Money Box

Fake emails, bogus calls, spoof texts: Fraudsters are exploiting the pandemic to fleece as many unwitting victims as they can. So how to spot a scam and keep your money safe? Join Felicity Hannah and a panel of experts offering top tips to avoid being scammed. Share your experiences by emailing moneybox@bbc.co.uk or tweet @moneybox Guests: Katy Worobec, Managing Director, Economic Crime, UK Finance Detective Sergeant Marc Cananur, Kent Police Richard Emery, bank fraud consultant, 4Keys InternationalProducer: Sally Abrahams Editor: Emma Rippon

During the health pandemic a fraud epidemic has been growing. The latest official crime survey found fraud accounts for a third of all crime in England and Wales. It costs the UK economy tens of billions of pounds and very often individuals many thousands of pounds. But the cost is much more than just financial. It can be emotionally and mentally devastating. Money Box has been given access to a rare recording of fraud in progress. An expert assesses what made it so believable and one of the most senior fraud investigators in the UK tells us what he's doing about this kind of financial crime.Also on the programme, the car finance customers stuck with a vehicle they cannot use and no longer own but they still have to tax and insure it. As government advice changes and people are asked to go back to work, many childcare providers remain closed. So do employers need to make any allowances?And in the podcast, will house prices go up or fall - a listener asks should he buy now or wait? Presenter: Paul Lewis Repo

If you're claiming benefits for the first time because of coronavirus, what’s your experience? Millions of people who have lost their jobs or their income since lockdown, are having to apply for Universal Credit for the first time to help meet basic living costs. But how much do you get and how long before the money comes through? Join Paul Lewis and a panel of benefits experts offering advice on how to claim, what you might get and how to avoid pitfalls. Email your questions and stories to moneybox@bbc.co.uk or tweet @moneyboxGuests: Anna Stevenson, Welfare benefits expert, Turn2Us Will Hadwen, Working Families Gary Martin, Welfare benefits specialist at Brixton Advice Centre Producer: Sally Abrahams Editor: Emma Rippon

The organisation charged by the government to provide debt advice says it expects the number of people in financial difficulties to soar by 60% as the economic crisis begins to hit home. By late 2021 it expects that eight million people will have not been able to pay at least three bills in a six month period. And there are growing concerns that people with severe debt are being exploited by firms selling Individual Voluntary Agreements - a formal debt solution to pay back debts - which the firms make money from.Saving, if you can afford it. With interest rates at record lows, what is the motivation to save? Some community schemes think they have the answer.And Ofcom say it's concerned 'some customers are not being treated fairly' when it comes to being charged for keeping email addresses after switching provider - available to listen to in our podcast edition.Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Lizzy McNeil Producer: Alex Lewis Editor: Emma Rippon

Schools partially closed, nurseries struggling to reopen, grandparents shielding, childminders grappling with social distancing and a lack of au pairs because of travel restrictions. Arguably the UK faces a childcare crisis. At the same time, lockdown is being lifted, the Job Retention Scheme is being wound down, and the government is urging us all back to work to rebuild our shattered economy. But how can parents work without affordable, quality childcare? And how can childcare providers deliver if they don't have the cash coming in? What help is available if you’re income’s dried up, but you still have fees to pay or overheads to settle? Louise Cooper and a panel of experts are here to answer your childcare questions. Email moneybox@bbc.co.uk or tweet @moneyboxGuests: Purnima Tanuku, CEO, National Day Nurseries Association Will Hadwen, Benefits adviser from Working Families Megan Jarvie, Head of Family and Childcare at CoramProducer: Sally Abrahams Editor: Emma Rippon

As quarantine is lifted and airports get ready for summer flights, are some airlines taking advantage of people who are being offered the opportunity to rebook their flights?Earlier this week Chancellor Rishi Sunak outlined how he planned to get the economy up and running again following the harm done by coronavirus. Front and centre was a £2bn "kick-start' scheme to create more jobs for young people. But does it go far enough? Poppy and Ataysha - two young people who could be helped - tell us what they think. With Sam Windett, Chair of the Youth Employment Group. There were also big announcements on the coronavirus job retention scheme with £1000 promised for every person firms bring back to work after being put on furlough. But we hear about the furlough scheme sums that were just too tricky for one employment agency. With Lucy McLynn, Partner and Head of Employment at BatesWells. Plus stampduty, VAT and eating out.Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Lizzy McNeill Producer: Alex Lewi

Online lectures yet full tuition fees; socialising at a distance and virtual fresher's events - all because of the pandemic. So is it financially worthwhile going to uni this year, if you won't be getting the university experience you’d hoped for or dreamed of? How valuable is a degree for your future earnings? Is it better to do an apprenticeship, to earn as you learn? Or ditch higher education altogether and dive into the uncertain jobs market? We'll be taking questions and hearing the dilemmas of school leavers across the across the UK as they decide what to do next.Join Adam Shaw and a panel of guests - and share your views and experiences. Email moneybox@bbc.co.uk or tweet @moneyboxGuests: Dr Maria Neophytou, acting CEO of Impetus Paul Johnson, Director, Institute for Fiscal Studies Sophie Graham, a National Careers adviserProducer: Sally Abrahams Editor: Emma Rippon

Just days after a damning House of Lords report, Money Box can reveal that loot boxes in some games aimed at children have win rates of as little as 0.01%. Experts are worried this could get children hooked on gambling.The courts have ordered changes in the way income is calculated which will mean more money for thousands of people on Universal Credit. And we hear from one listener who got his money back for a cancelled holiday through his debit card but now the company is trying to take it back. Presenter: Paul Lewis Reporter: Daniel Whitworth Researcher: Lizzy McNeill Producer: Alex Lewis Editor: Emma Rippon

The government-backed loans designed to give small firms quick and easy access to cash during the coronavirus crisis. If you've applied for one, what's your experience? Has it saved your business from collapse? Many listeners have contacted us, angry and frustrated at the time it's taking to get the loans approved. For some, time is running out. Without income, how can they pay the bills, never mind adapt to the new phase of lockdown? Unless they get this emergency cash, they're worried they won't survive. Money Box Live wants to hear your questions, stories and successes. Email moneybox@bbc.co.uk or tweet @moneybox Guests: Stephen Pegge, Managing Director of Commercial Finance, UK Finance Craig Beaumont, Chief of External Affairs, Federation of Small Businesses Presenter: Louise Cooper Producer: Sally Abrahams Editor: Emma Rippon

Listeners whose holidays have been cancelled are telling us that they are having to pay to get their money back off their credit card. With Helen Saxon, Banking Editor at MoneySavingExpert.Thousands of parents are using lockdown as an excuse not to pay maintenance for their children. Single parent charity Gingerbread say that Covid-19 is making things worse and that the official service that should make them pay is not checking what they say. The face masks that cost $10 to buy but $109 to deliver - and still don’t arrive. The dangers of believing ads on Instagram and social media.Presenter: Paul Lewis Researcher: Lizzy McNeil Producer: Alex Lewis Editor: Emma Rippon

Are you worried you’re about to lose your job because of the coronavirus crisis? Has the job retention scheme kept you afloat since lockdown – but now your boss wants to let you go? If you’re facing redundancy, it's important to know your rights. How many days’ notice should you get and how much pay? If you're an employer, do you understand your obligations if you have to reduce your workforce? Millions of workers are at risk of redundancy in the coming months as the government furlough scheme starts to be phased out from August. So now is the time to get your redundancy queries answered. Paul Lewis and a panel of experts are here with knowledge and advice. Email your questions to moneybox@bbc.co.uk Guests: Merrill April, Partner at CM Murray, specialist employment lawyers Susan Raftery, Senior adviser at Acas, the conciliation and advice service for employees and employers Minesh Patel, Welfare policy manager, Citizens AdviceProducer: Sally Abrahams Editor: Emma Rippon

There's been a sharp rise in the number of people whose identity was stolen last year - up by almost 20% on the year before. It can have a devastating effect on your financial life. One listener tells us how it took months to restore her good name and cost her £10,000. Young people are inevitably hit badly by a major financial crisis like the one we are living through. Figures out this week show that the number of young unemployed people is growing by more than 4000 every single day. One charity has told the BBC Three reporter Harvey Day that the number of people in their twenties applying for emergency help has soared.And can National Savings and Investments keep up with the demands of being at the top of the best buy tables?Email moneybox@bbc.co.ukPresenter Paul Lewis Researcher: Lizzy McNeil Producers: Alex Lewis and Paul Waters Editor: Emma Rippon

What’s the best way to get fast, reliable and affordable broadband during lockdown? With millions of us now working from home due to Covid-19, and children relying on the internet for online schooling, decent broadband is more important than ever. So how to be sure you're getting the right deal? What offers are available? How easy is it to move to a new provider - and what can you do if your current deal is about to end and you can't get through to your provider? We'll also have top tips on how to make the most of your existing broadband. Our panel of experts is ready to answer your questions and offer their advice.Email us with your broadband woes and wins: moneybox@bbc.co.uk Guests: Adam French, Senior Consumer Rights Editor at Which? Selina Chadha, Director of Consumer Policy at OfcomProducer: Sally AbrahamsEditor: Emma Rippon

Money Box listeners tell us that their requests for refunds on their motor insurance are being refused despite using their cars less during lockdown. The regulator has recently called on firms to review the value of their policies in light of the lockdown but critics say they let car insurers 'off the hook'.Google is still allowing crooks to advertise dodgy investments and websites, despite telling this programme earlier in the year it was working with the Financial Conduct Authority to offer consumers better protection. We hear from one woman who had almost £30,000 stolen after clicking on a paid for advert that fraudsters had placed.And this week we learnt that the UK economy had shrunk by a fifth in a month - an unheard of decline - showing the difficulties that many firms are experiencing. More than a million have been kept afloat by the Coronavirus job retention scheme. From August all firms will have to start paying towards the costs of furloughing staff. How will they cope and what rights do furloughed

Adam Shaw and guests discuss how you can make a return on your money in turbulent economic times. With saving rates low and stock markets volatile what should your strategy be, even if you only have a small amount to invest?Panel: Anna Bowes, co-founder of Savings Champion Felix Milton, financial planner at Philip J MiltonEmail your questions to moneybox@bbc.co.ukProducer: Ben Carter Editor: Emma Rippon

Key workers who are returning to the NHS to help it cope during the coronavirus pandemic are being targeted by promoters of tax avoidance schemes, a Money Box investigation has found.Adverts posted on social media are designed to push key workers towards umbrella companies operating on the fringes of the law which, alongside standard ones, act as employers for freelance contractors.Posing as a health care worker, our reporter was told how she could legally hide a large chunk of salary from the taxman saving thousands of pounds. Her Majesty's Revenue and Customs (HMRC) is warning people not to sign up to what it describes as these "unscrupulous companies", saying some people could end up with large, unexpected tax bills.Presenter: Paul Lewis Reporter: Anna Meisel Editor: Emma Rippon

There are nearly three million single parent families in the UK, which is 15% of all families. Their finances are often tight and they face a particularly high risk of poverty compared with other households.Louise Cooper and guests talk to single parents about the financial challenges brought about by coronavirus and we have experts on hand to offer advice and answer questions.Panel:Victoria Benson, CEO of Gingerbread, the charity for single parent families. Lee Healey, founder of Income Max, an organisation that helps maximise family incomes through a service that guides access to unclaimed benefitsEmail your experiences and questions to moneybox@bbc.co.ukPresenter: Louise Cooper Producers: Ben Carter and Eleanor Layhe Editor: Emma Rippon

Over 2 million people have received a grant from the government’s self-employment income support scheme. This week Chancellor Rishi Sunak announced that it will be extended to pay out another lump sum worth 70% of average monthly trading profits, capped at £6,570. Guest: Andy Chamberlain, Director of Policy for the Association of Independent Professionals and the Self-Employed.It's been more than a month since a ban on using credit cards as a source of funds for gambling came into force. Reporter Dan Whitworth unearths a major loophole in those rules. Guest: Carolyn Harris MP and Chair of the all-party parliamentary group on gambling related harm.University students applying for maintenance loans who have experienced household loss of income of 15 percent or more, due to coronavirus, could be eligible for a higher amount. Guest: Tom Allingham from Save the StudentPresenter Paul Lewis Reporter Dan Whitworth Producer Charmaine Cozier Editor Richard Vadon

A quarter of British employees have been furloughed since the Chancellor Rishi Sunak’s announcement in March. Under the Coronavirus Job Retention Scheme workers are entitled to receive 80% of their pay up to a maximum of £2500 a month but they’re not allowed to do any work for their employer while on furlough. Earlier this month the scheme was extended until October - but from August the government will expect employers to contribute to the huge ongoing costs - estimated at between £10-£15 billion a month.Furloughing is working well for the majority of people but it is causing a number of different problems for some - both employees and employers. Paul and guests talk to some of them.Panel: Susie Al-Qassab, employment partner at Hodge, Jones and Allen Sarah Chilton, employment partner at CM Murray Presenter: Paul Lewis Producer: Ben Carter Editor: Ravin Sampat

Festival goers are trying to get their money back from the organisers of Afro Nation but are being told that Portuguese law means they’re not entitled to a refund – what can they do? Lenders are cutting credit card limits and that could affect your credit rating... but not in the way you might think. Former pensions minister Steve Webb tells us that tens of thousands of older married women pensioners are being paid up to £80 a week too little - how do you go about seeing if you're missing out and how can you claim if you are? Mortgage repayment holidays have helped ease the finances of millions of struggling home owners during coronavirus but how much will the delay in paying cost in the long run?Check out if you are owed pension money here https://www.lcp.uk.com/is-your-state-pension-being-underpaid/Presenter: Paul Lewis Producer: Ben Carter Reporters: Felicity Hannah and Kafui Okpattah Editor: Emma Rippon