Mgma Small Talk

In this episode of the MGMA Insights podcast, we're joined by Jake Poore, President and Chief Experience Officer of Integrated Loyalty Systems. Jake is on the faculty of the American College for Healthcare Executives and served in a variety of roles during his decades-long tenure with Disney, including five years as senior manager of healthcare at the Disney Institute. Jake is here today to talk about what healthcare professionals can learn about the patient experience by modeling aspects of the Disney customer experience. You can hear Jake speak at MGMA’s Medical Practice Excellence Pathways Conference in April. For more information go to mgma.com/pathwaysconference Thanks to Nuance for sponsoring this week’s show. Visit nuance.com/DAX to sign up for a livestream demo and explore how DAX, Nuance’s ambient clinical intelligence solution, can transform your organization. Also, check out MGMA’s new Medical Practice Evaluation Tool, a comprehensive, web-based assessment built around MGMA’s practice data a

Welcome to the inaugural episode of a semi-regular podcast series from MGMA that delves into the performances and practices of successful medical groups, with insights from MGMA senior fellow for industry affairs David N. Gans, MSHA, FACMPE, on what MGMA Better Performers do that sets them above the rest in terms of operations, productivity, profitability and value. You can read more about Dave's latest articles at www.mgma.com/datamine1020 and www.mgma.com/datamine121. For more content like this, visit www.mgma.com/resources. Learn more about MGMA DataDive at www.mgma.com/data. Learn how to become an MGMA member at www.mgma.com/membership. Host/Producer: Chris Harrop, senior editorial manager, MGMA Intro/outro: "Something Elated," Broke for Free(CC BY 3.0 US)

In this episode of the MGMA Week in Review podcast, we feature content on burnout, physician stress, and behavioral health solutions. Sources in this episode: https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/managing-stress-anxiety.html www.medpagetoday.com/blogs/kevinmd/90946 https://www.mentalhealthfirstaid.org/2020/04/self-care-tips-for-health-care-workers/ Additional resources: To keep up with the latest healthcare legislation, visit mgma.com/advocacy If you want to become part of the discussion, join the MGMA STAT panel by texting “stat” to 33550 Keep up with the latest industry news by subscribing to the MGMA Insights Newsletter at mgma.com/insightsnewsletter. If you have a story you want to share with us, email us at podcasts@mgma.com

In this episode of the MGMA Insights podcast, we're joined by Laurie Baedke (https://www.lauriebaedke.com), Director of Healthcare Leadership Programs at Creighton University. Laurie is here today to talk about resiliency, resilient leaders and the habits of high-performing executives. You can hear Laurie speak at MGMA’s Medical Practice Excellence Pathways Conference in April. For more information go to mgma.com/pathwaysconference Thanks to Nuance for sponsoring this week’s show. Visit nuance.com/DAX to sign up for a livestream demo and explore how DAX, Nuance’s ambient clinical intelligence solution, can transform your organization. Also, check out MGMA’s new Medical Practice Evaluation Tool, a comprehensive, web-based assessment built around MGMA’s practice data and Body of Knowledge. Visit MGMA.com/MPET for more information. If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover, or experts you’d like us to interview, email us

In this episode of the MGMA Week in Review podcast, we feature three articles on vaccines, distribution shortages and a vaccine success story. Sources in this episode: https://www.mgma.com/news-insights/press/nation%E2%80%99s-physician-practices-left-out-of-covid-19 https://www.prnewswire.com/news-releases/blue-cross-blue-shield-of-massachusetts-alerts-members-about-covid-19-vaccine-fraud-schemes-301216464.html https://www.theatlantic.com/politics/archive/2021/01/why-vaccination-slow-primary-care-doctors/617823/ Additional resources: To keep up with the latest healthcare legislation, visit mgma.com/advocacy If you want to become part of the discussion, join the MGMA STAT panel by texting “stat” to 33550 Keep up with the latest industry news by subscribing to the MGMA Insights Newsletter at mgma.com/insightsnewsletter. If you have a story you want to share with us, email us at podcasts@mgma.com

In this episode of the MGMA Insights podcast, we're joined by Dr. Rich Parker, Chief Medical Officer of Arcadia (https://arcadia.io). Dr. Parker is here to explain why he believes the effort to achieve COVID-19 herd immunity through vaccination is “the single greatest patient engagement challenge of our lives.” Thanks to Nuance and MGMA for sponsoring this week’s show. Visit nuance.com/DAX to sign up for a live-stream demo and explore how DAX, Nuance’s ambient clinical intelligence solution, can transform your organization. Also, check out MGMA’s new Medical Practice Evaluation Tool, a comprehensive, web-based assessment built around MGMA’s practice data and Body of Knowledge. Visit MGMA.com/MPET for more information. Finally, if you want to master the revenue cycle in your practice, register for the upcoming certificate program in revenue cycle management by visiting mgma.com/events. If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to

In this episode of the MGMA Week in Review podcast, we feature articles on the Affordable Care Act, virtual care and vaccines and vaccination plans. Sources in this episode: https://mgma.com/resources/government-programs/mgma-2021-policy-outlook-what-group-practices-nee https://www.newyorker.com/science/medical-dispatch/five-countries-five-experiences-of-the-pandemic https://www.healthcaredive.com/news/klas-survey-providers-telehealth-virtual-care-vendor-satisfaction Additional resources: To keep up with the latest healthcare legislation, visit mgma.com/advocacy If you want to become part of the discussion, join the MGMA STAT panel by texting “stat” to 33550 Keep up with the latest industry news by subscribing to the MGMA Insights Newsletter at mgma.com/insightsnewsletter. If you have a story you want to share with us, email us at podcasts@mgma.com

In this episode of the MGMA Insights podcast, we're joined by Dr. Omar Manejwala, Chief Medical Officer of DarioHealth (www.dariohealth.com). Dr. Manejwala discusses how COVID-19 has impacted America's comorbidity challenges, what the healthcare industry will be challenged with related to chronic conditions in 2021, and how remote patient monitoring can play a role in creating better outcomes for patients with chronic conditions. Thanks to MGMA for sponsoring this week’s show. MGMA’s new Medical Practice Evaluation Tool is a comprehensive, web-based assessment built around MGMA’s practice data and Body of Knowledge. Visit MGMA.com/MPET for more information. Also, if you want to master the revenue cycle in your practice, register for the upcoming certificate program in revenue cycle management by visiting mgma.com/events. If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover, or experts you’d like us to interview, email us at podcasts@mg

In this episode of the MGMA Week in Review podcast, we feature articles on President-elect Joe Biden's healthcare initiatives, physician compensation plans, and what it takes to be a compassionate leader. Sources in this episode: https://www.fiercehealthcare.com/hospitals/here-are-3-policies-biden-could-get-passed-democratic-senate-and-one-will-not https://www.mgma.com/resources/resources/financial-management/physician-compensation-plan-essentials-for-2021-ma https://hbr.org/2020/12/compassionate-leadership-is-necessary-but-not-sufficient Additional resources: To keep up with the latest healthcare legislation, visit mgma.com/advocacy If you want to become part of the discussion, join the MGMA STAT panel by texting “stat” to 33550 Keep up with the latest industry news by going to www.MGMA.com. If you have a story you want to share with us, email us at podcasts@mgma.com

In this episode of the MGMA Insights podcast, we feature healthcare leaders in an in-depth conversation discussing the innovations and benefits provided by EHR formulary information, for both prescribers and patients. Panelists include: Andrew Mellin, MD, MBA, Chief Medical Information Officer at Surescripts (https://surescripts.com) Jill Helm, Pharm.D, Vice-President, Solutions Management, Veradigm Health(https://veradigm.com) Pooja Babbrah, MBA, senior consultant and PBM practice lead with Point-of-Care Partners (https://www.pocp.com) Thanks to SureScripts for helping make this episode possible and for their part in designing the content for the panel discussion. And thanks to MGMA Events for sponsoring this week’s show. To register for the upcoming certificate program in revenue cycle management, go to mgma.com/events. If you like the show, please rate and review it wherever you get your podcasts. If you have topics you'd like us to cover or experts you'd like us to interview, email us at podc

In this episode of the MGMA Insights podcast, we're joined by Dr. Darin Vercillo, who is a practicing hospitalist as well as chief medical officer and co-founder of Central Logic (https://www.centrallogic.com/). Dr. Vercillo discusses how change management can be implemented as appointments return to being in person. He also talks about the best change management approaches to creating a positive workplace and how to inspire providers and support teams to engage and to enjoy practicing medicine again. Source discussed: https://www.mgma.com/resources/quality-patient-experience/%E2%80%98in-this-together%E2%80%99-a-nyc-md%E2%80%99s-account-from-the-ep Thanks to MGMA Events for sponsoring this week’s show. To register for the upcoming certificate program in revenue cycle management, go to mgma.com/events. If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover, or experts you’d like us to interview, email us at podcasts@mgma.com, or find me on

Health IT expert Marion Jenkins, PhD, FHMISS, partner, HealthSpaces, discusses the rising trend of cyberattacks in healthcare and the role that end users play in protecting against them. Producer: Chris Harrop, senior editorial manager, MGMA Audio: "Street Walk," Paolo Pavan (CC BY-NC-SA 4.0).

In this episode of the MGMA Insights podcast, we’re joined by Chris Harrop, Sr. Editorial Manager at MGMA, and Craig Wiberg, Sr. Editor of Industry Insights at MGMA. Chris discusses the biggest trends in healthcare and the medical practice space that have emerged this year. Also, Craig joins us to talk about the challenges and innovations that have taken place with conferences and events during the pandemic. To access and read the MGMA Stat special report discussed in this episode go to www.mgma.com/stat2020 Thanks to CareCredit for sponsoring this week’s show. Learn more about how CareCredit helps providers deliver a better patient financial experience at carecredit.com/mgmapodcast. If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover, or experts you’d like us to interview, email us at podcasts@mgma.com, or find me on Twitter at twitter.com/MGMADaniel MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Stay

In this episode of the MGMA Insights podcast, we’re joined by Mark Davis, CEO of Wasatch Pediatrics. Mark has joined the podcast before to discuss behavioral health integration in a medical practice, and he’s here today to talk about the lingering impact loneliness and isolation has had on both staff and patients during Covid-19, and he shares strategies that practices can implement to address this problem. Sources in this episode: https://www.mgma.com/resources/quality-patient-experience/insider-mark-davis-on-behavioral-health-integrati https://nihcm.org/publications/addressing-loneliness-social-isolation-during-the-pandemic https://acsjournals.onlinelibrary.wiley.com/doi/full/10.1002/cncy.22347 Thanks to CareCredit for sponsoring this week’s show. Learn more about how CareCredit helps providers deliver a better patient financial experience at carecredit.com/mgmapodcast. If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover, or expert

In this episode of the MGMA Insights podcast, we’re joined by Frank Brabec, MBA, CMPE and MGMA consultant. Frank has decades of experience in healthcare leadership and strategy and is with us today to talk about the benefits advanced practice providers offer a medical practice. Thanks to CareCredit for sponsoring this week’s show. Learn more about how CareCredit helps providers deliver a better patient financial experience at carecredit.com/mgmapodcast. If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover, or experts you’d like us to interview, email us at podcasts@mgma.com, or find me on Twitter at twitter.com/MGMADaniel MGMA Insights is presented by Decklan McGee, Rob Ketcham and I’m Daniel Williams. Stay safe and thanks for listening.

Epidemiology has taken center stage this year in the healthcare arena due to the global pandemic caused by COVID-19. In this episode of the MGMA Insights podcast, we’re joined by David Gutierrez, a practice administrator with Alamo Osteopathic. David brings a unique perspective to medical practice operations due to his background in epidemiology, his experience in stem cell biology, and his research into the future of workspace and how the digital age impacts job performance and organizational culture. Thanks to Jackson Physician Search and to CareCredit for sponsoring this week’s show. Find out how JPS can help you reach the doctors you want to hire at jacksonphysiciansearch.com/clients. And learn more about how CareCredit helps providers deliver a better patient financial experience at carecredit.com/mgmapodcast. Also, you can earn CEU credits and gain insights at the upcoming free webinar, "Improving Patient Satisfaction and Boosting Collections Through Cost of Care Conversations at the Point of Car

COVID-19 emerged in an era when high-deductible healthcare plans covered nearly 24 million consumers with exceptionally high healthcare premiums and out-of-pocket costs, compared to the insured’s income. In this episode of the MGMA Insights podcast, Karen Zupko, president of Karen Zupko and Associates, explains how additional strain caused by this crisis, points to the need for healthcare providers to find ways to offer patients a better financial experience, especially as more patients face personal financial issues such as pay reductions, furloughs and job loss that may impact their health coverage and ability to pay for medical care. Thanks to Waystar and to CareCredit for sponsoring this week’s show. Learn more about how Waystar helps practices bring in more revenue with fewer resources. Visit www.Waystar.com to learn more. And learn more about how CareCredit helps providers deliver a better patient financial experience at carecredit.com/mgmapodcast. You can also access the white paper discussed i

Recent events have put the spotlight on some of the nation's most entrenched societal divides, resurfacing the concepts of implicit bias, unconscious bias and anti-bias. In this episode of the MGMA Insights podcast, Jessica Ellis-Wilson, CMPE, Principal, Practical Management Consulting, breaks down what biases are, how they cause unconscious discrimination, and how the best leaders are aware of their own biases and have strategies to neutralize them and ensure an inclusive culture for staff, providers and patients. You can take the bias test described in the show at https://implicit.harvard.edu Thanks to Payspan and to CareCredit for sponsoring this week’s show. Learn more about how Payspan can help deliver a better patient payment experience while optimizing practice financial management at https://payspan.com. And learn more about how CareCredit helps providers deliver a better patient financial experience at carecredit.com/mgmapodcast. If you like the show, please rate and review it wherever you ge

The American Medical Association (AMA) recently released guidance on “Reducing Unnecessary Burdens for Clinicians.” In today’s episode, Dr. Jay Anders, chief medical officer of Medicomp Systems (https://bit.ly/3f7k7IR), addresses EHR pain points such as usability and eliminating the “stupid stuff” to help decrease clinician stress as well as reduce physician burnout. Thanks to Allscripts and to Greenway Health for sponsoring this week’s show. Learn more about how Allscripts can help you change what’s possible for your practice as you adapt to these uncertain times at www.Allscripts.com And to learn more about Greenway Health’s EHR, practice management and revenue cycle management solutions, visit www.greenwayhealth.com or call 877-537-0063. If you like the show, please rate and review it wherever you get your podcasts. If you have topics you'd like us to cover or experts you'd like us to interview, email us at podcasts@mgma.com, or reach out to MGMA Sr. Editor and MGMA Insights podcast host Daniel Will

Anders Gilberg, senior vice president, MGMA Government Affairs, joins the Executive Session to recap the 2020 election and the likely ramifications of the incoming Biden administration for the Affordable Care Act, COVID-19 response and financial assistance for medical practices working through the pandemic. Audio: "Street Walk," Paolo Pavan (CC BY-NC-SA 4.0) Producer: Chris Harrop, senior editorial manager, MGMA