Appian Talks

Scott Polansky, Appian’s Industry Practice Lead for the Healthcare Payer Industry discusses digital transformation topics and trends impacting healthcare payers. Topics include customer behaviors, adapting an agile approach, the importance of a unified member view and accurate provider directories, as well as the current state of uncertainty amidst healthcare reform. Abby Jacobs serves as contributing host.TRANSCRIPT: Abby: Hello and welcome to the Appian Industry Outlook Podcast, where we take time to speak with Subject Matter Experts on digital transformation topics impacting their industries. I’m your host Abby Jacobs, a member of Appian’s digital marketing team and a self-proclaimed digital disruption evangelist.Today, I’m joined by Scott Polansky, Appian’s Industry Practice Lead for the Healthcare Payer industry. Thanks for joining us today, Scott!Scott: Thanks for having me. It’s a pleasure to be here.Abby: Before we get started could you tell us a bit about your background and your role at Appian.Scott