Amazing Audiobooks Of Classics

Listen to the full audiobook free with a 30-day trial at http://hotaudiobook.com/free/250205 Title: Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Author: Joseph A. Michelli Narrator: Joseph A. Michelli Format: Unabridged Length: 7 hrs 32 mins Language: English Release date: 2015-12-06 Publisher: Brilliance Audio Genres: Business & Economics, Business Development Publisher's Summary: New York Times bestselling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization. Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries. The author worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority for Mercedes-Benz. This audiobook gives reader