Rosenfeld Media

Just as a rock climber meticulously checks their gear and follows strict safety protocols to navigate treacherous heights, security UX professionals must also anticipate risks and design safeguards to ensure a smooth and safe journey for users in a digital landscape. In Lou’s interview with Heidi Trost, author of Human-Centered Security: How to Design Systems that are Both Safe and Usable, Heidi highlights the critical safety protocols climbers and belayers follow, which mirror the precautions needed in system design to mitigate human error and anxiety. This analogy sets the stage for a broader discussion on security user experience challenges. Heidi stresses the necessity of cross-disciplinary collaboration, especially when dealing with sensitive data like personally identifiable information (PII) and electronic protected health information (EPHI). She points out how involving legal and security teams early can streamline projects and improve outcomes. Designers, as facilitators, must bridge the gap between