Wp Elevation Wordpress Business Podcast

Watch the video of this podcast here. Dustin is the director of customer experience operations at WP Engine. He has seen the business grow exponentially. He began four years ago as the 47th employee, and things have taken off from there. He leads two teams that focus on customer experience and delivering quality support. It’s their goal to make sure that their customers have the best and most seamless experience possible within the platform. People create websites to take their message to the world. They don’t create websites to get bogged down in backups, updates, and other maintenance duties. Dustin reminds his customer experience teams to understand how important the website is to the customer when it comes to sharing the customer’s message. It’s easy to forget that this website may be what puts food on the customer’s table, and how serious it is to the customer when the site is down. He encourages his team to be empathetic and quick to help people in anyway they can. Building