episode was recorded during the Winter Summit held on the 29th of August 2024, capturing insights and conversations around the regional virtual care strategy.Key TakeawaysRegional Collaboration: The Loddon Mallee virtual care strategy involves the integration of 15 Health Services in the area, aiming to reduce preventable hospitalisations and improve chronic illness care.Platform and Equipment: Using a regional platform pre-equipped with clinical tools, available at no cost to health services, to streamline documentation

In this episode of Talking HealthTech, host Nathan Moore speaks with Peter Catt, Director of Quantum & AI at Virtual Blue Limited, about the role of AI and quantum technologies in transforming patient engagement and clinic operations. They discuss Virtual Blue's solutions like Smart Engage and Neural Insights for Clinic Operations (NICO) and dive deep into how these applications enhance healthcare efficiency and patient interaction.Key TakeawaysSmart Engage: A conversational AI solution primarily used for radiology bookings, utilising natural language processing to handle complex workflows and integration with radiology information systems (RIS).Intelligent Avatars: Personified AI avatars that significantly improve booking completion rates by engaging users and guiding them through processes.Neural Insights for Clinic Operations (NICO): This combines deep learning and quantum technologies to forecast patient demand, optimise workforce schedules, and balance clinician preferences.Operational Efficiency: AI

In this episode of Talking HealthTech, host Peter Birch speaks with leading voices from healthtech vendors during the Winter Summit held on the 29th of August 2024. Guests include Chris Smeed, CEO of Cubiko; Phillip Loya, Lead Business Developer and Business Strategist at Oracle Health; Danielle Bancroft, Chief Product Officer of Best Practice Software; and Kaye Hocking, Chief Product Officer at Alcidion. The discussion covers the importance of healthtech integration, consumer needs, standardisation efforts, and the challenges and opportunities within the industry. Key TakeawaysConsumer Needs in HealthTech: It’s important to keep consumer and community needs at the forefront of technology discussions, particularly in healthtech.E-prescribing and E-ordering: E-prescribing is a pivotal development during COVID-19, enabling patients to order prescriptions via SMS.Remote Patient Monitoring: Using Bluetooth-enabled devices for remote patient monitoring enhances virtual care. The momentum for such technologies post

In this episode of Talking HealthTech, host Regina Akacich speaks with Lynette Reeves, Behaviour Change Specialist at Miroma Project Factory, and Professor Kim Delbaere, Senior Principal Research Scientist at Neuroscience Research Australia. They explore the development of health technology for older adults, focusing on gamification, human-centred design, and balancing personalised care with standardised protocols.Key TakeawaysFlexibility in Product Development: There is a need to adapt health tech products continually, aligning the technology stack with long-term goals while ensuring regulatory compliance.Gamification and Behaviour Change: Gamification techniques can drive behaviour change, with different age groups responding to various rewards.Human-Centred Design: Lynette and Kim highlight the importance of involving older adults in the design process, using the StandingTall and LIV programs as examples.Technology for Older Adults: Older adults can effectively use technology, especially when it helps them

In this episode of Talking HealthTech, host Nathan Moore speaks with Elaria Paul, Product Portfolio Manager for Consumer Engagement at Global Health - MasterCare. They explore the concept of the digital front door, exploring its impact on patient engagement, healthcare accessibility, and the integration of modern technologies like telehealth and smart forms in the healthcare sector.Key TakeawaysDigital Front Door: An all-in-one patient engagement platform designed to streamline patient interactions and improve communication between clinicians and patients.Patient Empowerment: Enables patients to manage their healthcare needs through online appointment scheduling, video consultations, and access to personal health records.Clinician Benefits: Reduces hospital admissions by increasing access to community healthcare services, streamlining workflows, and potentially increasing profitability.Continuous Improvement: The role of regular user feedback and advanced testing in refining the platform and maintaining secur

This special episode of the Talking HealthTech podcast was recorded live at HIC 2024, hosted by the Australasian Institute of Digital Health (AIDH) in Brisbane. Talking HealthTech collaborated with AIDH to bring the Digital Health Studio to the expo floor, where Peter Birch from Talking HealthTech recorded discussions with key speakers and thought leaders who represented at the event. This episode features four of those conversations with leaders shaping the future of digital health in Australia, including:[00:55] John Nosta, Founder of NostaLab[11:47] Annette Schmiede, CEO of Digital Health CRC[21:52] Simon Cleverley, Assistant Secretary, Department of Health and Aged Care[31:49] Anja Nikolic, CEO of AIDHHead over to our YouTube Channel to access all of the interviews recorded at HIC 2024.Key Takeaways:National Governance and Interoperability: Simon Cleverley discusses the establishment of a new digital health oversight committee aimed at improving health information exchange and developing a unified health

This special bonus episode of Talking HealthTech is a recent episode from one of the shows in the THT Podcast Network - Medicubes. Subscribe to their show below:Apple Podcasts: https://podcasts.apple.com/au/podcast/medicubes/id1635000183 Spotify: https://open.spotify.com/show/6H6hJ1lMo8Wt5OK2rzLFkZ -----In this episode of Medicubes, join hosts Chris, Riwka, and Kim as they delve into the latest changes in chronic disease management and the GP aged care incentives.Focusing on how the new Medicare Benefits Schedule (MBS) updates will impact practice management, primary care, and specialists across Australia. Discussing the easing of the administrative burden associated with chronic disease management, the introduction of MyMedicare registration for chronic care patients, and the anticipated changes to aged care incentives. Giving insights into the upcoming MBS item numbers and how practices should prepare for these significant changes.Read the Medicare Benefits Schedule updates here: https://www.mbsonline.gov.