Disrupting Japan

A few years ago, shiny new startups were using their marketing dollars to tell the world that chatbots were going to change everything. Those marketing dollars have now been spent and most of those startups are no more. But for the past few years, one company has been quietly making chatbots useful, and they are now starting to make some noise. Today we sit down with Akemi Tsunagawa, founder of Bespoke and creator of the Bebot chatbot. In several important ways, Bespoke is one of the most successful chatbot companies in the world, and you'll be hearing a lot about them in the years to come. Today, however, Akemi explains how she and the team managed to succeed where so many better-funded companies failed, and she gives some great advice about how to get consumers to try out new technologies. We also talk about why you should absolutely never build your business around Facebook or WeChat. It's a great conversation, and I think you'll enjoy it. Show Notes Why most travel websites are doomed to failure