Money Box

When it comes to keeping our homes warm nearly all of us rely on just a handful of big energy suppliers. And during the winter, especially with the cold temperatures, we rely on those suppliers to do their job. When they don't customers can firstly complain to their supplier but, if they're still not happy, they can take their complaint to something called the Energy Ombudsman. It's a free, impartial service and gets thousands of complaints every year. In most cases, when the ombudsman makes a decision, that decision is followed to the letter, quickly, by suppliers. But in some cases that doesn't happen - we investigate one listener's battle over a £1,700 bill.HMRC has told MPs it's going to take more care in how it handles its effort to crack down on fraud and error, after a mistake which led to thousands of families wrongly losing their Child Benefit.It was the Scottish government's Budget this week and there were quite a few changes promised for people's pockets, we'll round up the details.And, there's a h

There's a topic that often appears in the Money Box inbox, inheritance tax.It's money paid by the estate of someone once they die, as long as the total value of all their property, possessions, cash and soon pensions are worth more than a fixed threshold set by the government.At the moment Government figures say just 5% of estates actually pay the tax, so relatively low, but there are changes coming in this year and next which could increase that number.Questions around who pays it and how much it is as well as the rules around passing on wealth to loved ones are never far away from the top of our in tray. So, today we'll answer as many as we can.Joining presenter Felicity Hannah this week is Clare Moffat, pension and tax specialist at the mutual life, pensions and investment company Royal London and Nina Sperring, wealth protection solicitor and partner at the law firm Price, Slater, Gawne.Presenter: Felicity Hannah Producer: Sarah Rogers Editor: Jess Quayle Senior News Editor: Sara Wadeson(This episode was

More than 60% of parents who lost their child benefit because the tax office believed incorrectly they'd moved abroad, were in fact eligible for the benefit, which is worth at least a hundred pounds a month. As we've reported on this programme before, the mistakes were made after travel data was used to conclude parents had permanently left the UK, but actually many of them had simply been on holiday. The scale of the mistake has been shown in a written question raised in parliament, where the government revealed that 63% of payments were wrongly suspended. HMRC has apologised to customers who had their Child Benefit suspended incorrectly. It also told us that it estimates that £270 million of Child Benefit payments were incorrectly claimed in 2024-25 – with unreported residency changes a leading cause. Credit card borrowing rose at the fastest annual rate for almost two years in November. The new data from the Bank of England shows that outstanding credit card balances rose to nearly 78 billion pounds, w

It's 50 years since the Sex Discrimination Act meant all women could take out mortgages and loans without needing a man to approve it.In this programme we'll take a look at how things have changed for women's finances since then and what challenges they still face. From the cost of childcare to lower wages and pension pots. Felicity Hannah is joined by Penny East, Chief Executive of the Fawcett Society, which is a gender equality and women's rights charity, and Louise Claro, Managing Director of Circle Financial Services and an independent financial adviser.Presenter: Felicity Hannah Producers: Sarah Rogers and Catherine Lund Editor: Jess Quayle Senior News Editor: Sara Wadeson(First broadcast at 3pm Wednesday 7th January 2026)

"A big change" - that's how HMRC has described a major transformation starting in April, which affects the way sole traders and landlords report their income and expenses. The tax office has told Money Box that self assessment has to be modernised to reduce errors and allow them to collect more of what's owed to the Treasury. It's called Making Tax Digital and this first wave is going to affect about a million people who have a turnover above £50,000 a year. At the moment, self-employed people put the details of their business accounts into their tax return once a year on the Government's own website or on paper. But from April the new system will force them to use commercial software which sends quarterly summaries to HMRC and then repeats all that information in their end of year tax return to which they must add any other taxable income details. We'll speak to HMRC about that.According to the financial data firm Moneyfacts, since the Bank of England cut the interest rate to 3.75% in December around a thir

The creative industries add around £124 billion to the UK economy according to government figures, but for actors, painters, or even influencers, making it pay can seem impossible.The actor Christopher Biggins joins the programme to share how he's managed to work in the arts for more than 50 years as well as exactly what you can earn from Christmas Panto. We'll also discuss how there's more than just booking the gig, people should also consider setting money aside to pay taxes and think about paying into a pension.Plus we'll hear from an illustrator, content creator and a theatre group working to improve access to the arts through 'pay what you can' classes.Felicity Hannah is joined by Jack Gamble, Director at Campaign for the Arts and Vicks Rodwell, Managing Director at The Self-Employment Association, IPSE.Presenter: Felicity Hannah Producer: Sarah Rogers Editor: Jess Quayle Senior News Editor: Sara Wadeson(This episode was first broadcast on Saturday the 27th of December 2025)Photo Credit: Simon Hadley

This week the Bank of England cut interest rates to the lowest level for more than two years. The decision to cut Bank Rate to 3.75% came after new figures also showed inflation had slowed, falling to 3.2% in the year to November. What will that mean for mortgages in 2026?Financial advisors say there's been a rise in older couples getting married because of changes to the rules around inheritance tax and pensions. We'll speak to a couple about their recent decision to tie the knot.Arguably the most successful investor of all time, Warren Buffett, will retire at the end of this month after sixty years as the CEO of the American company Berkshire Hathaway. What will his legacy be?And festive messages from just a handful of the listeners we’ve helped over the past 12 months.Presenter: Felicity Hannah Reporter: Dan Whitworth Researcher: Eimear Devlin and Jo Krasner Editor: Jess Quayle(First broadcast 12pm Saturday 20th December 2025)

Life can sometimes get very complicated and messy so can our finances, so we're doing something a bit different to our usual Money Box Live. Introducing Money Box Life where we're looking at the finances of blended families. What we mean is family groups with some children from one parent, some from another and maybe a child or children together thrown into the mix as well.The number of families living this way is on the increase with some reports suggesting as many as 1 in 3 are blended. So how do people manage it? From birthday presents to who goes on holidays with whom to making a will. And how do the children feel about it all?Joining Felicity Hannha is Jo Thurston, a parenting coach and advisor for Parent Talk, which is the free online support service from the charity Action for Children and Liz Wyatt, Family Lawyer and Partner at Anthony Collins Solicitors. Presenter: Felicity Hannah Producers: Sarah Rogers and Helen Ledwick Editor: Jess Quayle Senior Editor: Sara WadesonThis episode was first broad

Sweeping changes to the way investments are recommended across the UK will start in April. This week the Financial Conduct Authority set out its plans. The regulator hopes they will encourage more people to invest their savings rather than keep them in cash. From April it will bring in what it calls 'targeted support'. That would allow firms to suggest how customers in different groups should manage their money. The FCA has also issued new guidance on how investments can be marketed and what warnings customers are given. Paul Lewis speaks to its Deputy Chief Executive Sarah Pritchard.Just 50 years ago, women couldn’t apply for loan or get a mortgage without a man. That came to an end thanks to the Sex Discrimination Act which came into force in December 1975. We'll hear from Kath and Sue who remember what it was like at that time.And a new scheme aimed at bringing down energy debt targets people who are moving home. We'll speak to Ofgem, the energy regulator, about that.Presenter: Paul Lewis Reporters: Dan

It’s December, a time of year when there’s pressure to say yes to every night out, buy the perfect presents and spend without really thinking. All that can lead to snap decisions we later regret, whilst for others, impulse spending can be a real issue all year round.In this programme, Felicity Hannah discusses the psychology behind impulse buying, why do we do it, what are the triggers, and who is impacted most?We hear from one mum whose impulse spending led to her falling deep in debt and turning to Buy Now Pay Later to pay for the basics, and give advice on where you can get help.Joining Felicity is Dr Pragya Agarwal, who is a behaviour and data scientist and author, and Vikki Brownridge, chief executive of the debt support charity StepChange.If you've been affected by the topics raised in this programme, details of organisations offering help and support with debt, hardship or homelessness are available at bbc.co.uk/actionline, or you can call for free at any time to hear recorded information on 08000 159

New research suggests there are 6 million children across the UK living in fuel poverty, according to the charity National Energy Action. It defines fuel poverty as when a household has to spend at least 10% of its income to keep their home warm. It says the impact on children of living in a home which parents and carers struggle to keep warm can be significant. We'll hear more about what it would like to see change and discuss how the government and suppliers already help those struggling with bills.Of all the Budget measures perhaps the most misunderstood is the plan to restrict what is called salary sacrifice - giving up some of your pay so your employer can use that money to boost your pension. It won't actually happen until April 2029 but many Money Box listeners have been getting touch with questions. We'll take a look at those.How to keep Christmas costs low, as a debt charity finds thousands of people used its website for help on Christmas Day.And how tax relief for people who are asked to work from

How much do we really understand about our pay?From frozen tax thresholds to salary sacrifice and minimum wage increases, a number of changes made in the Chancellor's budget might have left you looking a bit more closely at your payslip.So, what do all those figures mean, what is your employer legally obliged to provide and what can you do if you think your pay is wrong?Joining Felicity Hannah to answer your questions and comments this week is Dr Hilary Ingham, Professor of Economics at Lancaster University, Funmi Olufunwa, a Personal Finance Expert and financial educator and Kevin Rowan, Director of Dispute Resolution from ACAS the Advisory, Conciliation and Arbitration Service.Presenter: Felicity Hannah Producers: Helen Ledwick and Sarah Rogers Editor: Jess Quayle Senior News Editor: Sara Wadeson(This episode was first broadcast at 3pm on Wednesday 3rd December 2025).

The Chancellor announced dozens of changes in the Budget that will affect the money in your pocket from wages and energy bills to savings. Many of them won't happen for some time - years in some cases - so we look at the more imminent tax changes. That will include the freezing of tax thresholds that will see higher taxes for many and changes to the Cash ISA limits.A "bewildering system" of benefits - that's how the author of a new report has described the plight of tens of thousands of unpaid carers who were thrown into debt because of the overpayment of Carer's Allowance. This week an independent review was published that's been a year in the making. It started because carers had been working but had unwittingly slipped over the amount they're able to earn before losing their Carer's Allowance - a payment they're entitled to if they care for someone for over 35 hours a week, leaving them in debt to the government. Paul Lewis interviews the author of the report Liz Sayce, who has told Money Box the governmen

For months we’ve heard speculation about what the Autumn Budget might bring - now we know. The Chancellor has delivered her statement, setting out plans for taxes, benefits, and spending. But what does it mean for your money? Our panel of experts break down the key announcements and explain how they could affect you. Felicity Hannah is joined by David Dodgson, a partner at the independent financial advisors, The Private Office; Helen Thornley, a tax expert from the Association of Taxation Technicians; and Sarah Pennells, a consumer finance specialist for the mutual life and pensions company, Royal London. Presenter: Felicity Hannah Producer: Helen Ledwick Researcher: Eimear Devlin Editor: Jess Quayle Senior News Editor: Sara Wadeson(This episode was first broadcast at 3pm on Radio 4 on the 26th of November 2025).

Money Box takes a special look at how victims of fraud are treated by those supposed to help them in the weeks and months afterwards. How are they helped in their fight for justice by the police, their banks and the courts? Or are they all too often left struggling to deal with both the financial and mental impact on their own? We also hear how a small regional charity in the UK has partnered with police to be there for victims when the spotlight of the original crime has faded.Parents who lost their child benefit because HMRC wrongly believed they had left the country deserved better treatment according to a senior MP. Dame Meg Hillier, the chair of the Treasury Select Committee, made the comments after the tax office stripped payments from almost 24,000 families after it used travel data to conclude they had left the UK permanently. As we previously reported, some of those people had simply been on holiday. HMRC says it took swift action and that, where there was evidence that customers had continued UK emp

A record number of households across England and Wales are now getting social tariffs from water suppliers to help cut their bills. Two million households now get support according to a new report from the Consumer Council for Water, which is up by 22% on last year. It comes as nearly 3 million are now in debt to water companies, owing an average of £744. What's behind that rise?If you're a recent graduate - or you know one - then you're probably already aware of how tough the jobs market can be right now. Several recent reports show finding work with a new degree has got harder in recent years. We'll look at what help there is for graduates.New data shows that hundreds of thousands of former students are eligible for nearly £100 million pounds worth of refunds on their loans. How can you apply?And how can banks do more to support people with learning disabilities?Presenter: Felicity Hannah Reporters: Dan Whitworth and Eimear Devlin Editor: Jess Quayle Senior News Editor: Sara Wadeson(First broadcast on

MPs on the Treasury Select Committee are seeking answers from HMRC after thousands of parents have had their child benefit stopped because they took a holiday abroad. The mistakes happened during a fraud crackdown on people emigrating from the UK but still claiming the benefit for their children. Now, among all the financial pressures of recent years the costs faced by parents for school trips has continued to go up. And it's not just a cause for concern for parents, but also for school governors. The body which represents them in England, the National Governance Association, has told Money Box that schools should try to help parents with these costs to ease the growing financial pressures many feel. Plus, a big change is underway aimed at helping victims of domestic violence in financial trouble. And we continue to look at Budget issues raised by listeners. This week it’s potential changes to council tax. Speculation suggests that the two highest bands, and the way bands are decided, could be subject to cha

Thousands of people who've paid millions of pounds into an insurance plan they thought would cover their funeral costs face getting nothing in return. The insurer has told them their policies are being cancelled. Some had paid into the plan through their credit union for decades expecting a cash payment to go to their families when they died. But the cover will now come to an end as the insurer says a clause in the contract allows it to pull the plug with 30 days’ notice and give its customers - a number of whom are in their 80s - nothing.Now you might think receiving one tax demand a year is more than enough, but if you happen to be subjected to a so-called 'Simple Assessment' by HMRC you may well just have received a second one. HMRC have confirmed that they have started either issuing – or updating previously issued – Simple Assessments to include savings interest from 2024-25. But some tax advisors are concerned that people who paid their first bill covering earnings - back in the summer - could easil

Inflation may not be in double digits anymore, but it is still almost double the Bank of England's target. That means prices are rising twice as fast as they should be. So we might have come through the cost of living crisis - but many people are still feeling its impact.Today we're asking: how are you beating the squeeze? And, in this week of trick or treating, how are you making sure you can still afford the treats? Presenter FELICITY HANNAH is joined by expert guests NEIL BELLAMY, consumer insights director at the market research firm NIQ, LISA WEBB, senior lawyer at the consumer champion Which? and the consumer journalist, HARRY WALLOP. Presenter: Felicity Hannah Producer: Catherine Lund, James Graham Editors: Jess Quayle, Craig Henderson Senior News Editor; Sara Wadeson (This episode was first broadcast at 3pm on Radio 4 on Wednesday 29th October).

Lawyers acting for victims of the infected blood scandal have written to the Chancellor demanding urgent action to avoid families and loved ones having to pay £100,000s in tax. The government has previously said compensation payments would not be subject to Inheritance Tax. But with around 3,000 victims having already died they say a change in the rules is needed to avoid their loved ones facing huge tax bills. The Treasury says it's "considering" the issue and a decision will be made at the Budget.Plans to reform standing charges for gas and electricity "will not work" and should be scrapped, the trade body for the energy industry Energy UK has told Money Box. Standing charges are the fixed daily cost that households pay just to be connect to electricity or gas supply. They rose sharply this month to an average £320 a year - more than £6 a week - a cost you must pay before you turn on a light or cook your dinner. Suppliers say they cover the cost of providing and maintaining the supply. However, the energy