Joan Quinn Eastman

Walking into Guitar Center in Natick, Mass. one might feel like they are in an episode of "Wayne's World" since the customer service is so excellent. Customer service is a chance to make connections. Connections are what get you to opportunities. When your job is to provide outstanding service to people and you do it well, they will want to give back to you. Learn how to cultivate the relationships you have through customer service and prosper by serving others, as you hear from an outstanding customer service professional and music entertainment veteran, Todd Harris, a manager at Guitar Center, Natick and DB Studios in Worcester, MA.