Second Shot With Heath Oakes

We've all made mistakes, but few of us have made a mistake that required us to issue an apology on public television. One news anchor found out the hard way what you should and shouldn't compare your co-anchor to, which led to a tearful apology. How do you make a good apology when it's time? How do you know when it's time? What are the essential qualities of a good apology? We can tell you there's no need to apologize to us as long as you listen to this new episode of Second Shot!