Table Talk

By and large, consumers perceive that supermarkets have come out of the pandemic relatively well. After initial problems, they’ve been expanding delivery services, working to ensure the elderly and vulnerable receive provisions and sourced enough produce to ensure the nation is fed. Indeed, as one of the few permissible reasons to leave the home under lockdown, the weekly grocery shop became a source of relative normality. As we ease out of lockdown, what comes next for grocery retailers? To find out we speak to global professional services company and technology leader Accenture. How can grocers hold onto and build on the sense of mission developed over the last 12 months? Will shopping continue to be an experience that people look forward to, as we move to a more normal way of living? And how do they capture the attention of those consumers who wish to stay and shop local? All this and more is in focus in this fascinating chat with Suzanne Robinson, Director for Innovation in Consumer Goods and Retail