Park Leaders Show : Park Ranger | National Park | State Park | Leadership

On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss customer service for maintenance staff. While many parks have training programs for new staff, developing cultures of customer care is a better alternative. As Phil explains, the key comes down to training versus education. With training, you’re conditioning personnel to behave within specified parameters; with education, you’re inspiring a team to focus on mission and purpose. Granted, the difference may seem minor; however, the ramifications from operations and infrastructure to advocacy and retention can be significant. Resources www.parkleaders.com Facebook - https://www.facebook.com/theparkleaders/