New Zealand Doctor Podcasts
First Time - First complaint, action carefully
- Autor: Vários
- Narrador: Vários
- Editora: Podcast
- Duração: 0:03:51
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Sinopse
To begin with, if you receive a complaint - don't panic! If your practice never hears a complaint, you are not the best GP in the world; it means you are not listening. People complain about services for many reasons and it is rare to find someone who simply enjoys complaining; mostly it is a hard decision which takes a lot of courage.
