Gsd - Getting Services Done

This week we were joined by Bruce Daley of S&P Global 451 Research. Bruce is an industry analyst following revenue generation software companies with a particular interest in Customer Success vendors. He is a long-time student of the software industry and is considered minor nobility in it by some. We talked about how to make a buck in this business, spending a little time making jokes. Some of the questions we discussed were: Is customer success a good place to build a career? What is the overall market demand for customer success products? Who are some of the winners and losers? What is the hottest subcategory? How do you make a fortune in the space (or at least a living)? Bruce also shared his billion-dollar business idea only 12 years too late.