Bridge The Gap

On this episode of Bridge the Gap, Josh and Lucas sit down with Ryan Spalding of Gibson Insurance to unpack one of the most overlooked, but critical, components of senior living operations: insurance and risk management. Ryan shares a behind-the-scenes look at the pressures operators face today. He also highlights real-world operator strategies, including creative staffing solutions and embedded technologies that reduce falls and claims.If you're a senior living operator, owner, or executive, this episode offers practical insights into reducing risk, controlling costs, and turning insurance from a pain point into a strategic advantage.Key Topics CoveredThe evolution of senior living risk from COVID to todayWhy litigation against operators is increasingRising insurance premiums and shrinking marginsCommon frustrations with brokers and insurance processesHow to “tell your story” to underwriters effectivelyThe importance of proactive risk management and transparencyStaffing challenges and creative retention solu