Mgma Small Talk

On this episode of the MGMA Insights Podcast, Sr. Editor and host Daniel Williams sits down with Aaqil Khan, RCM consultant at Collectly, to uncover the “sneaky metrics” hiding inside your revenue cycle. These overlooked indicators can quietly erode patient collections, increase costs, and create friction in the patient financial experience. Aaqil brings deep experience in healthcare administration, Six Sigma process improvement, analytics, and revenue cycle leadership to show practice leaders where the real problems hide — and how to solve them using clearer ownership, automation, better data definitions, and patient‑centric design.Key Takeaways [02:13] Aaqil Khan’s background How he shifted from a planned medical career to healthcare administration and revenue cycle leadership.[08:13] The importance of estimate accuracyBad estimates create bill shock and lower collection rates.[09:32] Why critical revenue cycle KPIs fall through the cracksCompeting priorities, systems issues, and fragmented ownership.[15:01