Clintcast

Just like admissions (discussed in the previous episode), tours are a highly important process in regards to revenue enhancement, and as such, need to be ready to go at a moment’s notice. There are many techniques you can employ to help make this sales opportunity great for your customer as well as your organization.

Admissions are a vital part of the revenue enhancement process. That being said, it is equally vital to be prepared to process admissions at a moment’s notice, even without forewarning. As discussed in other episodes, making the most of this critical transition process (especially the first 3 days) is pivotal for ultimate success. Here are some tips!

Being a team player by necessity requires that you are ‘ready to play’ every game. Occasionally, life throws curve balls and you are taken out of the game by circumstances beyond your control, but it is still vital that otherwise, you are suited up and ready to go. Otherwise, your teammates are impacted and the organization as a whole suffers. Suit up!

Priorities are an incredibly important aspect of your day. When you don’t approach daily tasks with priorities in mind, stress and reactive behaviors are practically guaranteed, both for you and others around you. Priorities are allowed to change as life changes, but are nonetheless required to plan/execute/measure the daily efforts you drive.

A key factor to make teaming easier is to ensure that everyone is working towards (and rewarded for) common goals and targets. When this alignment is employed at all levels of the organization, then individuals, as well as teams can operate in terms of these goals - even support other teams and individuals in their efforts too!

An ounce of prevention... how true! In this industry, falls are an unfortunate given. That being said, it is not impossible to drastically reduce the potential for falls and thus, also free up large amounts of time, effort and resources not having to deal with the consequences when they do occur. Today, Clint discusses measures for utilizing team-based solutions to this issue.

Being able to take on direct issues with others is a delicate and often difficult course to negotiate. The ability to ‘tell it like it is’ in a sensitive and positive manner is a challenging skill to learn but it is necessary in order to cultivate a team-based growth opportunity where both/all members can progress and benefit.

Success in healthcare relies in great part upon partnerships. These relationships exist in many different forms and pairings, such as staff partnerships, interdepartmental partnerships and even partnering with other related healthcare industries/products/services. In every case, there are significant gains to be realized by both parties.

One would think it should be self-evident, but it is truly important to come to work prepared for the day, everyday. This is especially crucial in management roles. Unpreparedness has impacts not only on the individual, but also on the team, and thusly, the organization as well. Catch some tips to make sure you’re prepared for work each day!

Humans thrive on feedback. We need it to constantly monitor our progress against our internal measures and goals. Today, Clint discusses some key aspects of this process to make sure you close the feedback loop properly to assure that this self-monitoring can have maximum effectiveness.

There are lots of examples of time wasted on various activities, events, reports, etc. Beating these dead horses serves no useful purpose in fixing problems or brainstorming new solutions. We must be ever vigilant to recognize when this waste of effort is occurring, take a moment to learn from our mistakes and to instead forge forward as a unified team. Hear some ideas for backing new horses!

Taking the tough action doesn't have to be relegated to one “bad guy” or manager. However, most often the toughest actions involve other human beings and as such, are unfortunately handled in just that way. Instead, we can again engage teaming to make this task not only more palatable but also to share in the responsibility of the success of the chosen direction of the action. Today, Clint shares his ideas on team-based tough actions.

Whether your facility operates as a for-profit or a not-for-profit, there is still a need for profit, even if only to keep up with inflation. The availability of excess revenue goes a long way to assist in new growth, facility/staff investment, acquisition of additional funding, etc. Even a not-for-profit needs a cushion for that rainy day. Listen in for some tips on the usefulness of profit.

Dealing with pressure sores, like so many other aspects of healthcare, is best dealt with using teams. When you take a proactive team approach to preventing and fixing pressure sores, rather than reacting late (or worse yet, causing them) then it can become a goal to track, a measure of success and a further means of driving total team care integration.

Even though the nursing unit for the most part plays “home games” in relation to their patients/residents, most of the rest of the staff play “away games”. That being said, ultimately both teams must play collaboratively to successfully manage the care of the patient and maximize the efficiency of the facility. Learn how to take the “home field advantage” and use it to everyone’s benefit!

Transitional units are a fascinating part of the long term care continuum that provide many benefits for both the patient and the facility/staff. It is important that they be treated as a discreet portion of the facility as it needs to be a location for hope, where patients can see daily progress toward a transitional goal. Likewise, staff and processes associated with this branch need to be tailored to its specialized tasks/needs. Learn how these can benefit your facility today!

It is important to seriously consider and question the use of various drugs/medications (especially psychotropics) with certain patients in many situations. For instance, former physical restraints should not be replaced with new chemical ones. In following with the Care Crowd Creed, if “Customers Are Great”, are we treating them with respect and care, or are we simply medicating them to make our caregiving tasks easier. Listen in to this important topic!

All Staff Meetings often evoke feelings of dread in employees (and admins too sometimes!) - what tactics are available to make this necessary task not only more palatable to the meeting participants, but more fun and productive as well? This is a chance to move an organization to a new level. Here are some tips for making the most of this opportunity.

As the healthcare system begins addressing an overhaul of its costs, processes, accountabilities, etc., one area available for closer examination is medical-surgical units and the costs associated with recovery at the hospital vs a long term care facility. As the government looks for ways to reduce costs and complexity, this is perhaps one aspect where long term care facilities may realize opportunities for growth as these are migrated away from more costly hospital stays.

A small amount of worrying can be healthy, especially when you are concerned with closing loops. attending to details and following through on matters where the well-being of yourself or others is at stake. However, when worrying gets out of hand and becomes paralyzing or impeding of progress, it can be highly detrimental. Here are some tips to recognize and deal with this affliction.