Connie Pheiff Show

 Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations think differently about customer service.    -Where do difficult customers come from? What makes them difficult? (This would get into customer psychology and experience.)  - What do most organizations or people do wrong when working with difficult customers?  - What are some of the best methods for handling difficult customers. (FYI. I do a lot with customer psychology in this area, so these answers would not just be the same old tired advice.)     Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service. A third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line.    At CTS Service Solutions, Adam puts his e