The Leadership Japan Series By Dale Carnegie Training Japan

Doing more, and doing it better, faster and with less is driving global business. A cadre of professional managers running organisations is going the same way as the typing pool. Organisations can no longer afford managers who only manage; instead, they also need them to be leaders. This begs the question: what is the difference between a manager and a leader? Simply put, leaders build people and manage processes, while managers just manage processes. The organisation has various processes that must be completed entirely, efficiently and reliably—the classic belief of “getting the paperwork sorted”. Attention to detail is paramount. Multi-tasking, time management, and personal effectiveness all contribute to process success. The manager must ensure these activities are being carried out correctly and so the supervision of staff is key. If the operation is not coordinated, then there is potential for chaos. However, it is more likely we are dealing with inefficiencies and costly delays. The manager has to moni