T2 Hubcast

Martin Johnson and Dave Pendleton talk about the human factors of behavioural safety and explore why safety means different things to different people. Only through self knowledge can we hope to identify both our blindspots and opportunities when it comes to being safe in the workplace.

Martin and Spencer return to the podcast room to talk about the ever changing situation organisations and individuals find themselves in through Covid-19. They talk about transitioning into 2021 and the need to continue embracing and responding to change in order to remain positive and productive.

Martin and Spencer discuss the learnings from the Covid-19 pandemic, in particularly the data around obesity being one of the most high risk factors in people becoming critically ill. They discuss the importance of simplifying health and wellbeing to the 5 basic functions of homosapiens!

In this episode, Martin Johnson and Spencer Locker discuss the ISO's 8 Quality Management Principles and propose the 4 ways in which we can ensure that we can achieve these principles in the workplace. 

Part 2 of the Microaggressions Hubcast with Spencer Locker and Martin Johnson.

In this hubcast, Martin and Spencer talk about microaggressions in the workplace and how they can come in both prejudicial and non-prejudicial forms!

Martin Johnson interviews Leanne Spencer on all things corporate wellbeing. Leanne is a wellbeing guru, author, speaker and the founder of Bodyshot Performance Ltd. Bodyshot Performance is an award-winning health and wellbeing company who work with businesses to create a culture of energy, vitality and performance and underpin wellbeing as a competitive advantage.

Spencer Locker and Martin Johnson talk about the Challenge & Threat State Mindset model and how the language and words we use can have a significant impact on the way we think and perform.

Dave and Martin  talk about the journey through 2020 so far and how events such as Brexit, Covid-19 and the death of George Floyd have caused division in society. They also discuss how this influences crowd contagion and why organisations must consider how they are going to reintegrate  their people and bring them together!

Martin Johnson interviews Founder of The PATT Foundation, Andy Steel. After spending 15 years working in Asia and planting over 3 million trees, the Hull born philanthropist and entrepreneur has returned to East Yorkshire to kick start the One 'Hull' of a Forest Project as he looks to partner local organisations in a bid to plant 200,000 tress across the region.  In this hubcast, Martin and Andy talk about the importance of green spaces and their impact on mental health and wellbeing and the opportunity for veterans to get involved as they transition into civilian life.

In this hubcast, Martin, Dave and Spencer debate the Covid-19 situation so far and discuss why the country is dividing in their views and opinions. The guys also talk about the future and why finding the balance between safeguarding the vulnerable and maintaining the economy is crucial. 

Dave Pendleton speaks to Martin Johnson about the ever changing customer service landscape and the growing need for organisations to provide  the ability for customers to self serve through the use of technology and tools. 

Martin Johnson and Spencer Locker talk through the importance of having a return to work strategy as we look to slowly reintroduce our employees back into the workplace as the Covid-19 pandemic continues!

Spencer and Martin talk about the 6 principles of resilience and adaptability and explain why we must develop them in the coming weeks and months.

Martin Johnson talks to Dave Pendleton about the importance of service throughout Covid-19. They also discuss the difference between Customer Service and Customer Experience.

Continuing the series of the 6 key elements of customer service culture, in this hubcast, Dave explores the analysing element and how uncovering the gaps in an organisations service can transform the quality of service that they offer. 

Martin Johnson and Spencer Locker talk about the self isolation measures imposed by the coronavirus outbreak and why it's important to maintain our mental and physical wellbeing throughout.

Dave Pendleton & Martin Johnson discuss the most common negotiable issues when it comes to effective negotiation. They share best practices and tips for negotiating on price, deliverables, terms and exchange of services.

Martin and Dave present a case for why hierarchies are still more desirable than flat organisational structures. They also explain hierarchical structures drive more productivity and organisational performance.

Following on from his video on the 6 key elements of customer service culture, Dave delves deeper into the listening element. He highlights how important it is to really listen to the customer on the other end of the phone, and provides some great tips on how to deal with those customers that are emotionally elevated.