Improving Customer Experience
Customer Experience Management by Walking the Talk
- Autor: Vários
- Narrador: Vários
- Editora: Podcast
- Duração: 0:03:48
- Mais informações
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Sinopse
Beyond customer surveys and rhetoric, an organization has to do things uniquely to lead its industry peers in superior customer experience. Examples from IBM, Toyota, Intuit, JetBlue, Enterprise. From the blog Customer Experience Optimization: (3:48).
