This Is Cx
Episode 6: The ROI of Customer Experience
- Autor: Vários
- Narrador: Vários
- Editora: Podcast
- Duração: 0:22:05
- Mais informações
Informações:
Sinopse
In our sixth episode, we discuss ways to tie customer experience back to a quantifiable ROI, and the components necessary for building a successful CX business case. We also discuss some of the behavioral economic theories behind recent events with Uber in our "CX in the News" segment.
