This Is Cx
Episode 2: CX Strategy and the CX North Star
- Autor: Vários
- Narrador: Vários
- Editora: Podcast
- Duração: 0:26:31
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Sinopse
In our second episode, we discuss this importance of defining a customer experience strategy, what a good strategy includes, the importance of the "CX North Star", and how we help organization's go about successfully defining their strategy. We introduce a new segment, "CX in the News", where we talk about some recent updates in the airlines industry.
