Asoa Eyetalks Radio

Host Myra Cherchio talks with Jane Shuman about the importance of patient flow, and discusses topics such as looking at office space, identifying “hot spots” like redundancies in forms and systems, setting up office teams, and scheduling.

A customized profit and loss statement generates valuable, specific information that helps business owners and administrators make better management decisions.  These tips will help turn your P&L into one of the most powerful management tools in running a successful practice.  ASOAnalytics is an online benchmarking tool available to ASOA members. Visit asoanalytics.com for more information.

Here are five techniques to allow technicians to train themselves, from Brittany Royster, COT, of Carolina Ophthalmology Associates in Chapel Hill, NC.

Sondra Hoffman, Executive Director of Florida Eye Clinic, Business and Life Coach, Hoffman Consulting Group, talks with Karen Bachman, ASOA’s Immediate Past President, about avoiding burnout and creating personal and professional satisfaction.

The goal of the informed consent process is to enable the patient or patient representative to make an informed and educated decision to undergo the proposed procedure. This episode of EyeTalks Radio is sponsored by ASOA Platinum Strategic Business Partner:  

Randy Baldwin, Vice President of Specialty Client Marketing at CareCredit, explains how CareCredit’s business tools go beyond patient financing. Business reports, point-of-purchase materials, industry insights, and more are available through CareCredit. For over 30 years, CareCredit, a part of Synchrony, has been a valuable financing option for treatments and procedures that typically are not covered by insurance, or for times when insurance doesn't cover the full amount. The CareCredit credit card offers everyday promotional financing options to help patients move forward with the vision services and products they need while fitting cost into their monthly budget. CareCredit is an ASOA Platinum Strategic Business Partner. This is a sponsored event and should not be seen as an explicit endorsement or product recommendation from ASOA or ASCRS.

What if you could increase surgical volumes with patients who were already diagnosed by another doctor, ready for surgery, and who came into your doors already excited about your practice and the great care they would receive—before you even met them? This episode of EyeTalks Radio is sponsored by ASOA Platinum Strategic Business Partner:

Exploring ideas to enhance optical operations in an ophthalmology practice, such as discussing the different characteristics of opticals vs. medical practices, suggestions for key performance indicators and how to set sales prices, glasses capture rate, and more.

The “Feedback Is a Gift” mantra’s fresh perspective can take time and effort to develop, particularly for those who have historically avoided potential conflict. Not only did feedback need to be rebranded as a word; we also needed to rebuild trust, understanding, and credibility. This episode of EyeTalks Radio is being sponsored by Care Credit.

We all want to provide our patients with the best possible outcomes. While this starts in assume a more active role, which translates to an increased sense of power. When you give the power back to the patient, it helps us all achieve the goal of 20/happy.

Members of the National Board for the Certification of Ophthalmic Executives (NBCOE), Carole Dumas and Ashlie Barefoot Malone, provide tips on how to become a Certified Ophthalmic Executive. This elite certification promotes excellence and professionalism in ophthalmic practice management.

The next breakthrough solution will not come from doing “business as usual.” Imagine the impact you can make from injecting fresh thinking that energizes your patients, colleagues, and your overall organization. Take this opportunity to follow these steps to intrapreneurship and you can dramatically improve your organization—and your future.

A patient is the most important visitor on the business premises. Patients are doing us a favor by giving us the opportunity to serve them.  If staff are trained in these areas, the overall patient experience will start to get a huge upswing in positivity. 

Choosing the right mix of lenses to feature in your dispensary—and the best way to market them—presents an interesting challenge. Offering too many options to your patients will not benefit them or you.

We all have the ability to make a difficult journey just a little easier. After all, isn’t that why we are in this business? Take a listen to Ellen Adams' 2019 APEX Award-winning Administrative Eyecare magazine article.

Despite varying opinions regarding personal technology in the workplace, one thing remains true: It is a force to be reckoned with and is here to stay.

Tips and strategies for coming to consensus and getting things done when differences of opinion arise.

Take a listen to the latest episode of ASOA EyeTalks Radio -- Q&A Interview: Operation Sight -- as we talk with ASOA Board members Hayley Boling, Debbie Davis, and Carrie Jacobs about their participation and experiences with the Operation Sight program.  

Creating a harmonious working environment at your ophthalmic practice is certainly achievable, but what happens when you encounter a member of staff or a physician with whom you clash, or with whom everyone clashes?  In this episode, Hayley Boling of Boling Vision & INSIGHT Surgery Center interviews Craig Piso of Piso & Associates to discuss strategies that will help when issues with staff arise.

Having a formal recruitment strategy in place will give you a better chance of finding a suitable candidate who meets your needs.