Ecological Human Services Management

(Roger Fisher and William Ury) You can change the game. You start by changing your attitude. Separate the people from the problem. Attack the problem and never the people. Focus on interests, not on positions. Invent options that benefit both sides. What is your Best Alternative To a Negotiated Agreement, your BATNA? (Dr. Norman Vincent Peale) Always play with abandon. The next time you're faced with a problem, try a new approach. Make up your mind to win and nothing else. It is always too soon to quit. All the resources you need are in your mind. Failure comes most often to people who are unable to focus themselves. We tend to become precisely like that which we habitually imagine ourselves to be. … (Robert M. Bramson) Do not automatically respond by trying to solve difficult people's problems. Do not automatically agree with difficult people even if you think they are right. Never argue with difficult people. Always feed back the difficult person's main points before you do anything else.