Talking HealthTech

594 - Building Frictionless Healthcare: Updoc’s Journey to Improving Healthcare Access

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Sinopse

In this episode of Talking HealthTech, guest host and clinician Dr Max Mollenkopf is joined by Cliffe Hodgkinson, co-founder of Updoc, to explore the rapidly evolving world of telehealth and digital healthcare in Australia.The discussion dives deep into how Updoc is reshaping access to primary care, using technology to streamline patient intake, triage, and workflow management while maintaining robust clinical governance.The episode also examines the challenges and opportunities of building a digital health business, from recruiting and engaging clinicians with flexible work models to navigating economic pressures and policy changes.The conversation explores patient expectations in the digital age, the practical realities of delivering online consultations, and the ways digital platforms can complement traditional GP services.Cliffe and Max explore what drives patient adoption, how friction points in traditional clinics are being addressed, and what the future may hold for hybrid models of care that blend onl