The Innovation Show

Fixing Dysfunctional Behaviors in Organizations   In this episode, our guest Steve Kerr shares insights from his book on reward systems. He explains how flawed reward systems can lead to irrational behaviors in employees similar to B.F. Skinner's 'blaming the rat' theory. Kerr discusses the importance of effective measurement and reward systems in organizations and provides practical steps to realign them for better outcomes. He uses analogies from the healthcare system and historical military examples to highlight the pervasive issues and solutions for leadership in various contexts. This discussion is crucial for anyone involved in organizational transformation and leadership.   00:00 Introduction to Reward Systems 00:52 Meet Steve Kerr: Leadership and Legacy 01:28 The Folly of Rewarding A While Hoping for B 01:49 Three-Step Process to Realign Reward Systems 02:38 Measurement and Performance: Key Insights 04:31 Healthcare System Example: Misaligned Rewards 08:08 Stretch Goals and Innovation Challe