Within The Trenches

Ep 601 features Rain, an Emergency Communications Officer and CTO, out of Virginia. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – How Rain transitioned from grocery store manager to 911 dispatcher during the height of the COVID-19 pandemic What it's really like to walk into a dispatch center for the first time and train as a new hire The critical role of de-escalation and giving lifesaving instructions over the phone Challenges of work-life balance and mental health for dispatchers, including handling high-impact calls Why Rain became a CTO and her approach to training the next generation of emergency communicators If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.