Improving Customer Experience
Strengthen Customer Relationship Through Customer Engagement
- Autor: Vários
- Narrador: Vários
- Editora: Podcast
- Duração: 0:03:22
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Sinopse
Examples of customer engagement using Twitter, wikis, online communities, social network sites, and customer testimonials on flip phones. Examples from Comcast, Microsoft, Blackbaud, 3PAR, Intuit, Fox, Dell. From the blog Customer Experience Optimization: and the webcast Customer Retention Strategies (18:37).
