Manage Smarter

CrisMarie Campbell, an Olympic rower, and Susan Clarke, a former marriage therapist and Equus coach, are the authors of The Beauty of Conflict: Harnessing Your Team’s Competitive Advantage and The Beauty of Conflict for Couples. They also have a podcast with the same name: The Beauty of Conflict for dealing with conflict at work and at home. As partners in work and life for over two decades, they’ve adapted their proven step-by-step process honed working with Fortune 100 Companies such as Johnson & Johnson, Microsoft, AT&T and San Francisco Giants to help long-term couples use conflict as a catalyst to greater intimacy, passion, and fulfillment. Their work and expertise have been featured in notable outlets like The Today Show, NBC, and Shape. In this episode, Audrey, Lee, CrisMarie and Susan discuss:  ·          Loud vs. Silent – Who is more upset amid conflict? ·          How to recognize you’re conflict averse and learn the value of embracing conflict ·          How tackling conflict can boost your team an

Timothy Seward, Author of Ultimate Guide to Amazon Advertising and founder of ROI Revolution, a digital marketing agency. Timothy recognized the struggles business owners face in the digital world and decided to instill his expertise into the first (and currently, the only) published book on the art of Amazon advertising---His proficiency can help everyone better their brands, increase awareness via digital marketing, and increase product sales. And as he says, ignore digital marketing at your own peril.   In this episode, Audrey, Lee and Timothy discuss:  ·          How Amazon is the new search engine ·          How to use Amazon for your company’s growth and acquisition opportunities ·          Why managers who ignore the digital revolution are at peril ·          The growth of B2B sales via Amazon   "Your mission? Optimizing your brand’s growth both online and offline.” – Timothy Seward   Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business manage

Micah Rowland isn’t your everyday builder. Maybe because he doesn’t build homes, cabinets, or even the software that he used to as an engineer. As Chief Operations Officer COO of Fountain, Micah builds people, teams, and processes that has taken multiple companies from 50 to 250 people and $5 million to $30 million in revenue.   In this episode, Audrey, Lee and Micah discuss:  ·          Why "Hire Slow, Fire Fast" is Terrible Advice ·          The top reasons why companies have trouble hiring and firing ·          The areas managers are deficient in that cause hiring/firing issues within an organization ·          Hiring/Firing techniques for startups   "Often times the biggest impediment to letting someone go is management trying to cope with the hole in their absence.” – Micah Rowland   Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn so

Rachel Michaelov is Founder & CEO of Empire Tax Professionals and is a licensed Enrolled Agent who’s Licensed by the IRS. Her team helps their clients handle their bookkeeping, payroll and tax needs all under one roof! Since then she became a NTPI Fellow and helps clients to correspond directly with the IRS to resolve disputes and notices. Her specialties lie in helping small business owners optimize their taxes and achieve financial success. She is the mother of four boys.   In this episode, Audrey, Lee and Rachel discuss:  ·          Tax tips for businesses given the law changes for 2020 ·          More efficient ways to keep your business books straight for an audit ·          Her heartbreaking family story involving her father, taxes and deportation pushed her to create her business ·          How she balances being a mother to 4 boys and entrepreneurship   "Understand what needs to be done. Think about the end result, it’s not that complicated. Imagine in your mind, what success means for you to be able

Deborah Thomas-Nininger is the founder of DTN Productions International, a company that provides professional development training on all areas of international and domestic protocol specializing in "Reputation Management” and communication effectiveness. She brings to you over twenty years of business etiquette, communication and self-presentation expertise, rooted in behavioral science and successful human interaction.   In this episode, Audrey, Lee and Deborah discuss:  ·          Definition of AutoPilot Habits ·          Examples of specific habits you should develop this year to boost efficiency ·          How many days it takes to develop a habit (Hint: it's not 21) ·          What time of day the brain is at its lowest functioning level "The brain is at its lowest ebb of attentiveness between the hours of 1 and 3 pm and specifically the exact mark is 2:37 pm - we plummet." - Deborah Thomas-Nininger Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good b

John Stoker is the founder and president of DialogueWORKS. He is also the author of the book, Overcoming Fake Talk. John and his firm specialize in helping leaders, managers, and individual contributors hold the conversations that matter most. His firm also offers training in other aspects of interpersonal relations, such as emotional intelligence. In this episode, Audrey, Lee and John discuss:  ·          Definition of Fake Talk ·          Specific phrases and techniques to change how you manage difficult conversations   “Many leaders avoid holding difficult conversations either because they don't know how or because they are afraid of the consequences for doing so. The results are usually less than desireable which means that going forward the leaders will avoid talking about what matters most or they will attempt to hold those conversations, but they will usually not go well.” ― John Stoker   Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business m

Paul Rosenberg is a Fortune global Fortune 500 coach, author and speaker. Author of the top-rated Rogue Leadership: Harnessing Headwinds to Drive Performance, he brings 30 years of experience in multiple industries and organizations from start-up to mature. As a comic and improvisational actor, he is known for his humor and creative look at business and leadership. In this episode, Audrey, Lee and Paul discuss:  ·          Definition of Rogue Leadership ·          How to truly reach your “gut” feelings to guide you ·          Making decisions: Quickly vs. Right ·          Fun or boundary-breaking activities to break you and your teams out of a rut (Bubble wrap anyone?!!) “Making a decision instead of focusing on making the right one. The demands created by the barrage of data and external noise drive many leaders to act, but not act well, limiting their effectiveness and creating long- term gaps.” ― Paul Rosenberg Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concep

Dave McKeown, CEO of Outfield Leadership and author of The Self-Evolved Leader, says most leaders are working in the weeds when they need to be thinking more strategically. He helps individuals, teams, and organizations to lead with authenticity, purpose, and effectiveness and has worked his magic with clients including Bank of America, the British Government, Entrepreneur's Organization, Bamboo HR and countless others. In this episode, Audrey, Lee and Dave discuss:  ·          What is the Cycle of Mediocrity and how to stop it ·          6 Micro Disciplines to practice ·          Definition of “Self-Evolved” ·          How to transfer your personal evolution to your team “Most leaders are working in the weeds when they need to be thinking more strategically.” ― Dave McKeown Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new

Eddie Turner, is a popular keynote speaker and author of 140 Simple Messages to Guide Emerging Leader - which provides 140 actionable leadership messages for emerging leaders and leaders in transition. Billed as The Leadership Excelerator®, he is an in-demand expert who has worked for several of the world's “most admired companies" such as Deloitte, GE, and Accenture. Eddie works with leaders to Accelerate Performance and Drive Impact!® He is also the host of the Keep Leading podcast on C-Suite Radio. In this episode, Audrey, Lee and Eddie discuss:  ·          The 8 definition of Emerging Leaders ·          How to “reskill” to become an Emerging Leader ·          Age and entrepreneurship tendencies of Emerging Leaders ·          IQ vs EQ: Intelligence versus Emotional Intelligence “When I work with leaders I see far too many allow themselves to get complacent or fall into the trap of self-deception.” ― Eddie Turner Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and conce

Dave Kenney, Executive Director and Co-Founder at Emergo Recovery, has over 30 years of experience in the field of human development and is the pioneer of Actualized Recovery®, an integrative brain-first approach to lasting recovery. Dave’s proprietary methodology leverages neuro-balancing technology, nutritional therapy, orthomolecular restoration, positive psychology, SMART Recovery, cognitive behavioral therapy (CBT), motivational interviewing, robust fitness, biophilia, and more to restore mind-body health and inspire the spirit. In this episode, Audrey, Lee and Dave discuss:  ·          The top 3 things you can change in your workplace to improve everyone’s brain health and performance ·          What is Actualized Recovery? ·          How to reprogram your brain to eliminate depression, lack of self-esteem and other issues ·          Why brains operate better in enriched work environments “The most overlooked issue leaders make is investing in their employees, specifically fostering greater or enhance

Phil M Jones has made it his life’s work to demystify the sales process, reframe what it means to “sell,” and help his audiences to learn new skills that empower confidence, overcome fears and instantaneously impact their results. The author of five international best-selling books and the youngest ever winner of the “British Excellence in Sales and Marketing Award”, Phil is currently one of the most in-demand assets to companies worldwide. Phil is famous for his inspiring “Magic Words”, and his highly engaging, practical approach to what is often a subject that is littered with hype and power-hungry “gurus”.Phil M Jones has made it his life’s work to demystify the sales process, reframe what it means to “sell,” and help his audiences to learn new skills that empower confidence, overcome fears and instantaneously impact their results. In this episode, Audrey, Lee and Phil discuss:  ·          Why indecision is the enemy of leaders & Phil gives KEY phrases to turning the leverage around onto the non-performer

Steve Sisler is an author, speaker, and a master behavioral analyst. He has consulted on “personality difference” with hundreds of .com companies in 18 countries. In this episode, Audrey, Lee and Steven discuss: ·      What motivates us that makes the brain feel good and lessens brain tension·      The 27 different styles of motivation·      Why we are driven by feelings ·      How managers can learn to identify the different motivational types on their team “We’ve come up with 27 different styles, soon to be 37 but 27 different styles and everybody is one of those types and when you are and you’re environment agrees with that, in other words if I’m a very creative person and I also get to display my creativity and create in my work then I’m feeling good. So this is always about how you’re feeling." – Steve Sisler Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without mea

Michelle Tillis Lederman is named by Forbes as one of the 25 Professional Networking Experts to Watch and author of "The Connector's Advantage: 7 Mindsets to Grow Your Influence and Impact." In this episode, Audrey, Lee and Michelle discuss: -How to be a relationship-driven leader -The 7 Mindsets to Grow Your Influence and Impact -Difference between connecting and networking -How to build strong work relationships and what's the ROI -Creating a connector culture that spreads to your entire team "When you have engagement, over 90% of people will try their hardest at work which leads to higher productivity and over 200% higher bottom line.." — Michelle Tillis Lederman Join hosts Audrey Strong and C. Lee Smith as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales. Connect with Michelle: MichelleTillisLede

C. Lee Smith is CEO of SalesFuel and Audrey Strong is Vice President of Communications In this episode, Audrey and Lee discuss:  ·          Our favorite lessons from season 2 of the podcast ·          Surprising revelations we got from guests and how we applied them at SalesFuel ·          Mistakes we’ve made and learned from in 2019 ·          How you, our listeners, can help us with Season 3 topics and guests Send topic suggestions and guest suggestions to astrong@salesfuel.com or go to managesmarter.com and fill out our guest form and submit it! We love all your suggestions! Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with the hosts of Manage Smarter:  ·         Website: ManageSmarter.com  ·         Twitter: @ManageSmartP

Tiffany Toombs is a mindset coach who specializes in helping people rewire their brains to overcome self sabotage and limiting beliefs; allowing them to experience success in every area of life. She is a Master Practitioner and Trainer in NLP (Neurolinguistic Programming) and Matrix Therapies. She loves watching her clients transform from being stuck with emotional trauma, depression, anxiety, self-sabotage, and procrastination to improving their business, finances, health, and relationships. and tiffany you've had some of your own trauma so you speak from experience. In this episode, Audrey, Lee and Tiffany discuss:  ·          Overcoming self sabotage ·          The role our parents play in the creation of limiting beliefs ·          How to rewire your mind to lead to happier, more fulfilling work and personal lives "The #1 mistake managers make is they engage in one-way communication, they don’t take responsibility for both sides of the communication and consider how their style of communication may be r

Jennifer Gitomer is a speaker, trainer, writer, blogger, Facebooker, Instagrammer, Tweeter, YouTuber and Podcaster. She is online, on-point, and on the money. Her podcast Sell or Die, with co-host Jeffrey Gitomer, gets over 100,000 downloads a month. Jennifer founded Sales in a New York Minute to share her passion and strategies for success with salespeople and businesses worldwide. In this episode, Audrey, Lee and Jennifer discuss:  ·          The #1 “way” to be that makes you a networking magnet to others ·          Creating a “profitable” network via your networking ·          The Top Most Unusual Locations that are superb for networking you’d never think of! "Be a giver. Don’t just walk into a networking meeting saying I’m going to get business today. Show up with an intention to give, to ask.” – Jennifer Gitomer Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and witho

Mitch Schneider is an entrepreneur, educator, master automotive technician, martial artist, and trade journalist. He is the author of Misfire: What to Do When Things Aren’t Running on All Cylinders.  Described as “Who Moved My Cheese” Meets “The Karate Kid,” the story of Misfire demonstrates how Eastern philosophy and Western pragmatism can reshape your business, your family, and your very soul.  In this episode, Audrey, Lee and Mitch discuss:  ·          The four techniques to help managers and business owners handle day to day stress and challenges ·          The importance of constant Situational Awareness ·          How Mitch overcame a serious health issue to rally back into a new life and how facing death gave him a new outlook " Managers too often fail to accurately assess the strengths and weaknesses of those they manage, especially when it comes to motivation – too often they assume what will motivate one individual is the same carrot that will motivate everyone.” – Mitch Schneider Join hosts Audre

Patrick Norris is Senior Vice President of Jim Doyle & Associates. Having previously been on “the other side of the table” as an auto group managing partner, he experienced the power of the Jim Doyle philosophy of concentration and marketing focus and the impact it had on his business. As the Managing Partner of the Norris Auto Group, Pat ran a collection of 5 retail, multi-brand automobile dealerships and 2 motor sports stores. His 16-year success was directly attributed to his ability to develop advertising strategies that cut through the “advertising noise” and got results. In this episode, Audrey, Lee and Pat discuss:  ·          Managing corporate HQ and multi-location satellite organizations ·          Effective delegating tips ·          How to manage several brands within your organization ·          Latest on the automobile industry in the U.S. ·          Millennials as customers "We would treat each other with dignity and respect, that then interprets into treating our customers with dignity and re

Sylvie di Giusto helps individuals and companies around the world explore how people make up their minds very quickly about them and either open the door for them or slam it shut. Sylvie’s nearly twenty years of corporate experience, her ability to empower people, and her life-long dream of being an American have led her to New York City. It’s where she “packages people.” Her book is called The Image of Leadership In this episode, Audrey, Lee and Sylvie discuss:  ·          Top tips to make a powerful first impression ·          Defining what you want to be known for to communicate that ·          How to find out how others perceive you vs. what you imagine that to be ·          Digital first impressions/Digital Footprints and how to influence what’s in it   "Would you like to know what people think of you when they think of you? Are you ready to learn how your visual appearance influences the way people judge you? Do you want to be perceived as successful, hardworking, and intelligent? How about in control a

Navy Special Operations veteran, entrepreneur, Bob Pizzini joins us today....He is a Master EOD Technician, Master Naval Parachutist, Master Training Specialist, Mixed Gas Deep Sea Diving Officer, United States Parachute Association Accelerated Free Fall Instructor (AFFI), and Six Sigma Green Belt. Now an entrepreneur, he is the CEO of Elevate Your Leadership, as well as his core business iFLY Virginia Beach Indoor Skydiving. In this episode, Audrey, Lee and Bob discuss:  ·          Six Critical Traits about Fitness of the Leader ·          Breathing Exercises to improve productivity ·          How to recognize when you're in the best condition to make important decisions   "The number one problem managers and leaders make is not understanding the difference between leadership and management which results in people in leadership positions without any leadership training.” – Bob Pizzini  Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business managem