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The Accident Compensation Corporation concedes there’s room for it to tighten its processes, as it proposes increasing the levies it charges to help pay for rising claims costs. ACC said, in its just-released annual report, that “lower-than-expected rehabilitation performance” contributed towards it reporting a wider-than-expected $7.2 billion deficit in the year to June. In the previous year, it reported a $911 million surplus. NZ Herald Wellington business editor Jenee Tibshraeny unpacked the factors behind the deficit - and examined how the insurer could turn things around. LISTEN ABOVESee omnystudio.com/listener for privacy information.