Money Box

The Office of the Public Guardian has told Money Box it apologises to its customers for the distress caused by delays in dealing with applications for Lasting Powers of Attorney. Its target is turning them round in eight weeks. But its own website says people should expect to wait twenty. It also says it has recruited more staff to process applications and teams have been working around the clock to reduce wait times and are now registering around 18,000 more LPAs a month than before the pandemic. We'll hear from listeners and speak to a legal expert. If you're one of the millions of people who have a mortgage, or indeed would like to get one, you might have struggled to keep up with ongoing changes to the market in the last few months. In the past two weeks nine lenders have started offering fixed term deals at less than 4% while another has doubled the amount borrowers can overpay. We'll look at how they’re affecting new and existing customers.How should I invest? New research looks at active and passive

The problem of debt is never too far from the headlines at the moment. This week a group of charities - Citizens Advice, Step Change and Christians Against Poverty - told the BBC they're seeing record numbers of people coming to them for help with problem debt. Why is that and what can people who're worried about debt do? We'll also look at the "Buy Now Pay Later" industry as the government looks impose regulation on the sector for the first time. And we'll talk about when credit can be used in the right way. All that and more with our panel of experts, Sarah Pennells, a consumer Finance Specialist at Royal London and Richard Lane, policy Director at debt charity Stepchange.Presenter: Dan Whitworth Producer: Sarah Rogers Researchers: Jo Krasner and Star McFarlane Editor: Jess Quayle(First broadcast 3pm Wednesday 15th January, 2023)

The charity Citizens Advice says it's seen a sharp rise in the number of working people accessing crisis support in the past few years. In 2022, of the 200,000 people helped with a food bank voucher or an emergency grant, almost 24,000 - about 1 in 8 of them - worked. That figure was up more than double the number in 2020. We'll speak to Citizens Advice and get a response from the government.We'll hear from Harriett Baldwin, the Chair of the Treasury Select Committee, on how she wants banks to stop dragging their feet when it comes to implementing changes designed to stop people from becoming victims of push payment fraud. UK Finance, which speaks for banks, says the industry is investing billions to try to keep customers' money safe and is working on plans to slow down certain high-risk payments to prevent fraud. From this week unmarried parents whose partner dies can claim bereavement support payment worth up to £9800. We reported a few weeks ago that the change was coming and this week the application proc

In the UK, millions of people go without the refunds, the replacements and resolutions they're entitled to - because they don’t know how to complain. In this podcast, we talk about the art of the complaint. What are your rights and how can you enforce them?The experts on the panel are Lisa Webb, senior lawyer at the consumer rights company Which?, and Helen Dewdney, a consumer champion. Presenter: Felicity Hannah Producer: Amber Mehmood Editor: Elisabeth Mahy

Paul Lewis hears how complaints to the Energy Ombudsman reached a record high last year. Plus, the child benefit trap that is catching parents unawares. And we hear one listener's difficult experiences trying to sort out the financial affairs of her terminally ill father.Presented by Paul Lewis. Reporter is Dan Whitworth. Researchers were Sandra Hardial and Jo Krasner, studio manager Paul Lewis. Our editor is Clare Worden.

It’s estimated that more than 900,000 people in the UK have dementia but that’s a number that's on the rise. It’s a diagnosis that raises a lot of questions, from the care that might be needed to the impact on family members, and of course there are worries about how best to manage finances as the illness progresses. This podcast is for everyone, but especially anyone who has concerns about how to protect their financial future if they lose the ability to manage their own affairs. It’s also for anyone who wants to know how they can best provide support for the people they love. To answer your questions, the experts in this podcast are, Victoria Lyons from the charity Dementia UK and Gary Rycroft a solicitor in private practice.Presenter: Felicity Hannah Producer: Amber Mehmood Editor: Clare Worden

For the first time unmarried parents will be entitled to bereavement benefits after a change in law was passed this week. Until now these benefits have only been given to a bereaved spouse or civil partner. It comes more than four years since the Supreme Court ruled that denying them benefits was unlawful under the European Convention on Human Rights. The change will be backdated to the the day of that judgement 30 August 2018. We'll explain how it works and who can claim.Nearly a third of the vouchers issued to people on prepayment energy meters so they can access the government's Energy Bills Support Scheme have not been claimed according to figures released this week. It means more than a million households on the lowest incomes struggling to pay their energy bills are missing out on £400 of financial support offered this winter by the government. We'll investigate why that's happening, and what you should do if you haven't claimed yours.New figures from His Majesty's Revenue and Customs reveal that £5.3

In this special programme we'll answer questions on mortgages, from interest rates to what to do if you're struggling to afford yours. Perhaps you’re looking to move or you need to re-mortgage this year - this is the podcast for you.The experts on the panel are, David Mendes Da Costa, Principal Policy Manager at Citizen's Advice, Charles Roe, Director of Mortgages at UK Finance and Sonya Matharu, Senior Mortgage Broker at The Mortgage Mum. Presenter: Felicity Hannah Producer: Amber Mehmood Editor: Jess Quayle(First broadcast 3pm Wednesday 25 January, 2023)

As hundreds of people at two large debt advice charities face redundancy – we visit a local debt advice centre to see who they help and how.Mortgage rates are at their highest for 14 years - the average is five and a half per cent for a two year fix, nearly six and half for the standard variable rate. The regulator, the Financial Conduct Authority, predicts more than half a million people will be at risk of falling into arears over the next couple of years. We'll discuss what to do if you’re struggling to afford your mortgageWhen and how will people who live off grid - without a gas or electricity supplier - get the government help with their energy bills?And what are the options for saving if you're on a low income? We'll discuss the government's Help to Save scheme.Presenter: Paul Lewis Reporter: Dan Whitworth Researchers: Sandra Hardial and Jo Krasner Editor: Jess Quayle(First broadcast, 12pm Saturday 21st January, 2023)

If you feel your income needs a boost, or you want a pay rise, then this is the podcast for you. We discuss top tips on how to negotiate a higher salary. Official figures show that wages have grown at the fastest rate in more than 20 years - but prices are rising even faster and the gap between public and private sector pay is at close to record levels. On the expert panel are, Helen Tupper, CEO of 'Amazing If', a career development company, Radha Vyas, CEO and Co-Founder of Flash Pack, and Ed Rossiter co-founder and CEO of Phoenix, a recruitment agency.Presenter: Ruth Alexander Producer: Amber Mehmood Editor: Jess Quayle(First broadcast, 3pm Wednesday 18th January, 2023)

The anti-fraud charity the Fraud Advisory Panel says banks are inconsistent and being caught off guard by the emerging and growing threat of mobile phone fraud. It's when criminals steal people's phones not for the actual handset but to gain access to banking and financial apps. We'll hear from one man who had £16,000 stolen when he was mugged last year. UK Finance says the industry is constantly monitoring fraud threats to help protect customers and that this type of mobile phone fraud is not a common occurrence, but that the industry is not complacent about new and emerging threats.In April we investigated complaints about Scottish Widows after listeners told us about struggles to get hold of pensions and other sums. Since then our inbox continues to receive a steady stream of similar grievances. New figures from the Financial Ombudsman Service given to Money Box show that complaints about the company rose by more than a third last year. We investigate and get a response from the company.We discuss the

As 31st January looms, there’s less than one month left for around 5.7 million Self Assessment customers to file their tax return or they may face a penalty. More than 12 million customers are expected to file a tax return for the 2021 to 2022 tax year by 31 January 2023 (HMRC). Whether you’re doing it for the first time this year, or not, we have the answers to all your tax-related questions. On this episode, we hear from experts, Clare Merrills, from HMRC, and Anita Monteith, Head of Taxation Policy, at the Institute of Chartered Accountants in England and Wales.Presenter: Felicity Hannah Producer: Amber Mehmood Editor: Jess Quayle(First broadcast 3pm, Wednesday 11th January, 2023)

In 2020, Lasting Powers of Attorney in England and Wales went digital. If you had permission to act on behalf of a relative who could no longer do it themselves you could download a digital certificate to prove it from the Office of the Public Guardian. But some organisations including His Majesty's Revenue & Customs have told Money Box they will not accept these digital certificates and demand a certified paper copy instead. We'll speak to a listener who's struggling with the system and get responses from the OPG and HMRC.People living in Northern Ireland will be watching their bank accounts and letterboxes closely over the next few weeks for some long awaited help with the cost of their energy bills. Unlike the rest of the UK, households haven't yet received any of the £400 help people in Great Britain have been getting in instalments of £66 or £67 or £200 which has been allocated to help towards the costs of alternative fuel - like heating oil and coal. We'll find out when and how that £600 will ar

As the calendar page turns, so many of us also think of turning over new leaves, re-assessing what we're doing and how we are doing it. In this podcast, we are looking at the finances of happiness, in particular, whether there are lessons about the way we manage our money which can make us happier and improve our mental well-being. On the panel of experts are, Jan-Emmanuel De Neve, Professor of Economics and Behavioural Science at the University of Oxford, and Mark Williamson, Director at the charity Action for Happiness.Presenter: Adam Shaw Producer: Amber Mehmood Editor: Jess Quayle(First broadcast 3pm Wednesday 4th January, 2023)

Money Box takes a look at three innovative energy projects changing the way people heat their homes to try to improve efficiency and reduce bills.First up is the village of Swaffham Prior in Cambridgeshire where residents and the local council have backed a scheme using air source and ground source heat pumps to warm people's homes. A new, multi-million pound energy centre of the edge of the village provides the energy through a newly installed heat network for any residents of the village's 300 homes that want to join.Secondly, Dan Whitworth visits the University of Salford and the researchers behind its 'Energy House 2' project - a scheme which has seen two, modern, full-size, detached homes built by developers Barrett and Bellway inside a science laboratory. This allows scientists to create climate conditions to put the homes to the limit to test how effective they are at being energy efficient.Finally a visit to Gateshead examines a mine water scheme being run by the council which uses the warmed water of

In a year when the cost of living has dominated so many of our programmes and of course your lives, we’ll return to some of the organisations and individuals helping families cope with rising energy prices, soaring food costs and prices that only go one way - up.Paul Lewis is joined by a community interest company which focuses on fuel poverty - Warm Wales, Broke not Broken foodbank in Kinross and the South Manchester Credit Union. We'll hear from just a few of the listeners who we've helped this year to keep more of their money. We have Money Box's top five Christmas crackers – tips to save you money in 2023. And the Maelgwn Male Voice Choir in Llandudno sings some carols.Presenter: Paul Lewis Reporters: Dan Whitworth and Clare Worden Researchers: Sandra Hardial and Star McFarlane Editor: Jess Quayle(First broadcast 12pm Saturday 24th December, 2022)

Christmas is a time for giving and often that means charitable donations. New research from the Charities Aid Foundation suggests fewer people are supporting good causes because of the rising cost of living putting pressure on their finances. In this episode of Money Box Live, we’re talking to charity founders about how the finances of their organisations are impacted. We'll also be joined by Caron Bradshaw, the CEO of the Charity Finance Group, and Alison Taylor, CEO of CAF Bank, from the Charities Aid Foundation.Presenter: Felicity Hannah Producer: Amber Mehmood Editor: Jess Quayle(First broadcast 3pm, Wednesday 21st December, 2022)

We discuss this week's Scottish Budget, from income tax to benefits. Deputy First Minister John Swinney announced that everyone earning more than £43,662 in Scotland will have to pay more income tax next year. It's as the higher rate of tax increases from 41p to 42p in the pound in April, and the top rate from 46p to 47p. We'll get reaction to that from people in Glasgow and analysis from Emma Congreve an economist who is Deputy Director at the Fraser of Allander Institute in Strathclyde. This month, we've seen freezing temperatures which, for millions of households, have triggered Cold Weather Payments. These are paid to some people in low income households who get means-tested benefits to help pay their higher energy bills during a cold snap. Payments of £25 are made automatically when the average temperature in an area is recorded or forecast to be at zero degrees celcius or below for seven consecutive days. We discuss who's eligible and how it works.Interest rates rose again this week for the ninth time

At some point in our lives, we all experience the death of family, friends or partners, and it is never easy. It's made worse - by what can feel like an uncaring and unnecessarily complex bureaucracy which can make dealing with your family finances difficult, draining and confusing. In this podcast, we hear the experiences of some who have gone through these problems and we look at strategies to help.On the expert panel are, Nick Hill, Senior Advice Manager at Money and Pensions Service, and Melinda Giles, Council Member for Private Client Solicitors at The Law Society.Presenter: Adam Shaw Producer: Amber Mehmood Editor: Jess Quayle(First broadcast 3pm Wednesday 14th December, 2022)

It's going to be the coldest weekend of the year so far. We already know that typical energy bills will be double what they were last winter. So everyone is looking for ways to use less electricity and gas at the same time as trying to stay warm. One solution is being offered by so-called 'warm banks' - places where people can go to keep warm if they're struggling to afford heating costs. The Warm Welcome campaign now has more than three thousand places open on its website and says last week alone 80 thousand people kept warm in one of them - up by more than a fifth on the previous week. We visit Widnes library and speak to the organisers of the campaign. If you’re looking for somewhere to go to keep warm the website is https://www.warmwelcome.uk/Losing your spouse or civil partner is always a difficult time financially - the funeral, paying bills and losing a second income all add to the stress. There is money from the government to help - totalling more than £4,000 for those without children and nearly £10,