Deliberate Freelancer
#92: Improve Client Relationships with Stellar Onboarding and Offboarding, with Kat Boogaard
- Autor: Vários
- Narrador: Vários
- Editora: Podcast
- Duração: 0:34:12
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Sinopse
Today’s guest is Kat Boogaard. Kat is a full-time freelance writer in Wisconsin who provides blog content for software clients in the productivity, project management and business ownership spaces. Some of her past and current clients include Atlassian, Trello, QuickBooks and Loom. She also provides advice and resources for freelancers through her blog, weekly newsletter, private Facebook community and a shop filled with tools and templates. To maintain strong relationships with clients, first and foremost, you have to deliver great work. But Kat also likes to keep in touch with clients. She sometimes does this outside of the work she’s providing them, so, for example, sending the client an article or tip she thinks would be helpful to them. Moderation is key — keep in touch without feeling pesky. And don’t underestimate the power of a friendly check-in: “Hey, how have you been?” That outreach keeps you top of mind with clients. Kat also keeps connected with clients on social media, although she doesn’