Healthcare Change Makers

Francis opens up about how his experiences as a newcomer to Canada and a trained mediator shaped his leadership philosophy, emphasizing that listening is a foundational skill all leaders must intentionally practice.  Creating a culture of trust means creating a space for staff, partners, and community members to share their perspectives, and through this, his organization has been able to design services that truly reflect the needs of the community they serve. From launching programs that address inequities to building a vibrant Learning Hub that fosters intergenerational knowledge exchange and ideation, Francis illustrates how empowering communities can unlock innovation and lasting change that include perspectives from all walks of life.  He also offers several great lessons for leaders: How the community can be considered a library of assets, and organizations should open their doors to invite those assets in Resist the temptation to do everything alone, as many successful programs can originate from com