Mgma Small Talk

While the nation continues to recover from the COVID-19 pandemic, healthcare workers — especially physician practice leaders, nurses and staff — report experiencing increased symptoms of stress and burnout, as well as dissatisfaction with their work situations. To help put these trends into context, I recently had the pleasure of speaking with two physicians: • Michael Nochomovitz, MD, chief clinical partnerships officer, Devoted Health, and previously senior vice president and chief clinical integration and network development officer, New York Presbyterian • Jessica Dudley, MD, chief clinical officer, Press Ganey, and former chief medical officer at Brigham and Women’s Hospital in Boston, where she was responsible for teaching development and oversight of physician-led efforts to improve the quality and efficiency of healthcare. Producer: Chris Harrop, senior editorial manager, MGMA Audio: "Street Walk," Paolo Pavan (CC BY-NC-SA 4.0).

In this episode of the MGMA Week in Review podcast, we feature articles on visit volumes, a No Surprises Act free webinar, and chatbot lies. Sources in this episode: Visit Volumes-- https://www.mgma.com/data/data-stories/back-to-normal-medical-practices%E2%80%99-visit-volumes-ar No Surprises Act Resources -- mgma.com/advocacy/issues/surp…3HI_Lf-tgD3gPnK8PiUA No Surprises Act Webinar -- mgma.com/events/understanding…-act-compliance-requ Chatbot Lies -- https://hbr.org/2022/05/are-customers-lying-to-your-chatbot?utm_medium=email&utm_source=newsletter_monthly&utm_campaign=technology_not_activesubs&deliveryName=DM192689 Additional resources: To keep up with the latest healthcare legislation, visit mgma.com/advocacy. If you want to become part of the discussion, join the MGMA STAT panel by texting “stat” to 33550 or visit www.mgma.com/data/data-stories/mgma-stat-overview. Keep up with the latest industry news by subscribing to the MGMA Insights Newsletter at mgma.com/insightsnewsletter. Liste

In this episode of the MGMA Insights podcast, we're joined by Amy Lafko, a keynote speaker and author and the founder of Cairn Consulting Solutions. Amy will be the opening keynote speaker at MGMA’s upcoming Operations Conference being held in Austin, TX May 19-21. Amy’s here today to talk about the steps practices need to take to ensure they’re implementing a people-first culture. Resources for this episode: • Amy on LinkedIn(https://www.linkedin.com/in/amy-lafko/) • Amy's website(https://cairncs.com/) • Amy on Twitter(https://twitter.com/amylafko?lang=en) • MGMA’s ACMPE Program (www.mgma.com/certification/amer…ge-of-medical-prac) • MGMA Education Opportunities (www.mgma.com/events) This episode is sponsored by: MPE: Operations Conference — Learn how to address key medical practice issues with tangible solutions in a face-to-face environment. The conference will be held from May 19-21, 2022 in Austin, Texas. Go to www.mgma.com/events to register today. Scrubin — Let Scrubin Uniforms build you a free pr

Our guest today is Susan Childs, medical practice advisor, author, and speaker. Susan is here today as part of our Leadership Insights Podcast series. During this insightful conversation, Susan explains the importance of priorities, finding out what’s important in your life and work, and bringing emotional intelligence to your personal and professional life. Resources for this episode: • Susan Childs on LinkedIn: (https://www.linkedin.com/in/susan-childs-facmpe-3507354/) • MGMA’s ACMPE Program (mgma.com/certification/americ…lege-of-medical-prac) • MGMA Education Opportunities (mgma.com/events) • Evolution Healthcare Consulting (https://evohcc.com/) • How to Win Friends and Influence People (https://www.amazon.com/How-Win-Friends-Influence-People/dp/0671027034) • Emotional Intelligence 2.0 (https://www.amazon.com/Emotional-Intelligence-20-audiobook/dp/B003MSCSD4/ref=sr_1_5?crid=3G6TLPAWNK0BZ&keywords=graves+emotional+intelligence&qid=1652138602&s=books&sprefix=graves+emotional+intelligence%2C

In this episode of the MGMA Week in Review podcast, we feature articles on practice efficiency, the No Surprises Act webinar, and compassionate leadership. Sources in this episode: Practice Efficiency -- https://www.mgma.com/data/data-stories/digital-check-in-can-boost-patient-satisfaction-an No Surprises Act Resources -- https://mgma.com/advocacy/issues/surprise-billing?utm_source=nl-gov-ed-washington-connection-2022-05-05&utm_medium=email&utm_campaign=government-affairs&mkt_tok=MTQ0LUFNSi02MzkAAAGEMxVJk6_DARnGQBO7rjx4IPwTidC9-zgBiQJIB7aSi3-fvjUuySMQ-RnVb_IqElkCwOkLYtelvpFzaIdf4WZmfm3HI_Lf-tgD3gPnK8PiUA No Surprises Act Webinar -- https://mgma.com/events/understanding-the-no-surprises-act-compliance-requ Compassionate Leadership -- https://hbr.org/2022/05/how-to-be-a-compassionate-manager-in-a-heartless-organization?utm_medium=email&utm_source=newsletter_daily&utm_campaign=dailyalert_notactsubs&deliveryName=DM191425 Additional resources: To keep up with the latest healthcare le

In this episode of the MGMA Business Solutions podcast, we're joined by Matt Panegasser, national sales manager of Scrubin Uniforms, a leading healthcare uniform business. Matt is here today to talk about how practices can take control of their uniform purchases and take advantage of the benefits available to them with the MGMA Uniform Program. Resources for this episode: • Matt on LinkedIn(https://www.linkedin.com/in/matt-panegasser-aaa0aa18/) • Scrubin's MGMA program (https://mgma.scrubin.com/home.cfm) • Scrubin's free demo on June 1 (https://mgma.com/events/demo-no-more-stressing-over-your-uniform-program) • MGMA’s ACMPE Program (www.mgma.com/certification/amer…ge-of-medical-prac) • MGMA Education Opportunities (www.mgma.com/events) This episode is sponsored by: MPE: Operations Conference — Learn how to address key medical practice issues with tangible solutions in a face-to-face environment. The conference will be held from May 19-21, 2022 in Austin, Texas. Go to www.mgma.com/events to register today

In this episode of the MGMA Insights podcast, we're joined by Amelia Rose Earhart, an around the world pilot, keynote speaker and tv personality. Amelia is a keynote speaker at this year’s MGMA’s Operations Conference where she’ll be presenting on Leading Through Turbulence: Create Your Flight Plan and Building Your Team for Success. Resources for this episode: • Amelia on LinkedIn(https://www.linkedin.com/in/amelia-rose-earhart-53023273/) • Amelia's art website(https://amelia-rose-earhart-art.myshopify.com) • Amelia on Twitter(https://twitter.com/amelia__earhart?lang=en) • MGMA’s ACMPE Program (www.mgma.com/certification/americ…lege-of-medical-prac) • MGMA Education Opportunities (www.mgma.com/events) This episode is sponsored by: MPE: Operations Conference — Learn how to address key medical practice issues with tangible solutions in a face-to-face environment. The conference will be held from May 19-21, 2022 in Austin, Texas. Go to www.mgma.com/events to register today. Scrubin — Let Scrubin Uniforms b

In this episode of the MGMA Week in Review podcast, we feature articles on the mask debate, the Covid-19 Uninsured Program, and key tips for senior leaders. Sources in this episode: The Mask Debate -- https://www.mgma.com/data/data-stories/on-or-off-medical-groups-face-renewed-mask-policy Covid-19 Uninsured Program -- https://www.mgma.com/advocacy/advocacy-statements-letters/advocacy-letters/april-27,-2022-mgma-and-other-healthcare-organizat?utm_source=nl-gov-ed-washington-connection-2022-04-28&utm_medium=email&utm_campaign=government-affairs&mkt_tok=MTQ0LUFNSi02MzkAAAGEDwjYNhPUdFqGGfoQo_p1U5VFEar4ErxVL7dr1DPNQn9LtFBmBQeMPvt2CQofHlhg93Hw_E-D4yO8qsiUzIlhIm2bhM9GbE7VgZGKLShH-A Key Tips for Leaders -- https://productiveleaders.com/10-quick-and-helpful-tips-for-senior-leaders/ Additional resources: To keep up with the latest healthcare legislation, visit mgma.com/advocacy. If you want to become part of the discussion, join the MGMA STAT panel by texting “stat” to 33550 or visit www.mgma.com/dat

In this episode of the MGMA Insights podcast, we're joined by Marie Stacks, president of Clinic-ology a part of Boost Midwest. Marie is a featured speaker at this year’s MGMA’s Operations Conference where she’ll be presenting on how to Amplify Your Front Office MVP and Improve Practice Revenue. Resources for this episode: • Clinic-ology(https://www.clinic-ology.com/) • Boost Midwest(https://www.boostmidwest.com/) • Marie Stacks on LinkedIn(https://www.linkedin.com/in/mariestacks/) • MGMA’s ACMPE Program (mgma.com/certification/americ…lege-of-medical-prac) • MGMA Education Opportunities (mgma.com/events) This episode is sponsored by: MPE: Operations Conference — Learn how to address key medical practice issues with tangible solutions in a face-to-face environment. The conference will be held from May 19-21, 2022 in Austin, Texas. Go to www.mgma.com/events to register today. IRIS — Iris retinal imaging exams help save the vision of patients with diabetic eye pathologies with a simple, integrated technolog

In this episode of the MGMA Insights podcast, we're joined by Owen Dahl, a leading medical practice consultant and Lean and Six Sigma expert with more than 50 years of experience in the healthcare industry. Owen is a featured speaker at this year’s MGMA’s Operations Conference where he’ll be leading a three-hour workshop on Lean Six Sigma: Yellow Belt Certificate Program. Resources for this episode: • Owen Dahl Consulting(https://owendahlconsulting.com/) • Owen Dahl's Greenbelt program(https://www.mgma.com/events/lean-six-sigma-green-belt-may-10th-june-28th) • Owen Dahl on LinkedIn(https://www.linkedin.com/in/owendahl/) • Owen Dahl on Youtube (https://www.youtube.com/channel/UCRJYG4Q-u5vjiGC-P-HDguw) • MGMA’s ACMPE Program (mgma.com/certification/americ…lege-of-medical-prac) • MGMA’s ACMPE Program (mgma.com/certification/americ…lege-of-medical-prac) • MGMA Education Opportunities (mgma.com/events) This episode is sponsored by: MPE: Operations Conference — Learn how to address key medical practice issues w

In this episode of the MGMA Week in Review podcast, we feature articles on medical coding audits, a No Suprises Act webinar, and nurses leaving the workplace. Sources in this episode: Medical Coding Audits -- https://www.mgma.com/data/data-stories/the-most-asked-questions-about-medical-coding-audi No Surprises Act Webinar -- https://www.mgma.com/events/understanding-the-no-surprises-act-compliance-requ?utm_source=nl-gov-ed-washington-connection-2022-04-21&utm_medium=email&utm_campaign=government-affairs&mkt_tok=MTQ0LUFNSi02MzkAAAGD6vzXPxvwC8ZS9ZvtimS6YnFjV8sU4mbZ46_m6E_vEiWT9Pjet2rdp4u5JWCAUUOBKGLctRxexHTHOsCVnDZ2wIgc-BAqOKVXIjyb5Eyg9A Surprise Billing Landing Page -- mgma.com/advocacy/issues/surp…uvxt8PROwM0sX_vKK4FA Nurses Leaving the Workplace -- https://www.healthcareitnews.com/news/nurses-most-likely-clinicians-leave-jobs-new-klas-survey-shows?utm_source=nl-corp-ja-insights-newsletter-2022-04-19&utm_medium=email&utm_campaign=general-communications&mkt_tok=MTQ0LUFNSi02

In this episode of the MGMA Insights podcast, we're joined by Garrett Mann, senior managing consultant, BRG. As Garrett explains, the key to enhancing provider productivity is to minimize disruptions due to operational changes and help providers recognize how their work impacts patient access and the organization's overall financial performance. Resources for this episode: • Healthcare Performance Improvement (https://www.thinkbrg.com/services/strategy-operations-performance-improvement/healthcare-performance-improvement/) • Garrett Mann on LinkedIn(https://www.linkedin.com/in/garrett-mann-3434a810/) • MGMA’s ACMPE Program (mgma.com/certification/americ…lege-of-medical-prac) • MGMA Education Opportunities (mgma.com/events) This episode is sponsored by: MPE: Operations Conference — Learn how to address key medical practice issues with tangible solutions in a face-to-face environment. The conference will be held from May 19-21, 2022 in Austin, Texas. Go to www.mgma.com/events to register today. IRIS — Iri

In this episode of the MGMA Week in Review podcast, we feature articles on raising wages, the IDR portal, and how to find out if employees are happy. Sources in this episode: Raising Wages -- https://www.mgma.com/data/data-stories/in-a-tight-market-for-talent,-medical-groups-are-r Surprise Billing Landing Page -- https://mgma.com/advocacy/issues/surprise-billing?utm_source=nl-gov-ed-washington-connection-2022-04-14&utm_medium=email&utm_campaign=government-affairs&mkt_tok=MTQ0LUFNSi02MzkAAAGDxu69RlMXygj1RkMgxulisShunCsVEEwhxp_SJhrCNYay4NzvIvij-55lBsRZUo_Z7pPS8QG1gc8FEHwHzTTZsSuvxt8PROwM0sX_vKK4FA Employee Happiness -- https://hbr.org/2022/04/how-to-ask-whether-an-employee-is-happy-at-work?utm_medium=email&utm_source=newsletter_daily&utm_campaign=dailyalert_notactsubs&deliveryName=DM187440 Additional resources: To keep up with the latest healthcare legislation, visit mgma.com/advocacy. If you want to become part of the discussion, join the MGMA STAT panel by texting “stat” to 3355

In this episode of the MGMA Insights podcast, we're joined by Jeff Comer, PhD, MHA, FACHE, who has spent more than 20 years as an interim and permanent acute and behavioral hospital CEO. Jeff's here today to talk about heightened stress levels and what are the factors causing people to act out. Resources for this episode: • Why People Are Acting So Weird (https://www.theatlantic.com/politics/archive/2022/03/antisocial-behavior-crime-violence-increase-pandemic/627076/) • Jeff Comer's website (https://drjeffcomer.com/) • Jeff Comer on LinkedIn(https://www.linkedin.com/in/williamjeffcomer/) • Psychology Today article (https://www.psychologytoday.com/us/blog/beyond-stress-and-burnout/202202/fight-or-flight-is-just-one-part-stress-reactivity) • Beating Burnout Podcast (https://www.mgma.com/resources/human-resources/beating-burnout-for-more-effective-leadership) • MGMA’s ACMPE Program (mgma.com/certification/americ…lege-of-medical-prac) • MGMA Education Opportunities (mgma.com/events) This episode is sponsored b

In this episode of the MGMA Week in Review podcast, we feature articles on medical assistant staffing shortages, a No Suprises Act faq, and tips to anchor your emotions. Sources in this episode: Medical Assistant shortages -- https://www.mgma.com/data/data-stories/medical-assistants-remain-elusive-for-practices-na No Surprises Act faq -- https://www.cms.gov/nosurprises/policies-and-resources/overview-of-rules-fact-sheets Anchoring Your Emotions -- https://productiveleaders.com/repositioning-your-anchor/ Additional resources: To keep up with the latest healthcare legislation, visit mgma.com/advocacy. If you want to become part of the discussion, join the MGMA STAT panel by texting “stat” to 33550 or visit www.mgma.com/data/data-stories/mgma-stat-overview. Keep up with the latest industry news by subscribing to the MGMA Insights Newsletter at mgma.com/insightsnewsletter. Listen to our podcasts at www.mgma.com/listen. If you have a story you want to share with us, email us at podcasts@mgma.com.

In this episode of the insights podcast, we're joined by Colin Carr, founder and CEO of CARR, a provider of commercial real estate services for healthcare tenants and buyers. Carr is here to discuss the impact inflation, the war in Ukraine and even a disruptor like WeWork has on the traditional healthcare real estate market. Resources for this episode: • CARR (https://carr.us/about-carr/our-team/colin-carr/) • CARR faq (https://carr.us/healthcare-real-estate-resources/faq/) • Real Estate case studies (https://carr.us/case-studies/) • Inflation (https://www.cnbc.com/2022/03/22/why-high-inflation-makes-investing-in-the-stock-market-a-smart-move-.html) • Ukraine, Inflation (https://www.cnbc.com/2022/04/04/jamie-dimon-says-inflation-ukraine-war-may-dramatically-increase-risks-for-us.html) • WeWork series (https://en.wikipedia.org/wiki/WeCrashed) • Uber series (https://www.sho.com/super-pumped) • MGMA’s ACMPE Program (mgma.com/certification/americ…lege-of-medical-prac) • MGMA Education Opportunities (mgma.com/ev

In this episode of the MGMA Week in Review podcast, we feature articles on payer mixes, the proposed Biden budget, and making out a bucket list. Sources in this episode: www.mgma.com/data/data-stories/…vide-help-to-short www.hrsa.gov/CovidUninsuredClai…9GsF38v7Zjh0z4Idqg hbr.org/2022/03/3-exercises-t…deliveryName=DM183586 Additional resources: To keep up with the latest healthcare legislation, visit mgma.com/advocacy. If you want to become part of the discussion, join the MGMA STAT panel by texting “stat” to 33550 or visit www.mgma.com/data/data-stories/mgma-stat-overview. Keep up with the latest industry news by subscribing to the MGMA Insights Newsletter at mgma.com/insightsnewsletter. Listen to our podcasts at www.mgma.com/listen. If you have a story you want to share with us, email us at podcasts@mgma.com.

Our guest today is Katie Lawrence, a speaker, positive mindset leader, and the executive director of ambulatory optimization and integration at Prisma Health. Katie is here today to talk about her journey as a leader in healthcare and the people and processes that helped shape her positive mindset. Resources for this episode: • Katie Lawrence on LinkedIn: (https://www.linkedin.com/in/katie-murphy-lawrence-mha-cmpe-1b783539/) • MGMA’s ACMPE Program (mgma.com/certification/americ…lege-of-medical-prac) • MGMA Education Opportunities (mgma.com/events) • Prisma Health (https://www.prismahealth.org/) This episode is sponsored by: MGMA Events — Medical Practice Excellence: Financial Conference is an industry-leading financial management conference designed to arm healthcare professionals with the education and tools needed to run a more profitable and efficient practice. Go to www.mgma.com/events to register for the event, which will be held March 31-April 2 in Atlanta. ZOLL Data Systems — As a healthcare org

Rob Jackson, MBA, FACHE, details the rationales and economics behind major trends in healthcare M&A dealmaking today based on his more than 30 years of leadership experience in healthcare. Learn more about Rob's work here: https://www.mgma.com/consulting/meet-the-team/robert-c-jackson,-jr-,-mba,-fache . For other episodes of Executive Session, visit https://www.mgma.com/executivesession . Producer: Chris Harrop, senior editorial manager, MGMA Intro/outro audio: "Street Walk," Paolo Pavan (CC BY-NC-SA 4.0).

In this episode of the MGMA Week in Review podcast, we feature articles on practice automation tools, uninsured programs, and unlocking creativity. Sources in this episode: https://www.mgma.com/data/data-stories/outsourcing,-automation-may-provide-help-to-short https://www.hrsa.gov/CovidUninsuredClaim?utm_source=nl-gov-ed-washington-connection-2022-03-24&utm_medium=email&utm_campaign=government-affairs&mkt_tok=MTQ0LUFNSi02MzkAAAGDWshsyxjJScdEnzI8NgaHTYq0uUsc9SUAEoGF4PnYCYjH3hLJ1L7qH3jhilxRK-R85Zx19JwLJ4HOFLI4kspRzLiC9GsF38v7Zjh0z4Idqg https://hbr.org/2022/03/3-exercises-to-boost-your-teams-creativity?utm_medium=email&utm_source=newsletter_daily&utm_campaign=dailyalert_notactsubs&deliveryName=DM183586 Additional resources: To keep up with the latest healthcare legislation, visit mgma.com/advocacy. If you want to become part of the discussion, join the MGMA STAT panel by texting “stat” to 33550 or visit www.mgma.com/data/data-stories/mgma-stat-overview. Keep up with the latest in