Larry Williams Drive

One Nelson woman is the latest to express disappointment with Air New Zealand's conduct. On April 29, Kerstin Zdzieblik was bumped off her afternoon flight to Auckland - meaning she missed her international connection and was left $800 out of pocket as a result of this mistake. Her daughter, Anne Thomas, says the airline gave away her seat to relocate a crew member without checking she had an international connection. LISTEN ABOVESee omnystudio.com/listener for privacy information.