Larry Williams Drive

Health New Zealand has apologised and says it's a top priority to make sure a case of mistaken identity never happens again. Police mistook an 11-year-old for a distressed woman in her 20s - and she was restrained and given drugs meant for adults at a Waikato mental health facility. Chief clinical officer Richard Sullivan says it's clear human error was a factor - and they need to learn from this. "What's clear here is - our staff were doing everything in good faith, working hard, there's no doubt some human error occurred here. But we just need to learn from that." LISTEN ABOVESee omnystudio.com/listener for privacy information.