Inspirational Leaders

Shaun McCambridge is the Managing Director of Stellar Recruitment, a devoted husband and father to four spritely children. Shaun created the Debunking your Growth Mindset series to unpack practical ways to help people grow and build on current mindsets and challenge old habits, with a view to unlocking the potential within all of us.This podcast features Tom Scantlebury – Expert in Customer Experience Management. Tom has 20 years experience in customer experience management, chaired customer experience forums, he has appeared as a keynote speaker and thought leader for Australia’s biggest brands and he has shared the stage with Obama, Branson and Opera. He is an expert in experience management for both Customers and Employees.What is the elevator summary of what customer experience is and what your firm does in this regard?Customer experience management is hard to measure and hard to capture, a customer experience is how people feel about that business through the entirety of their journey with you. Those int