Talking HealthTech

In this episode of Talking HealthTech, Peter Birch speaks with Ben Hurst, CEO of HotDoc, about evolving patient engagement, clinic efficiency, compliance burdens, and the future of hybrid healthcare delivery in Australia.The conversation explores how HotDoc supports GPs and medical centres with digital tools to automate administrative processes, balance regulatory changes, offer flexible work arrangements, and improve access to care for patients in an increasingly virtual environment.The discussion also highlights the growing pressures on general practice, including workforce shortages, rising patient demand, and competition from virtual-only providers and digital health apps.Listeners will gain insight into how clinics can leverage technology to streamline workflows, capture patient information more effectively, and deliver personalised care, all while supporting doctors in managing burnout and maintaining work-life balance.This episode offers practical perspectives for GPs, practice managers, and healthtech